2016, Benchmarking, Human Resources and Operations

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2016

Benchmarking

Human Resources

Operations

Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience

Harvard Business Review

DECEMBER 8, 2016

In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that excel at customer experience have one-and-a-half times as many engaged employees as customer experience laggards do. Improving customer experience is often a top business priority, but what about employee experience?

Brand

Brand Benchmarking Performance Review Participative

INTERVIEW: Philip Morris International’s Charles Bendotti on Emerging Contemporary Workplace Culture

HR Digest

APRIL 30, 2019

Philip Morris International Operations Center Lausanne, Switzerland. Charles Bendotti: With more than 77000 global employees at PMI, collaboration for us unlocks unprecedented value and it is a necessity to ensure we can operate effectively. That’s the kind of culture that drives employee engagement and motivation.

Globalization

Globalization Human Resources Long-term Diversity

Leadership Digital

Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience

INTERVIEW: Philip Morris International’s Charles Bendotti on Emerging Contemporary Workplace Culture

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