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Health Care Providers Need a Value Management Office

Harvard Business Review

Two pioneers in establishing such a centralized group are the Houston-based University of Texas MD Anderson Cancer Center and the Hospital for Special Surgery (HSS), a specialty hospital for musculoskeletal care based in New York City. One example is in the area of patient-reported outcomes.

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How to Design a Bundled Payment Around Value

Harvard Business Review

These included a mix of objectively measurable outcomes, such as rotator-cuff strength and the rates of complications that occur during operations, and subjective patient-reported outcomes such as pain, the ability to perform activities of daily living, and satisfaction with their outcomes. Leading Health Care Innovation.

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The Mayo Clinic Model for Running a Value-Improvement Program

Harvard Business Review

These efforts were part of the providers’ quest to increase the value of their care delivery — in other words, achieve better outcomes at the lowest-possible cost. Analysis revealed that patients at the two hospitals reported about the same level of pain during the post-surgery hospital recovery. Record and share learnings.

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Case Study: When to Drop an Unprofitable Customer

Harvard Business Review

The Power of Customer Costing. With three efficient plants staffed by 3,000 employees, it had reinvented itself to become an innovative manufacturer of modular steel staircases and fiberglass doors. Tommy, an avid reader of the business literature, wanted Egan to adopt an activity-based costing , or ABC, approach.