The Practical Leader
AUGUST 16, 2023
Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. Once I found my life work and pursued career choices that really turned me on, my health miraculously improved. So, I was sick a lot and stayed home.
HR Digest
NOVEMBER 19, 2019
Earlier, the options were limited; one became an airline employee like an air steward, hostess or pilot; or you worked your way through your travels mostly waitressing, nannying, fruit picking, etc. You can also bargain with airlines, hotels, unique destinations, restaurants, etc. For people who love to travel find them transformative.
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QAspire
NOVEMBER 4, 2009
It is only customer service that enhances quality of experience and makes an airline preferable over other. In crisis, instead of overcommunicating things, the crew started escaping customer complaints. Aviation is a customer service business more than anything else. The situation was not good and customers were irate.
Harvard Business Review
APRIL 14, 2017
United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. But it was already too late – what wasn’t working for United was working for his career.
You're Not the Boss of Me
DECEMBER 12, 2010
For instance, Southwest airlines’ over-arching purpose is stated as: “To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.&# This simple statement lets everyone know why Southwest Airlines is in business and whom it is there, ultimately, to serve.
Roundtable Talk
MARCH 18, 2010
Durfy’s replacement, Gregg Sartesky, is a 50 something exec who’s grown up in the high grind airline industry. The “personal issues&# reason is a much more slippery one and has me wondering if we are seeing what happens when a GenX mindset leader steps into an organization with a value-set grounded in boomer mentality.
You're Not the Boss of Me
MAY 11, 2009
Share this: 9 Comments Filed under Leadership Values , Leading Change , motivating & Inspiring Tagged as courage , crisis managment , delegation , managment , Maple Leaf Foods. A crisis comes to mind as another example of when not to delegate. link] LeadershipNews: A Leadership Crisis or a Branding Issue? Or, when G.E.
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