Lead Change Blog

APRIL 1, 2016

Helping the CEO of Southwest Airlines launch a best-selling book. Getting a book endorsement from Seth Godin. ” The books Chip has found most helpful for his professional life include Watership Down by Richard Adams, Marketing for Business Growth by Ted Levitt, and The Purple Cow by Seth Godin. trustworthiness.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

CEO Blog

MAY 19, 2014

Full details here. ++ And from Seth Godin''s blog: Get rich (quick) Enrich your world by creating value for others. We did not deliberately memorize numbers but knowing them created an efficiency. Now I think I could gain efficiency by memorizing a few things. Enrich your health by walking twenty minutes a day.

Godin 157

Godin Banking Airlines Efficiency 157

My Own Coach

AUGUST 1, 2011

Brands such as Apple, Virgin, Starbucks and Southwest Airlines all have a common thread - a clear purpose, a strong leader and powerful stories. Over the time of my career, I have studied a number of successful organisations, known for customer service excellence.

Storytelling 44

Storytelling Skills Gordon Godin 44

Sales Wolf Blog

NOVEMBER 1, 2010

Michael Haberman, HR Observations : "Hire Attitude vs. Aptitude": A Lesson From Disney - Southwest Airlines is famously known for having a talent management philosophy of "hire for attitude, train for skill"  Disney - another consistently high performing organization - shares that same philosophy towards employee selection.

Blog 157

Blog Middle Management Talent Management Human Resources 157

Next Level Blog

JULY 14, 2010

Doing so abdicates all control of the trip to the airlines. The Business Travel Diva’s Rules for Family Vacations (Section 1: Pre-Flight Checklist) 1. Under no circumstances will luggage be checked. If it can’t fit in a standard size roll aboard and one (that means one people) small carryon bag, it’s not going.

Travel 236

Travel Blog Executive Coaching Learning-by-Doing 236

Lead on Purpose

MAY 26, 2009

I then called Delta Airlines to cancel our flights. When I explained the situation to the customer service agent, she immediately called another person who, without any questions beyond what was necessary to understand our situation, immediately approved the full refund of our points with no obligation to rebook with them.

Examples 113

Examples Hotels Productivity Products 113

Roundtable Talk

MARCH 18, 2010

Durfy’s replacement, Gregg Sartesky, is a 50 something exec who’s grown up in the high grind airline industry. The “personal issues&# reason is a much more slippery one and has me wondering if we are seeing what happens when a GenX mindset leader steps into an organization with a value-set grounded in boomer mentality.

CEO 31

CEO Leadership Industry Blog 31