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How Employee Engagement Drives Customer Satisfaction

N2Growth Blog

An IBM study in 2017 showed that 80% of employees feel more engaged when their work is consistent with the core values of the organization. The Demand Metric 2013 Employee Engagement Survey concluded that organizations that have more than 50% employee engagement retain more than 80% of their customers. Click To Tweet.

Metrics 306
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January 2018 Leadership Development Carnival

Lead Change Blog

Business leaders have learned that ethical leadership transforms organizational metrics.” Dana Theus of InPower Coaching submitted 4 Tips for Changing Careers. Mary Ila Ward of Horizon Point Consulting provided My 2017 Book of the Year. Jesse Lyn Stoner of Seapoint Center provided My Most Popular Blog Posts of 2017.

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Trent Henry on Building Tomorrow’s Leaders

HR Digest

We track progress through standardized metrics and measurement. Our focus on innovation in talent is what allows EY people to build meaningful careers with impact. We’re focused on meeting employees where they are and believe every EY person’s career is theirs to build.

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How Self-Care Became So Much Work

Harvard Business Review

We are approaching the pursuit of work-life balance with the same obsessive (and oppressive) energy as we do our careers. It seems likely that the values driving us to be workaholics in the first place are also encouraging us to “optimize” ourselves by using metric-driven “hacks.”

Stress 15
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Uber and Other Tech Companies Could Make Simple Changes to Avoid Driving Away Their Female Engineers

Harvard Business Review

The reaction of many could be summed up as: It’s 2017 and we’re still dealing with this stuff? We call them “bias interrupters” because they reduce or eliminate bias without the need for changing deep-rooted conscious or unconscious beliefs (which, while a worthy goal, can be a glacially slow process).

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How to Set More-Realistic Growth Targets

Harvard Business Review

This is because many fundamentally mismanage the growth gap, which is the difference between their growth goals and what their base businesses can deliver. If the firm sought to drive serious growth in 2017 and 2018, a lot more resources would be required much earlier. Maximum resources are needed early on.

How To 8
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Creating Strategic Roadmaps for the Future: Dawn Jones

HR Digest

Since 2017, this program has reached 2,500 mid-senior grade employees, with 93% participants stating it enabled them to improve their leadership skills and have a positive impact on their teams. I have had at least 10 mentors and sponsors throughout my career. That mindset can help you grow throughout your career.