Listening as a Tool to De-escalate Conflicts
The Recovering Engineer
FEBRUARY 12, 2013
Recently, I read this statement: “They keep yelling at me that I’m not listening.” ” I would love to give credit to the person who said it, but I’ve lost the source. I think I saw it as a tweet in my twitter stream. I’m just not sure of that. In any case, I thought it was funny.
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