Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions. There are no shortcuts.

Hammer 8

Hammer Company Operations Information Technology 8

Harvard Business Review

OCTOBER 18, 2016

With this model, an investment can be defined as strategic, key operational, support, or high potential. Note that whether the technology used is “leading edge” is secondary. Note that whether the technology used is “leading edge” is secondary. They are driven by novel ideas or perhaps a new technology.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

MAY 30, 2017

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations. Photo by Matthew Payne. Ongoing U.S.

Health Care 8

Health Care System Technology Airlines 8

Harvard Business Review

SEPTEMBER 10, 2014

When people talk of valuable platforms, they are typically thinking of things like the operating systems for personal computers, tablet computers, and smartphones, all of which allow and indeed encourage software developers to invent “apps”; or the Amazon selling system which provides a layer of basic logistical functions for independent retailers.

Transportation 8

Transportation Price Airlines Retail 8

Harvard Business Review

JUNE 29, 2016

In the oil industry, for example, what used to be weeks of inspection work now takes just days, thanks to drone-based thermal imaging and gas “sniffer” technology to inspect oil rigs and pipelines. Airlines Easyjet and Lufthansa have adopted drones as a tool for aircraft inspections.

Competitive Advantage 8

Competitive Advantage Company Outsourcing Analysis 8

Harvard Business Review

AUGUST 10, 2015

To a large extent, he’s speaking directly to us humans, who may well lack confidence that we can continue to provide a superior value proposition relative to advancing technology. Southwest operates in an industry that has long been obsessed with asset utilization as the key to competitiveness.

Competitive Advantage 8

Competitive Advantage Storytelling Airlines Human Resources 8

Harvard Business Review

AUGUST 14, 2012

Herb Kelleher of Southwest Airlines predicted eleven out of the last three recessions. A system cannot respond effectively when information has to flow up and down hierarchical lines: it is slow, and superiors often suppress the information because they do not see its importance or relevance or don't have time to respond.

Management 13

Management Licensing Crisis Hedge 13

Harvard Business Review

DECEMBER 1, 2015

While a vanilla version of a software application can be okay (and many corporations use standard versions of major vendors’ ERP software), any choice should be a business decision made by business managers for operational and strategic reasons. Operating this way today is a big no-no in the corporate world.

Execution 8

Execution Hotels Software System 8

Harvard Business Review

OCTOBER 26, 2012

These data rarely exist in one place in the organization so you'll need to pull in people from multiple functions such as marketing, sales, in-store operations, IT, and beyond. Traveling cookie" data build a digital footprint of a consumers based on their logins at popular sites (for example, on airline sites or Facebook).

Retail 10

Retail Loyalty Customer Loyalty ROI 10