N2Growth Blog

DECEMBER 14, 2023

By encouraging active listening and promoting dialogue, board members can collaboratively identify and address the root causes of conflicts, leading to resolution and ultimately strengthening the board’s ability to make informed decisions.

Strategy 410

Strategy Objective Executive Coaching Goal 410

N2Growth Blog

DECEMBER 5, 2023

The CPO can effectively mediate conflicts, promote open communication, and foster a harmonious work environment by actively listening to employees’ concerns and grievances. These reviews are conducted through surveys, focus groups, or one-on-one interviews.

CPO 388

CPO Human Resources Compliance Human Capital 388

Mike Cardus

MAY 24, 2011

Executive Coaching and peer coaching groups were established to highlight and sharpen existing great behaviors and actions. Set-up plus facilitation of monthly internal customer focus group meetings. Using the focus group for targeted and necessary areas of success and improvement. Resolution.

Case Study 116

Case Study 360-Degree Feedback Execution TRIZ 116

LDRLB

MARCH 15, 2013

The study surveyed 18 focus groups, 4,000 college-degreed professionals, 50 personal interviews and 268 senior-level executives and concluded that leadership positions are most often given to those who look the part. Excellent speaking skills, active listening and assertiveness are required skills for leaders.

Execution 168

Execution Survey Audience Active Listening 168

Harvard Business Review

OCTOBER 9, 2017

Why Listening Matters. Actively listening to patients conveys respect for their self-knowledge and builds trust. We can create more space for active listening. In other words, it might save money in the short term but wastes money over time. Unhurried medical care may be elusive, but it is practical.

Balanced Scorecard 12

Balanced Scorecard Contingency Plans Active Listening Guidelines 12

Harvard Business Review

FEBRUARY 22, 2017

In focus groups we’ve run, customers report that one of their biggest sources of frustration is the feeling that they’re being treated in a generic, robotic fashion and that the rep is trying to rush them off the phone rather than taking the time required to make sure their issue is resolved. And customers can tell.

Metrics 10

Metrics Video Cost Cost Center 10

HR Digest

JANUARY 19, 2023

We host focus groups with employees to understand their thoughts and concerns and actively listen to their feedback on how and where we can improve our efforts. We approach new and existing processes at C.H.

Supply Chain 109

Supply Chain Human Resources Diversity Transportation 109