In the CEO Afterlife

SEPTEMBER 8, 2015

One of the best sources of understanding is experience, such as in-market know-how, familiarity with competitors and customers, or expertise in leading during turbulent times. Moving on your instincts is not seat-of-the-pants leadership. Not everyone or every organization can, or should operate this way.

Power 100

Power Competitive Advantage Airlines Information 100

Tanveer Naseer

SEPTEMBER 17, 2013

Through both of these exercises, I demonstrated how the growing distractions and communication channels leaders now have to manage in their day-to-day affairs can so easily cause us to drift from the leadership path and direction we originally set out to take. That this is something that only we could do.

Organization 264

Organization Conference Audience Globalization 264

Coaching Tip

FEBRUARY 23, 2012

The answer is for organizations to develop the institutional frameworks to replace traditional structures and forms of governance and establish a more human operating system in which governance, culture and leadership systems are harmonized and synchronized. 4) Seek to inspire, not just motivate. 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Coaching Tip

DECEMBER 27, 2012

The new business paradigm is rooted in four key pillars: higher purpose, stakeholder integration, conscious culture and management, and conscious leadership. SouthWest Airlines has brought the freedom to fly to ordinary people through lower priced airfares and efficient operations. feel happier by becoming better organized.

Emotional Intelligence 84

Emotional Intelligence Short-term Long-term Price 84

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. The biggest challenge for companies when it comes to operational excellence is siloed behavior. systems, air travel feels a bit more like a chore than like a treat.

Industry 267

Industry Stage-Gate Organization Company 267

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath.

Short-term 59

Short-term Committee Incentives Long-term 59

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath.

Short-term 52

Short-term Committee Incentives Long-term 52

LDRLB

MAY 26, 2014

One of the things I think is most interesting is there’s a lot of old models of innovation and of strategy that I won’t say they don’t necessarily apply anymore, but they apply to very, very, almost static markets. That’s not our market position, so we don’t need to worry about it. DAVID: Yeah.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

NOVEMBER 23, 2015

Marketing has entered its “uncanny valley” moment. Some marketing efforts give off the same vibe, like that creepy feeling when a casual online search leads to a glut of ads for the same pair of boots or getaway destination. Sales & Marketing. And that’s off-putting. It’s worth trying to get right.

Marketing 8

Marketing Content Supply Chain CRM 8

HR Digest

OCTOBER 6, 2018

In a market scenario where competition is intense, this could help organizations gain a competitive advantage as the existing talent pool is able to meet future demands. Special hours of service eligibility requirements apply to airline flight crew employees. Train Employees for Management & Additional Responsibilities.

Learning Curve 40

Learning Curve Training Short-term Competitive Advantage 40

Harvard Business Review

OCTOBER 20, 2011

They include the biotech, semiconductor, personal computer, and airline industries. Some of these leaders have become legends, such as Andy Grove of Intel and Herb Kelleher of Southwest Airlines. What then were the leadership characteristics that separated the winning leaders from their industry peers? Markets down?

Skills 15

Skills Leadership Airlines Long-term 15

Harvard Business Review

OCTOBER 21, 2015

Walmart recently lost $20 billion in market cap in one day, in part because its leadership admitted it needs to invest more into its e-commerce operations. When you think about it, internet retail today is similar to the airline market before frequent flyer programs were introduced.

Airlines 8

Airlines Retail Loyalty Price 8

Skip Prichard

OCTOBER 21, 2019

Oleg is a thought leader, author, business educator and consultant with over 25 years of experience operating businesses and consulting Fortune 500. Thirty Lessons I Learned About Leadership. Leadership is a lifelong journey through different experiences every day. Leadership is not a dictatorship. Leadership is an art.

Leadership 89

Leadership Diversity Learning-by-Doing Licensing 89

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. It told how American Airlines and others had introduced systems to help their customers choose their products and services.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Sharpe Advertising 100

Skip Prichard

MARCH 3, 2021

That’s why I was fascinated by Unfiltered Marketing: 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World by Stephen Denny and Paul Leinberger. “Leadership in this digitally distracted world demands a new kind of leader. Ed Bastian of Delta Airlines comes to mind.

Brand 114

Brand Storytelling Trends Content 114

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isn't touched. We all have.

Process 15

Process CEO Operations Banking 15

Harvard Business Review

APRIL 2, 2014

And in business life, CEOs incentivize and promote those senior executives who can get new ideas to market more quickly than competitors. What qualities of culture and individual leadership allow some companies to endure where others crumble under the pressure? Take Southwest Airlines as an example.

Competitive Advantage 9

Competitive Advantage Airlines Telecommunications Long-term 9

Harvard Business Review

JANUARY 13, 2014

In 1960, marketing legend Ted Levitt provided perhaps his seminal contribution to the Harvard Business Review : “ Marketing Myopia.” As Clayton Christensen likes to note , the primary job of leadership today is to “source, assemble, and ship numbers.” Innovation Leadership Strategy' No, it’s to maximize shareholder value.

Levitt 12

Levitt Christensen Competitive Advantage Welch 12

Harvard Business Review

DECEMBER 19, 2013

Alan Mulally creates a “working–together” spirit at Ford Motor Company that focuses and re-energizes the automaker, reversing a decades-long slide in market share. Herb Kelleher fosters a culture of employee empowerment and cost containment at Southwest, enabling the airline to become one of the world’s most admired and profitable carriers.

