Lead Change Blog

MAY 4, 2021

Welcome to the May 2021 Leadership Development Carnival! We’re excited to share posts from leadership experts from around the globe on the topics of communication, development, engagement, motivation, productivity, team building, and more. Development. Communication. Follow Ken on Twitter @RapidStartLdr. Creativity/Inspiration.

Leadership Development 365

Leadership Development Development Leadership Ethics 365

Lead Change Blog

APRIL 1, 2016

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret. trustworthiness. curiosity. .”

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

The Practical Leader

AUGUST 16, 2023

Some managers will complain about a declining work ethic. Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. “No one wants to work anymore,” they’ll say.

Energy 52

Energy Crisis Absenteeism Leadership 52

Coaching Tip

FEBRUARY 23, 2012

The companies that develop the deepest connections will generate more value for their customers and employees (and shareholders). Sticking with Southwest Airlines, why do their flight attendants entertain their passengers? 4) Seek to inspire, not just motivate. 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Women on Business

JANUARY 24, 2011

Develop those contacts as a ladder to reach higher, but more challenging, prospects. Test business development, starting with advice from your banker, accountant, and lawyer. Many career-enhancing activities can develop from carefully chosen volunteer-based projects. We can leverage each other’s expertise.

Press Release 100

Press Release Discount Sharpe Advertising 100

CO2

JUNE 29, 2010

Effective followership plays such an important role in the development of future leadership skills that freshman at all the United States service academies (the Air Force Academy, West Point, Annapolis, and the Coast Guard and Merchant Marine Academies) spend their first year in formal follower roles.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129