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Moving Beyond Company Organization Silos: Lessons from the Aviation Industry

Leading Blog

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. The biggest challenge for companies when it comes to operational excellence is siloed behavior. Even worse, functional processes — finance, human resources, sales, etc.

Industry 267
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Performance Appraisal & Rewards in Response to COVID-19

HR Digest

These key areas include: Manage operations with minimal loss and disruption to daily business flow. When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath.

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Shaping Performance & Rewards in Response to COVID-19

HR Digest

These key areas include: Manage operations with minimal loss and disruption to daily business flow. When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath.

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Yes, Managing IT Is Your Job

Harvard Business Review

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. It told how American Airlines and others had introduced systems to help their customers choose their products and services.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

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Can You Really Power an Organization with Love?

Harvard Business Review

Some very well-known companies such as Whole Foods (founder John Mackey dedicates a whole chapter to love in his book Conscious Capitalism ) and Southwest Airlines (their NYSE ticker code is LUV) make explicit reference to love. Love is like an operating system. LoveOS supports the “apps” of strategy, finance, etc.

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The Right CEO Personality for Process Improvement

Harvard Business Review

Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight. We all have.

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