The Recovering Engineer

article thumbnail

Listening as a Tool to De-escalate Conflicts

The Recovering Engineer

Recently, I read this statement: “They keep yelling at me that I’m not listening.” ” I would love to give credit to the person who said it, but I’ve lost the source. I think I saw it as a tweet in my twitter stream. I’m just not sure of that. In any case, I thought it was funny.

article thumbnail

Four Ways to Improve Your Communication

The Recovering Engineer

Listen actively. Active listening involves much more than just hearing the words. For more thoughts, you can check this post on listening skills. Well phrased questions (combined with some active listening) form the basis for effective feedback, and a mis-communication could happen in either direction.

Shaw 249