article thumbnail

The Mayo Clinic Model for Running a Value-Improvement Program

Harvard Business Review

These efforts were part of the providers’ quest to increase the value of their care delivery — in other words, achieve better outcomes at the lowest-possible cost. One of the team’s central findings is that TDABC cannot be delegated to the finance function. Measuring Costs and Outcomes in Healthcare.

Mayo 8
article thumbnail

Case Study: When to Drop an Unprofitable Customer

Harvard Business Review

Editor's Note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. I'm flattered by such an august delegation," Steve said. Tommy, an avid reader of the business literature, wanted Egan to adopt an activity-based costing , or ABC, approach.