Harvard Business Review

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 12

Airlines Strategy Business Model Metrics 12

Strategy Driven

JANUARY 21, 2011

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Harvard Business Review

MAY 19, 2016

Customers choose the company that gives them value that other companies can’t match. A company that can show it is different from other companies, in a way that is relevant to customers, gains a major competitive advantage. With truly differentiated companies, much of the distinction goes beyond the product itself.

IAM 9

IAM Productivity Products Company 9

Harvard Business Review

JUNE 29, 2016

We expect the drone market to surge to nearly $7 billion by 2020 globally, driven by regulatory clarification, continuously decreasing component costs, and – most important– ongoing innovation that connects drone capabilities to big-data analytics. million in investment capital in just the past year. Insight Center.

Competitive Advantage 9

Competitive Advantage Company Outsourcing Analysis 9

Harvard Business Review

FEBRUARY 1, 2011

In a recent issue of The New Yorker , Atul Gawande, the gifted writer and accomplished doctor, published yet another of his must-read accounts of the health-care crisis and the innovators trying to change things for the better. Now that's an effective prescription for innovation! Can I see a doctor?' 'Yes.'

Training 15

Training Skills Airlines Health Care 15

Harvard Business Review

APRIL 4, 2012

Adam Lashinsky's new book Inside Apple offers lots of intriguing material about Steve Jobs and the strategic choices, design principles, and business tactics that created the most valuable company on earth. Cook did not respond with a detailed review of the products Apple made or the retail environments in which it sold them.

Banking 17

Banking Airlines Retail Advertising 17

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

NOVEMBER 7, 2013

Wharton Business School professor Ian MacMillan wrote in a 1997 HBR article that companies seeking to differentiate themselves should examine every element of the customer value chain to find opportunities for improvement. Creativity Innovation Product development' They also used an app to design their new packaging.

Airlines 8

Airlines Banking Creativity Brand 8

Harvard Business Review

AUGUST 7, 2018

Its other key stakeholders were distributors; customers-retail; customers-industrial/food service; consumers; and employees. Once it adopted the six-step method, these outcomes were identified as “reducing employee turnover and increasing productivity and innovation.” That is, what the organization wanted from employees.

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

HR Digest

SEPTEMBER 1, 2020

The pandemic has led to many companies announcing layoffs and job cuts of their furloughed employees. Recent weeks have seen a spate of layoffs being announced by the retail, beverages and the airlines industries totaling nearly 200,000 in number. More than 400,000 airline workers have been fired, or furloughed.

Industry 75

Industry Airlines Retail Banking 75

Harvard Business Review

FEBRUARY 4, 2015

But does the fact that it earned more money in one quarter than any company in history mean that our beloved Apple is alive and well? To see that larger picture, let’s locate Apple within its larger context as a once disruptive innovator that’s now essentially an incumbent. And for a good reason.

Report 8

Report Disruptive Innovation Banking Insurance 8

Harvard Business Review

SEPTEMBER 29, 2014

The late Julian Simon (better known, perhaps, for his optimistic views about population growth and resource abundance) thought up the idea for having airlines auction off overbooked seats and persuaded the Civil Aeronautics Board, which used to regulate airlines fares and entry, to permit the idea in the 1970s. This has all changed.

Strategy 10

Strategy Black-Scholes Airlines Price 10

Harvard Business Review

FEBRUARY 24, 2014

on devices that retail for less than $250. Kudos to Microsoft for not offering an across-the-board price cut – the move most companies would have made. For instance, when discount airlines started entering different markets, incumbent carriers typically panicked. Trust me, I’ve been in those harried meetings.

Discount 8

Discount Airlines Price Licensing 8

Harvard Business Review

DECEMBER 20, 2016

I’m talking about the superconsumers who are inside your organization, working at every level: the fashionista who works in the mail room at the headquarters of an apparel company, or the finance manager who works for a pork brand and who eats three pounds of bacon in any given week. So find them, ask questions, and let them help you.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

MARCH 17, 2016

It takes a special kind of company, from the CEO on down, to make a low-price position sustainable and profitable. The skills and traits to pull that off — such as cost-consciousness, relentless efficiency, and customer-driven design — must be anchored in the company and its culture from the very beginning.

Price 8

Price Airlines Govindarajan Advertising 8

Harvard Business Review

DECEMBER 20, 2010

This reduction in the cash economy has led retailers and mall owners to push gift cards on the premise that they eliminate regifting — hoping that actual purchases will replace swaps, or that the gift cards will be forgotten. How could every school have a garden to supply salads to companies in exchange for school supplies?

Finance 14

Finance Strategy Banking Retail 14

Harvard Business Review

SEPTEMBER 29, 2017

companies probably assume that their employees have the knowledge and skills they need to carry out their jobs. One global technology company my team works with, for example, discovered that, on average, its sales employees didn’t understand or know about 22% of its product features, even though they believed they did.

Skills 8

Skills How To Learning-by-Doing Airlines 8

Harvard Business Review

SEPTEMBER 23, 2016

For example, same-store sales or sales per square foot measure success in the retail industry, and various volume measures do it in commodity industries. Companies in industries facing change have to change their key metrics, often before the new reality is clear. For years, U.S. Know your metrics and the behaviors they drive.

Metrics 8

Metrics Business Model Retail Automotive 8

Harvard Business Review

NOVEMBER 23, 2010

I also argued in my last post that the CEO has a critical and unique role to play in process improvement, enabling a companys activities to be redesigned across functions and divisions. But if board members conclude that their companys vitality depends on process improvement, what kind of CEO should they choose?

