Marshall Goldsmith

FEBRUARY 8, 2018

a holding company that operates seven distinct business. Agapol Na Songkhla – Chief People Officer and Executive Vice President of Human Capital Group at Thai Beverage (ThaiBev). Operations Group Baring Private Equity. Deborah Borg – Chief Human Resources & Communications Officer, Bunge Limited.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

AUGUST 27, 2014

They surveyed 1,000 Society for Human Resource Management (SHRM) members — HR Managers, Directors, and VPs — with an average of 14 years’ experience. And yet that’s how many companies operate. Hiring Human resources' The results? The area of greatest disconnect was in staffing— one of the lynchpins of HR.

Human Resources 14

Human Resources Tools Analysis Bottom-up 14

Harvard Business Review

JULY 29, 2014

In the July/August issue of HBR , Ram Charan argues that the Chief Human Resources Officer (CHRO) role should be eliminated, with HR responsibilities funneled in two separate directions — administration , led by traditional HR-types, reporting to the CFO; and talent strategy , led by high-potential line managers, reporting to the corner office.

CFO 11

CFO Charan Intangible Assets Human Resources 11

Harvard Business Review

JUNE 22, 2018

That’s what Narayana Health (NH) did in 2014 by opening a hospital in the Cayman Islands — Health City Cayman Islands (HCCI) — which was close to America but outside its regulatory ambit. By almost any measure, American health care costs are out of control but the system refuses to change.

Health Care 15

Health Care System Innovation Price 15

Harvard Business Review

SEPTEMBER 4, 2015

In 2014, their median hourly wages were $10.30 In 2014, the median age of a retail salesperson was 35. If retailers want to thrive by offering better jobs, they will need to change their operations strategy from one that uses people as interchangeable parts to one that is human-centered. According to the U.S.

Retail 8

Retail Operations Price Merchandising 8

Harvard Business Review

DECEMBER 22, 2014

While M&A may improve the efficiency of shared services such as human resources and finance, it may actually make it more difficult to improve the coordination of care. When a request arose for a new service that was not operational within our own system (e.g., But consolidation does not ensure integration.

Health Care 8

Health Care Mayo Due Diligence Human Resources 8

Harvard Business Review

JANUARY 5, 2018

For more than a decade, leading human resource strategists have hit on a recurring theme: You want your star players working in the roles that matter most to the business. That makes retaining them very different from retaining someone who wants to scale the corporate hierarchy by managing increasingly larger operations.

McKinsey 8

McKinsey Human Resources Reputation Brand 8

Harvard Business Review

MARCH 8, 2018

Both companies named leaders from completely different parts of the business as their current heads of People — Apple’s Deidre O’Brien came from Worldwide Sales and Operations and Microsoft’s Kathleen Hogan came from Worldwide Services at Microsoft. Call it baptism by fire. Greater diversity of perspectives.

Company 8

Company Learning-by-Doing Human Capital Report 8

Harvard Business Review

SEPTEMBER 3, 2015

Executives have a choice in how they run their operations. In my research, I’ve found that retailers using an employee-centered operations strategy, which I call the good jobs strategy , have two strategic advantages. They can run them in a way that uses people as interchangeable parts. Both ways can be profitable.

Retail 8

Retail Operations Depreciation Merchandising 8

Harvard Business Review

MARCH 14, 2016

What links the world together has changed fundamentally — and for many companies, succeeding in this new operating environment will require rethinking many past decisions and assumptions. trillion in 2014 alone. Multinationals once expanded by building a replica of their entire firm in each country where they operated.

Globalization 8

Globalization Supply Chain GDP Operations 8

Harvard Business Review

APRIL 7, 2016

According to the Society for Human Resource Management (SHRM), late 2015 was the most difficult hiring period in four years. Part of its success is that the company supports a collaborative work environment and boasts transparent operations from the top down. ” message and think, Hey, maybe it’s time for a change.

Marketing 8

Marketing Strategy Hammer Media 8

Harvard Business Review

DECEMBER 23, 2016

Procurement typically owns your “resource planning system” for contract workers. The disconnect between HR and Procurement often means either choice is suboptimal on its own, so operating managers circumvent both HR and Procurement. Yet HR leaders and operating managers were not aware of the reality revealed by the data.

Strategy 8

Strategy Span of Control Finance How To 8

Harvard Business Review

MAY 21, 2014

Innovations at the top extend even to how the board itself operates, and Blackstone Group — one of the leading investment groups in the world — has been pressing the case. Dennis Carey, Ram Charan, and Michael Useem are offering a two-day program on “Boards That Lead” at Wharton Executive Education on June 16-17, 2014.

Innovation 8

Innovation Committee Charan Technology 8

Harvard Business Review

DECEMBER 9, 2015

For example, before performing every operation the surgical team should conduct a “time-out” 100% of the time to ensure that everyone agrees that they are operating on the correct patient and are performing the correct procedure on the right site and that any questions or concerns that any team member might have are addressed.

Health Care 8

Health Care Benchmarking Process Operations 8

Harvard Business Review

DECEMBER 13, 2013

Overall marijuana sales in states where cannabis is legal could double in 2014 to hit $3 billion, according to our estimates, as Colorado and Washington begin selling cannabis to adults 21 and over. Banking and payment processing are significant issues, and many businesses that handle marijuana directly have to operate as all-cash businesses.

