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The Most (and Least) Empathetic Companies

Harvard Business Review

NOVEMBER 27, 2015

The top 10 companies in the Global Empathy Index 2015 increased in value more than twice as much as the bottom 10 and generated 50% more earnings. Average earnings among the top 10 were up 6% this year, while the average earnings of the bottom 10 dropped 9%. Indeed, 16 out of bottom 25 firms are FTSE companies.

Tourism 8
Tourism Telecommunications Automotive Company 8
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The Reason Air Travel Is Terrible and So Few Airlines Are Profitable

Harvard Business Review

MAY 27, 2016

After all, in 2015 Nucor recycled 17 million tons of scrap. Instead of having a few companies stagnate because they don’t move upmarket, the entire industry has ended up in stagnation. Unable to create new value, airlines focus on increasing margins by cutting bottom-line costs. There is no Plan B.

Airlines 9
Airlines Travel Industry Disruptive Innovation 9
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