Coaching Tip

DECEMBER 27, 2012

SouthWest Airlines has brought the freedom to fly to ordinary people through lower priced airfares and efficient operations. Examples of how this conscious capitalism plays out: Whole Foods Market has found that it is far more important for leaders to have high EQ ( Emotional Intelligence ) than high IQ. Becoming Conscious Leaders.

Emotional Intelligence 84

Emotional Intelligence Short-term Long-term Price 84

Harvard Business Review

SEPTEMBER 26, 2013

But since deregulation in 1978, airlines in the U.S. airlines filed for bankruptcy. Airlines suddenly leveled off. In the past few years, profits have become positive across the industry, and market caps are soaring from prior lows. airlines earned an estimated $12.4 So what happened? In 2012, the major U.S.

Airlines 8

Airlines Industry Transportation Travel 8

Tanveer Naseer

APRIL 15, 2014

When it comes to seeking insights on the best leadership practices, the natural inclination is to look towards successful organizations like Southwest Airlines and Zappos for inspiration and guidance. After this, they typically start to offer broad examples of the next steps that will need to be taken to get this process started.

Succession 269

Succession Politics Delegation Commitment 269

Harvard Business Review

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. The company’s stock lost hundreds of millions of market cap , but the damage to the brand (and future sales) may be far higher. United (and its airline peers) had better wake up fast to this new reality as well. Three themes seem critical.

Airlines 10

Airlines Brand Video Operations 10

Harvard Business Review

OCTOBER 25, 2012

A leading mobile-phone maker falls out of step with its market — and struggles to catch up. The board of an airline hires a CEO — and then cancels his contract after just three years. But when the smartphone became the next big thing within the mobility market, the company lost its competitive edge.

Company 15

Company Airlines Offshoring PR 15

Harvard Business Review

OCTOBER 2, 2014

So, a decade ago, marketing professor Florian von Wangenheim ( now at the ETH Zurich technical university in Switzerland) and his then-student Markus Wübben ( now an executive at a tech incubator in Berlin) set out, in Wangenheim’s words, to “convince companies to use these models.”. What they found surprised them.

Simon 8

Simon Retail Uncertainty Apparel 8

Harvard Business Review

SEPTEMBER 29, 2014

In the 1900s, French mathematician-economist Leon Walras envisioned prices in a market economy being set by an auctioneer (since known as the “Walrasian auctioneer”) conducting continuous auctions for all kinds of commodities. Economists and market design. Admittedly, better pricing of options has been a mixed blessing.

Strategy 9

Strategy Black-Scholes Airlines Price 9

Strategy Driven

OCTOBER 4, 2013

Just as we gain wisdom from the business failures and corporate scandals, we can learn equally valuable lessons from crisis situations that were successfully handled. It’s not enough just to handle a crisis effectively. The follow-through and crisis preparedness planning process helps to divert other crises from transpiring.

Crisis 65

Crisis Airlines Transportation Crisis Management 65

Harvard Business Review

OCTOBER 2, 2014

So, a decade ago, marketing professor Florian von Wangenheim ( now at the ETH Zurich technical university in Switzerland) and his then-student Markus Wübben ( now an executive at a tech incubator in Berlin) set out, in Wangenheim’s words, to “convince companies to use these models.” What they found surprised them.

Simon 8

Simon Retail Uncertainty Apparel 8

Harvard Business Review

AUGUST 19, 2011

The timing could barely be worse: you've just invested a lot of your limited marketing resources in a new campaign that, given what's just happened, is the perfect ammunition for those skilled in double entendre. Abandon the marketing campaign." And the marketing campaign? The whole world is watching. What's your plan?

Airlines 9

Airlines Advertising PR Brand 9

Harvard Business Review

AUGUST 27, 2015

So although you might expect that in a hypercompetitive environment, ambitious companies would constantly wrest market share from the leading firms, the reality is quite the opposite. Senior executives in even chronically low-performing sectors (such as airlines) can be successful and well-remunerated.

ROIC 8

ROIC McKinsey GDP Company 8

Harvard Business Review

NOVEMBER 5, 2013

When Avon Products CEO Sheri McCoy took the helm in April 2012, she acknowledged that resolving a bribery crisis in China would be a slow process, but she had no idea how slow — it’s proving to take longer and cost more, she told analysts, while also mounting multiple initiatives. For airlines, it is on-time performance.

How To 8

How To Airlines Open-book CEO 8

Strategy Driven

OCTOBER 18, 2013

Effective Crisis Handling, Case Studies. There is an art to Crisis Preparedness. So also should diversity, branding, quality, marketing, re-engineering and other important processes. The same planning process that nurtures Crisis Preparedness can and must also accommodate for Crisis Management.

