First Friday Book Synopsis

DECEMBER 29, 2011

The Power of Presence: Unlock Your Potential to Influence and Engage Others Kristi Hedges AMACOM (2012) How and why powerful intentional presence can be a “personal game changer” As I began to read this book, I was reminded of one of my favorite songs in the musical and film, Chicago, sung by Amos Hart (played [.].

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Hedge Power Books Film 85

First Friday Book Synopsis

DECEMBER 29, 2011

Harvard Business Review on Increasing Customer Loyalty Various Contributors Harvard Business Review Press (2011) How to create customers who are profitable This is one of the volumes in a series of anthologies of articles that first appeared in Harvard Business Review. Having read all of them when they were published individually, I can personally attest [.].

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Customer Loyalty Loyalty Review Books 80

First Friday Book Synopsis

DECEMBER 29, 2011

Here’s an excerpt from a recent article from the Drucker Exchange (the Dx), an online resource that hosts an ongoing conversation about bettering society through effective management and responsible leadership. It is produced by the Drucker Institute, a think tank and action tank based at Claremont Graduate University that was established to advance and build [.].

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Drucker How To Resources Article 80