Industry 10

Industry Retail Banking Brand 10

Harvard Business Review

DECEMBER 6, 2017

She breaks down the operational and human resource decisions that make this possible in her HBR article and book The Good Jobs Strategy. In 2014, IKEA decided to raise its minimum wage and peg it to MIT’s living-wage calculator , which led to a 5% improvement in retention in less than six months.

Survey 8

Survey Retail How To Reis 8

Harvard Business Review

DECEMBER 10, 2013

He operates in a similar environment, analyzes the same companies in the same sector, and has the same clients. This post is adapted from my forthcoming book, It’s Not the How or the What but the Who: Succeed by Surrounding Yourself with the Best (Harvard Business Review Press, 2014). Hiring Human resources Managing people'

How To 8

How To Banking Human Resources COO 8

Harvard Business Review

JULY 11, 2013

A cascading series of deadlines, operating systems, and reporting rules have to be arranged, tested, and communicated. This provision would have required most companies with the equivalent of 50 or more full-time workers to offer health benefits on January 1, 2014, or pay a fine of at least $2,000 per employee.

Health Care 8

Health Care Parcell Politics Policies 8

Harvard Business Review

SEPTEMBER 10, 2015

business units and functional groups like marketing or human resources set out “challenges” that they’d like employees to work on. In 2014, more than 5000 submissions came in. Sometimes that requires creating a separate operating structure. At the storage and software company EMC Corp.,

Venture Capitalist 8

Venture Capitalist Company Due Diligence Chief Information Officer 8

Harvard Business Review

AUGUST 15, 2016

In 2014, Michael Callahan, then head of customer experience at Hulu, had a mystery on his hands. At one 170,000-employee big box retailer, linking the feedback systems would require approvals from three different senior executives, the CMO, the chief human resources officer, and the president of retail. You and Your Team Series.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

AUGUST 6, 2014

By mid-2004, however, the operation was mired in conflict over control and differences in management style. Zhou reportedly felt that the original Yahoos were overpaid and lazy, whereas the Yahoo team felt bullied and believed Zhou wasn’t focused on the Yahoo operations. We were ready to give Ma the keys to Yahoo’s operations in China.

Chief Financial Officer 10

Chief Financial Officer Operations Learning-by-Doing IPO 10

Harvard Business Review

JANUARY 29, 2015

” Jennifer Waldo , Head of Global Human Resources, GE Software Center, was at the epicenter of GE’s recruiting challenge. ” To hit the aggressive growth targets (750 by the end of 2013 and 1000 by November 2014) Waldo had to rewrite some GE rules. Operations Competitive strategy Technology'

Software 8

Software Six Sigma Insourcing P&L 8

Harvard Business Review

JULY 15, 2015

Getting the company back on its feet required a major boost in operating efficiency. Soon after receiving their assessments, each cohort attended a two-day retreat, with the first one in August 2014 near our Michigan headquarters. We still need strong operational results if we are going to stay competitive.

Resistance 8

Resistance Long-term Short-term Self-aware 8

Harvard Business Review

NOVEMBER 2, 2015

At such moments, smooth operations and efficient processes are no substitute for an engaged, motivated employee with the instinct to do the right thing. According to employee survey data, that policy helped overall employee engagement rise by 12% between 2010 and 2014. At the Beverly Hills we have an open-door policy.

Motivation 8

Motivation Brand Hotels Policies 8

Strategy Driven

AUGUST 1, 2014

Our human resources department takes care of that. Not engaging in planning for future operations: So what are you gonna do about it? Copyright 2007-2014 by StrategyDriven Enterprises, LLC. Learn to live with it. We’re afraid of litigation. There’s not a thing that we can do to change things.

Budgeting 77

Budgeting Risk Management Quality Strategic Planning 77

In the CEO Afterlife

MARCH 18, 2015

This vision establishes the principles for running a simple operation. Their evolving brands, Quicken, TurboTax, and QuickBooks continue to be strong contributors to 2014’s revenue of $4.5 But Intuit isn’t a small business. billion and record earnings.

Apparel 100

Apparel Brand Franchising Competitive Advantage 100

Harvard Business Review

NOVEMBER 18, 2013

We’ll see industry consolidation continue in 2014 and witness the rise of open platforms that will make media planning and buying a whole lot simpler for all involved. 2014 will be the year that marketers demand device agnostic advertising. Operational convergence will drive strategy. Mobile will drive sales for marketers.

Advertising 9

Advertising Industry Technology Bottom-up 9

Harvard Business Review

MARCH 29, 2018

In study after study for over a decade, operations researchers have found that retailers understaff during peak hours. per year between 1987 and 2014. But the important message is that an effective stable scheduling initiative is not a simple human resources issue. Our estimate is that Gap earned $2.9

Retail 8

Retail Productivity Products Cost 8

Harvard Business Review

DECEMBER 11, 2017

pneumonia, heart failure, shortness of breath) between 2009 and 2014. It takes time to learn how to operate efficiently in a new clinical delivery system, and higher costs of care and longer lengths of stay for locum tenens’ patients could reflect this learning curve. Our study was recently published in JAMA.

Quality 8

Quality Survey Short-term Efficiency 8