Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

JUNE 7, 2012

Buyers increasingly expect to check with their peers before they'll purchase from a company — using social media, peer communities, old fashioned live events and conferences, personal and professional networks, and other connective tools. Social media understands this and facilitates it. Traditional media also gets this.

Reference 15

Reference Tips Media Case Study 15

Harvard Business Review

JUNE 7, 2012

Buyers increasingly expect to check with their peers before they'll purchase from a company — using social media, peer communities, old fashioned live events and conferences, personal and professional networks, and other connective tools. Social media understands this and facilitates it. Traditional media also gets this.

Reference 12

Reference Tips Media Case Study 12

Harvard Business Review

DECEMBER 20, 2016

The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. ” Krolick also noted that a meaningful number of United Airlines employees are also pilots—these are super-superconsumers. Unlocking Energy.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

JANUARY 10, 2014

The big ones between large companies, in particular, are blunt tools that are costly when they fail. Last year, the merger of American Airlines and USAirways almost failed to get approved by anti-trust authorities ; it may well be the last big one in that industry for a while. A bid by Sprint for T-Mobile may test that limit this year.

Restructuring 8

Restructuring Trends Long-term Short-term 8

Harvard Business Review

JUNE 29, 2016

We expect the drone market to surge to nearly $7 billion by 2020 globally, driven by regulatory clarification, continuously decreasing component costs, and – most important– ongoing innovation that connects drone capabilities to big-data analytics.

Competitive Advantage 10

Competitive Advantage Company Outsourcing Analysis 10

Harvard Business Review

AUGUST 9, 2016

In the 2000s, airlines launched personal entertainment systems in economy class cabins on intercontinental flights. Then generate a continuous stream of infatuation intervals, so that as soon as one is nearing its end, you launch enticing innovations that elicit a new one. Let me give an illustration.

Early Adopters 8

Early Adopters System Airlines Training 8

You're Not the Boss of Me

MAY 11, 2009

When the objectives of an assignment are unclear or people don’t have the tools they need to get the job done. Delegating an assignment that is not well thought out or does not include the tools necessary to implement it, is pretty much guaranteeing failure. As such, risk is an inherent part of business life. Or, when G.E.

Delegation 40

Delegation Crisis Blog McCarthy 40

Harvard Business Review

AUGUST 11, 2015

Facebook has similarly leveraged the News Feed for general purpose voter information tools on Election Day in the United States. In going directly to their users, technology companies are participating in the very direct-to-customer media channels they’ve created. Rinse and repeat, over and over.

Politics 8

Politics Real Estate Morale Business Model 8

Harvard Business Review

JANUARY 5, 2015

At the end of each year, I apply a framework to surface the most important emerging trends in digital media and emerging technology for the year ahead. It analyzes consumer behavior, microeconomic trends, government policies, market forces, and emerging research within the context of our continually-evolving tech and digital media ecosystem.

Trends 8

Trends Retail Learning-by-Doing Banking 8

Harvard Business Review

MARCH 19, 2015

Bringing new technology and tools into your organization can increase productivity, boost sales, and help you make better, faster decisions. However, 63% said the pace of technological change in their workplaces is too slow, primarily due to a “lack of urgency” and poor communication about the strategic benefits of new tools.

Technology 8

Technology CRM Training System 8

Harvard Business Review

APRIL 12, 2013

He blitzed each core constituency — senior managers, store managers, customers, media, analysts, shareholders, and employees — with various communications concisely presenting the case for change or a particular decision." "Schultz''[s] capacity for hands-on communication is impressive," one writer observes. "He

Company 8

Company Video CEO Crisis 8