Process 14

Process CEO Insurance Banking 14

Harvard Business Review

NOVEMBER 26, 2015

When a new employee is hired under this typical scenario and shows up the first day, the company tells her what work needs to be done and shows her how to act. But this approach doesn’t produce the most productive, innovative work environment. How to Be a Company That Employees Love. Insight Center.

Power 8

Power Outsourcing Self-aware Airlines 8

Harvard Business Review

JULY 22, 2016

” Companies that go this route use preexisting digital platform tools to engage their networks. Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. British retailer ASOS also maintains a popular Instagram account. Think about this option as digital platform “lite.”

Real Estate 8

Real Estate Business Model Incubator Short-term 8

Harvard Business Review

OCTOBER 30, 2014

McKinsey research shows that companies with advanced marketing and sales capabilities tend to grow their revenue two to three times more than the average company within their sector. The company shifted resources to its most lucrative markets, where two-thirds of the opportunity lay. A cargo airline provides another example.

Marketing 9

Marketing Guidelines B2C Analysis 9

Harvard Business Review

NOVEMBER 23, 2010

I recently argued that in industries such as distribution and logistics (Amazon, FedEx, UPS), process manufacturing (Exxon), insurance (Aetna), restaurants (McDonald's), and retail banking (Bank of America, Citibank, Wells Fargo), continuous process improvement is essential. The company was too big for that.".

Process 14

Process CEO Operations Banking 14

Harvard Business Review

FEBRUARY 27, 2017

Meanwhile, business was free to focus on generating growth, productivity, innovation, and, ultimately, societal wealth. As a result, more companies are being valued based on their current earnings than on their growth potential. Our research shows that many companies are increasingly geared toward the short term.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Harvard Business Review

MAY 1, 2015

Michael Levie, a seasoned hotel executive, and Rattan Chadha, a successful retail entrepreneur, were having dinner. As Levie put it, “in this industry, people already think they have innovated if they have painted a grey wall green.” The topic of conversation was the hotel industry.

Industry 8

Industry Hotels Travel Airlines 8

Harvard Business Review

OCTOBER 18, 2016

A retailer’s point of sale (POS) system falls into that category. If it would have an immediate business impact, such as the impact that an airline’s loss of its reservation systems would have, then it is likely to be a key operational investment. They are driven by novel ideas or perhaps a new technology.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

SEPTEMBER 21, 2011

While the idea of reaching out to consumers via smartphone apps is clearly not new, companies have been stubbornly hesitant to embrace app technologies. Executives who need reminding can examine their companies' websites from the early 1990s through the Wayback Machine , an archive of the internet.

Brand 11

Brand B2C Market Segmentation Travel 11

Harvard Business Review

JUNE 21, 2013

Your company probably has a hierarchical process for deciding the proper course of action, and that process probably doesn''t put you at the center of the matter. But you probably don''t work at Menlo Innovations, where there are no bosses (at least in the traditional sense). burden of running their companies’ day-to-day operations.

Advertising 8

Advertising Video Ethics PR 8

Harvard Business Review

MAY 6, 2011

Some companies have a minimum standard. Some companies — like, apparently, the Stamford Whole Foods — ask for much more. There is something manifestly unconvincing about the airline staffer who recites, "Buh-bye! How much friendliness the employee gives off is the employee's choice. as we leave the plane.

Airlines 14

Airlines Retail Training Learning-by-Doing 14

Harvard Business Review

MAY 19, 2015

His letter announced a compensation restructuring, which accompanied a dismantling of hierarchy and the introduction of self-managed, self-organizing teams throughout the company. The purpose of a company, he proclaimed, was not to make money; it was to help its members (Stayer banned the term employee) thrive. Life is aspiration.

Management 8

Management Long-term System Delegation 8

Harvard Business Review

MARCH 8, 2018

Retailers know they have to find the right blend of digital convenience and in-person service. Imagining the same ad for a healthcare provider in 2018, even an innovative provider, is a stretch. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers.

Health Care 8

Health Care Retail Strategy Licensing 8

Strategy Driven

FEBRUARY 4, 2011

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. People decry the scandals and rest assured that such doings are not happening in their companies. People are envious of the power, status and wealth of company heads. Juliano Howard T.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

MARCH 14, 2017

Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use. The Explainer: Disruptive Innovation. The average U.S. Distributed Database. Related Video.

Loyalty 10

Loyalty Customer Loyalty Travel Hotels 10

Harvard Business Review

JULY 20, 2016

Thanks to Bezos’s vision and a highly successful, user-friendly website, by 1997 Amazon.com was the first online retailer to boast one million customers. And, determined to protect its own, India enacted a rigid FDI policy restricting foreign multibrand retailers from selling directly to consumers online. and to other countries.

Business Model 8

Business Model Retail Airlines Marketing 8

Harvard Business Review

JANUARY 5, 2015

Is your company poised to build the next Uber? Have you started imagining how cryptocurrencies could be used to shore up your company’s digital security? Have you considered that the algorithms your company uses might inadvertently be lying to you? All without you explicitly asking it to do so.

Trends 8

Trends Retail Learning-by-Doing Banking 8

HR Digest

JULY 16, 2020

One in 10 Japanese companies force women to wear make-up and high heels at work, research finds amid a growing and vocal movement against the nation’s sexist dress code policies. More than one in 10 Japanese companies have mandatory high heels to work regulations. Don’t tell women what to wear and what not to wear at work.

Ishikawa 98

Ishikawa Airlines Policies Retail 98

HR Digest

JULY 16, 2020

One in 10 Japanese companies force women to wear make-up and high heels at work, research finds amid a growing and vocal movement against the nation’s sexist dress code policies. More than one in 10 Japanese companies have mandatory high heels to work regulations. Don’t tell women what to wear and what not to wear at work.

Ishikawa 52

Ishikawa Airlines Policies Retail 52