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Creating Customer Focused Teams, Part 3

Strategy Driven

In Front Line Heroes , Bruce Hodes offers executives and business leaders advice culled from 30 years of coaching privately held companies ranging from $5 million to $100 million in size. Seven essential rules for effective strategic planning. How to transform groups into high-performance teams. Finally, do not be afraid to experiment.

Team 73
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Creating Customer Focused Teams, Part 2

Strategy Driven

In Front Line Heroes , Bruce Hodes offers executives and business leaders advice culled from 30 years of coaching privately held companies ranging from $5 million to $100 million in size. Seven essential rules for effective strategic planning. Performance standards hammered out. Task driven but a lot of individual agendas.

Team 82
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Where Have All the Process Owners Gone?

Harvard Business Review

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. Air Products, Nokia, and Shell, among others, followed this advice and created top-level process owners.

Process 15