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0511 | Larry Downes: Full Transcript

LDRLB

In that sense, the Christensen solution has become counterproductive; in fact, it’s become dangerous. If it’s a Kickstarter kind of situation, they may be funding, actually, the development of the product before you’ve even put pen to paper. That’s what happened, remember, in the airline industry. What do they do?

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Blockchain Will Transform Customer Loyalty Programs

Harvard Business Review

Clay Christensen's landmark theory -- in under two minutes. IBM, for example, is partnering with startup Loyyal to develop blockchain infrastructure for loyalty and rewards programs. But the number of airline seats and hotel rooms available for redemption in recent years has been limited by near-record occupancy and load factors.

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In 2014, Resolve to Make Your Business Human Again

Harvard Business Review

But had they looked at themselves from the point of view of their customers, they would have seen that they were really in the transportation and logistics business and would have better understood the challenge, and the opportunities, represented by the growing airline industry. No, it’s to maximize shareholder value.

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Negotiating Innovation and Control

Harvard Business Review

Academics offer up at least three answers: Clayton Christensen asserts that a single organization can't house two competing systems; companies seeking to drive disruptive growth therefore need to create spinoff organizations. But companies that follow this approach don't develop a capability to create new growth businesses.

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The Real Power of Platforms Is Helping People Self-Organize

Harvard Business Review

It’s even become a noun of sorts — uberization — which people use to describe a disruptive change to a staid industry ripe for innovation (though, to be sure, the popularization of the word “disruptive” means that it is often used in ways that the concept’s author , Clay Christensen, didn’t intend).

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Breaking the Death Grip of Legacy Technologies

Harvard Business Review

Organizations develop processes through repeated problem solving. One of Christensen’s favorite examples is steel minimills, whose electric arc furnaces used scrap steel as their feedstock. In contrast, foreign airlines like Emirates and Singapore Air hold on to their fleets for much shorter times. Several U.S.

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Memo to the CEO: Customers Are the Key to Growth

Harvard Business Review

R&D and product development launch products that receive tepid responses. In doing research for my book , I found that companies who are attracting buyers in today's hyper-connected world are developing new approaches and competencies that focus on one thing: customers. Find your customer product developers. out of 5 to 4.5.

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