article thumbnail

Lisa Esparza on The Road to Inclusive Excellence

HR Digest

Drawing from her own career journey, Esparza underscores the significance of taking initiative, prioritizing well-being, and balancing professional success with personal fulfillment. Whether it’s a colleague, peer, or leader, I’ve learned that meaningful connections are the bedrock of any successful collaboration.

article thumbnail

How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

It quickly became clear that support functions such as legal and IT would be critical to the team’s success. And we’ve been replicating this successful model in several key markets across the globe: 28 markets are up and running across GM Europe, GM International, and GM South America operations. Be active listeners.

Media 8
article thumbnail

Marketers, Calculate Your Talk-Listen Ratio

Harvard Business Review

Being listened to makes people feel good — it signifies to them that they are interesting and what they have to say is valued. It is no surprise then that successful salespeople are frequently described as great listeners. As individuals we communicate more effectively when we listen more.