Crisis 73

Crisis Crisis Management Budgeting Risk Management 73

Harvard Business Review

FEBRUARY 5, 2013

John Mackey, co-founder and co-CEO of Whole Foods Market, discovered his noble purpose early in his life. In recent years, the conscious capitalism movement has grown rapidly and now includes leading firms such as Whole Foods, Southwest Airlines, Google, Costco, Patagonia, UPS, Trader Joe's, Panera Bread, and The Container Store.

Ethics 8

Ethics Morale Airlines CEO 8

Harvard Business Review

OCTOBER 13, 2014

The global sharing economy market was valued at $26 billion in 2013 and some predict it will grow to become a $110 billion revenue market in the coming years, making it larger than the U.S. While it is easy to categorize business as in line with the free market and progressives as anti-market, the reality is far more nuanced.

Business Model 8

Business Model Hotels Venture Capitalist Transportation 8

Harvard Business Review

AUGUST 17, 2015

There was a spike in the 2000s when Venezuela began to provide petroleum at deeply discounted market prices, and that peaked just before the 2008-09 financial crisis. It is probably the best, most well-trained workforce at the cheapest labor-market price that any international investor could find anywhere in the world.

Biotechnology 8

Biotechnology Tourism Human Capital Pharmaceuticals 8

Strategy Driven

FEBRUARY 4, 2011

Business and organizational stories do not hit the public consciousness until there is a crisis. billion as the stock market plummeted, amid a crisis of investor confidence. We have been subjected to the second longest bear market in history, the longest being that of the Great Depression. The stock market is down 25%.

Ethics 61

Ethics Cost Crisis Learning-by-Doing 61

Harvard Business Review

APRIL 12, 2013

In 2008, the coffee chain was struggling to maintain its market position and to ward off a growing set of competitive threats. When a company enters a turnaround crisis, it''s often in part because people in the organization have lost the ability to interact with each other. Consider the example of Starbucks. Make talk happen.

Company 8

Company Video CEO Crisis 8

The Practical Leader

JULY 7, 2011

RIM created its industry and through strong market leadership built a world class brand. RIM has been losing market share in the smart phone market to Apple and sellers of Google’s Android system. Learning from Southwest Airlines: Nurturing a Culture of Volunteerism. Further Reading: Blog posts on Culture Change.

Leadership 51

Leadership Airlines Collins Price 51

Harvard Business Review

JUNE 12, 2018

The pervasive adoption of mobile devices has driven an explosion of contextual user information, including geolocation data, which has become a valuable resource for marketers. However, a lack of technical skill sets among marketers has made it difficult for them to use this data (when they have access to it) effectively.

Short-term 8

Short-term Brand Long-term Media 8

Harvard Business Review

JUNE 20, 2014

So, for instance, in the course of the financial crisis, it was said that banks play in the casino. For instance, the value at risk and other standard models that rating agencies used before the crisis in 2008 — the same thing happened there. The confidence increased year by year, and shortly before the crisis, it was highest.

Uncertainty 8

Uncertainty Kahneman Banking System 8

Harvard Business Review

JANUARY 9, 2015

That seems somewhat surprising given that the Euro economic crisis seems to have tailed off, or at least plateaued. Clearly the economics of Europe are better than they were in the teeth of the Eurozone crisis. But the fact is that when there’s a big economic crisis, we are capable of responding. First, the U.S.

Globalization 8

Globalization Banking Politics Crisis 8

Modern Servant Leader

JUNE 5, 2018

Is SERVANT-Leadership good in a crisis? However, recent events give us great examples to prove the benefits of servant-leadership in business – especially in times of crisis. Two servant-led companies, Starbucks ( SBUX ) and Southwest Airlines ( LUV ), recently experienced major crises. Crises Studied.

Crisis 102

Crisis Airlines Leadership Wilde 102

HR Digest

JANUARY 10, 2024

First, good leaders can articulate the need for change because the organization is on the brink of failure- cost reductions, reputational crisis, shift in customers and so on and seek to manage those changes. Southwest Airlines’ firm brand, for example, is cheap, fun, and on time.

Ulrich 52

Ulrich Leadership Diversity Audience 52

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. The way the California energy crisis was handled speaks to Enron’s disdain for media openness. Congressional Hearings. The News Media.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

SEPTEMBER 1, 2017

The crisis in Venezuela has been escalating over the last few years as product shortages, social unrest, and political clashes have grown more severe. However, the country’s crisis is unlikely to become top of mind for Latin America regional executives and corporate centers, at least from a business standpoint.

Sharpe 8

Sharpe Price Politics Supply Chain 8