Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. Southwest Airlines Fall From Grace. Until the COVID pandemic, Southwest Airlines was the only major, global airline to post a profit every year. All airlines overbook their flights. Underinvestment in Technology. Failing technology.

Airlines 188

Airlines Leadership Short-term Long-term 188

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. Southwest Airlines Fall From Grace The holiday winter weather of 2022 caused problems for every major US carrier. In their attempt to remain the most profitable airline, the company substantially reduced spending on major investments. Failing technology.

Airlines 130

Airlines Leadership Short-term Long-term 130

In the CEO Afterlife

SEPTEMBER 8, 2015

The “too much” concept applies to information, the first step on the stairway to power. Thanks to technology, we have access to an endless source of data at our fingertips, at any place and at any time we choose. Overwhelming amounts of information breed complexity. Information doesn’t necessarily mean understanding.

Power 100

Power Competitive Advantage Airlines Information 100

LDRLB

MAY 26, 2014

One of the things I think is most interesting is there’s a lot of old models of innovation and of strategy that I won’t say they don’t necessarily apply anymore, but they apply to very, very, almost static markets. That’s not our market position, so we don’t need to worry about it. DAVID: Yeah.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

AUGUST 21, 2013

Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

SEPTEMBER 7, 2017

Armed with a hypothesis that the stock market was undervaluing digital, we sought to create the largest known repository of digital data on U.S. Perhaps not surprisingly, American Airlines leads in magnitude for U.S. airlines — but not by as much as you would think. market but a 22% digital share of the U.S.

Airlines 8

Airlines Hedge Metrics Consensus 8

Harvard Business Review

OCTOBER 2, 2014

So, a decade ago, marketing professor Florian von Wangenheim ( now at the ETH Zurich technical university in Switzerland) and his then-student Markus Wübben ( now an executive at a tech incubator in Berlin) set out, in Wangenheim’s words, to “convince companies to use these models.”. Customers Decision making Information & technology'

Simon 8

Simon Retail Uncertainty Apparel 8