Airlines 9

Airlines Automotive Competitive Advantage Cost 9

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isnt touched. We all have.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 17, 2015

He or she must believe in and articulate a “higher ambition,” as we call it at the Center for Higher Ambition Leadership. Whole Foods Market’s purpose is to promote healthier eating. Southwest’s profits are larger than the profit of all other airline companies combined. Culture is, however, very fragile.

Company 8

Company Teamwork Commitment Airlines 8

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. Historically, corporate Goliaths have taken one of two approaches to this kind of upstart competition—try to muscle them out of the market or bring them into the fold through acquisition.

Health Care 8

Health Care Innovation Airlines Retail 8

Harvard Business Review

APRIL 18, 2011

While many of these executives hold the title of Chief Customer Officer, others go by names like Chief Client Officer (at OptumHealth), Chief Experience Officer (at Cigna), Executive Vice President, Member Experience (at USAA), or Chief Global Customer and Marketing Officer (at Dunkin' Brands). Senior leaders are in a new position.

B2C 15

B2C B2B Forrester Budgeting 15

Strategy Driven

OCTOBER 4, 2013

For many years, we will be measuring how loss of corporate credibility has tainted all facets of business, in terms of remediation, replacement, litigation, make-good, rework, damage control, recovery process, settlements to victims, decreased stock market value and sagging retail sales. Rebuilding the community image.

Crisis 57

Crisis Airlines Transportation Crisis Management 57

Harvard Business Review

DECEMBER 20, 2016

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. The key is to look beyond just the obvious places like marketing. ” Krolick also noted that a meaningful number of United Airlines employees are also pilots—these are super-superconsumers. Unlocking Energy.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

JUNE 27, 2012

My colleagues and I at Bain & Company have been tracking this for forty years, and we have never seen companies losing their leadership positions as quickly as they are today. A similar pattern hold for airlines. Markets change; technology evolves. And for telecom. And for many others. Root it out wherever you find it.

Creativity 15

Creativity Long-term Kotter Cost of Capital 15

Harvard Business Review

JULY 22, 2016

Network businesses have always been around, from matchmakers to real estate brokers, but it’s the move to digital platforms that has led to market-shaking effects. Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. British retailer ASOS also maintains a popular Instagram account.

Real Estate 8

Real Estate Business Model Incubator Short-term 8

Harvard Business Review

FEBRUARY 9, 2015

Among their trophies in 2014 was a complete housecleaning at Darden Restaurants, the largest operator of full-service restaurants in the U.S. In its 2013 proxy statement , GE announced that it is searching for director candidates who will bring technology, marketing, finance — and “leadership” experience to the boardroom.

Airlines 8

Airlines CEO Automotive Long-term 8

Harvard Business Review

NOVEMBER 5, 2013

Forget bureaucrats, fancy lobbies, and marketing expense! For airlines, it is on-time performance. This was a vital step in healing old wounds and going on to stellar performance at the top of the Korean stock market. Turnarounds operate on several time frames. Change management Leadership'

How To 9

How To Airlines Open-book CEO 9

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

JANUARY 19, 2018

Consider Staples, the office-supplies retailer, which had tumbled from being the market leader to being a third of the new leader’s size by 1992. the danger that the newcomer will clash for political or personality reasons with members of the leadership team). ” Wilson was exactly what the business needed.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

MAY 15, 2012

If you've spent any amount of time in executive retreats or leadership off-sites, you've probably been asked to participate in a familiar evaluation of your career and impact. How did your brand move the needle in a market category? BMW falls into this camp, maybe Ritz-Carlton and Emirates Airlines. What legacy did you leave?

Company 11

Company Brand Banking Long-term 11

Harvard Business Review

FEBRUARY 5, 2013

These new wise leadership capabilities include the aptitude to shift and broaden one's perspective by connecting to a noble purpose — and the ability to systematically decide and act in alignment with a noble purpose. John Mackey, co-founder and co-CEO of Whole Foods Market, discovered his noble purpose early in his life.

Ethics 8

Ethics Morale Airlines CEO 8

The Practical Leader

JULY 7, 2011

RIM created its industry and through strong market leadership built a world class brand. RIM has been losing market share in the smart phone market to Apple and sellers of Google’s Android system. “Dumbsizing&# doesn’t work and isn’t leadership.

Leadership 51

Leadership Airlines Collins Price 51

Harvard Business Review

AUGUST 28, 2015

Companies were split into divisions, each with their own leadership. Southwest’s mission of being the low-cost airline drives everything it does, from the planes it buys to the routes it competes on. Frank and honest leadership is usually enough. Authority flowed downwards and your rank determined your responsibility.

Groupthink 8

Groupthink Agility Diversity Information 8

CO2

AUGUST 2, 2011

There is a great deal of complexity in the airline coding system, but once you understand this system and how to leverage this information, you will save hundreds of dollars and travel in greater comfort. Yes, I believe that there should be no more overpaying for airline tickets, being stuck in a bad seat, or having a trip ruined by others.

Travel 98

Travel Books Airlines Budgeting 98