Strategy Driven

JANUARY 17, 2014

Companies have increasingly embraced the role of emotion in selling products and services, but often merely pay lip service to its importance, without understanding how to harness it. Such policies often come with a price — forgiveness plans may cost up to 20 percent more than a standard policy. The Need for Caring Relationships.

ROE 50

ROE ROI Letter Airlines 50

HR Digest

OCTOBER 17, 2020

When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath. Communications about wage, benefits policies, and sick leave are still a focus, as is support in FMLA, and general family wellbeing.

Short-term 59

Short-term Committee Incentives Long-term 59

HR Digest

OCTOBER 17, 2020

When it comes to internal communication, many organizations are primarily focused on direct and frequent communications from leadership urging their people to be calm about how they deal with the aftermath. Communications about wage, benefits policies, and sick leave are still a focus, as is support in FMLA, and general family wellbeing.

Short-term 52

Short-term Committee Incentives Long-term 52

Strategy Driven

JULY 25, 2012

A ‘raving fan customer’ is a customer that is excited about the company’s service delivery and product way beyond normal. Raving fan customers remain loyal given price pressure from a given service’s competition. Even a price increase would keep these raving fans loyal buyers. Why are Raving fans a good thing?

Team 52

Team BHAG Blanchard Airlines 52

LDRLB

MAY 26, 2014

It’s not generally a technology problem; it’s a leadership problem. What we say is, long before Netflix showed up, long before any of these disruptives showed up, the leadership of these companies knows full well that there are technology disruptors that are on the horizon. You know it’s going to happen. DAVID: Yeah.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Strategy Driven

OCTOBER 29, 2012

Here are more painful ‘reputation’ questions about your company and your products : What are you doing to build it? Apple is the classic example of a brand, with products that back it up. Only Apple stands alone not comparing themselves to other products unless it’s a joke. And they do it at their price.

Brand 50

Brand Reputation Customer Loyalty Industry 50

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. Imagine what might happen if there were different steps for each country, or each airline, when it came to handling Air Traffic Controllers’ (ATC) control transfers.

Industry 268

Industry Stage-Gate Organization Company 268

Strategy Driven

JANUARY 21, 2011

To learn more about SAS, its products and services, visit www.sas.com. Thinking long-term has led this retailer’s CEO to investigate real estate purchases at lower rates and to buy up high-end equipment now while the prices are low. Improve productivity. We want to come out strong.” Keep it simple.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Strategy Driven

JUNE 30, 2014

Pitch the product. Telling your prospective customer stuff about your product that they could’ve found online in three seconds, or that you could’ve emailed them in advance of your meeting. Your price is too high.” Power and Associates gives ‘customer satisfaction’ awards to airlines. Start there.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Harvard Business Review

OCTOBER 21, 2015

Walmart recently lost $20 billion in market cap in one day, in part because its leadership admitted it needs to invest more into its e-commerce operations. When you think about it, internet retail today is similar to the airline market before frequent flyer programs were introduced. They were popularized by American Airlines in 1982).

Airlines 8

Airlines Retail Loyalty Price 8

Harvard Business Review

OCTOBER 20, 2011

They include the biotech, semiconductor, personal computer, and airline industries. Over the years, the CEOs of these companies faced massive technology disruptions, deep industry recessions, sudden collapses in demand, price wars, oil shocks — you name it. Productive Paranoia. Fear should guide you," he said in 1994. "I

Skills 15

Skills Leadership Airlines Long-term 15

Harvard Business Review

APRIL 8, 2015

Pricing textbooks certainly all assume they do, or at least that they want to achieve a certain profit level under given constraints. Market stability: A steel distributor does not follow a price reduction by a competitor, assuming that it will be temporary and that customers hate readjusting their inventory valuations frequently.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Chris Brady

JANUARY 5, 2011

Posted by: Doug Hines | January 05, 2011 at 09:53 AM The airline's learned that charging for blankets and pillows were not popular with the traveller. Posted by: Geneva | January 05, 2011 at 12:51 PM Snuggie's new product line - The Lappie! A magical and revolutionary product at an unbelievable price!

Travel 82

Travel Blog Letter Shaw 82

Harvard Business Review

APRIL 9, 2013

The news wasn''t terribly surprising as 2012 had been a challenging year: sales were down by $4.3B, the company lost close to $1B, and its stock price dropped by more than 50%. First, he tried to wean customers off of coupons and sales in favor of everyday low prices. Penney and its CEO Ron Johnson have parted ways. Here''s what J.C.

Merchandising 8

Merchandising Discount Retail Price 8

Strategy Driven

OCTOBER 21, 2011

Forced to do more with much less, the small businesses that have managed to survive and even thrive during these tough times have recognized one important factor: You can’t always compete on price, but you can compete on service. Many major companies, such as Southwest Airlines, UPS, Chick-fil-A, Best Buy, Yum!

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 14

Airlines Report Guidelines Discount 14

Harvard Business Review

MARCH 7, 2011

Apple, Google, Berkshire Hathaway, Southwest Airlines, Procter & Gamble. I spend much of my time visiting organizations of many different shapes and sizes, in many different fields, with very different business strategies, product offerings, and organizational cultures. Who are the Top Five organization's on Fortune's list for 2011?

Company 15

Company Collins Airlines Long-term 15

Harvard Business Review

JUNE 27, 2012

My colleagues and I at Bain & Company have been tracking this for forty years, and we have never seen companies losing their leadership positions as quickly as they are today. A similar pattern hold for airlines. A list of the top 20 banks today contains only seven that were on the list a decade ago. And for telecom.

Creativity 14

Creativity Long-term Kotter Cost of Capital 14

Harvard Business Review

DECEMBER 9, 2015

We asked them to assess, based on their impressions of employee output, the relative productivity of dissatisfied, satisfied, engaged, and inspired employees. The results point to the productive power of an engaged and inspired workforce. Southwest Airlines promised people the “freedom to fly” at a low price.

360-Degree Feedback 8

360-Degree Feedback Maslow Mission Statement Bureaucracy 8

Harvard Business Review

JANUARY 30, 2013

It consumes 20% less fuel than an equivalent 767; which, given today's increasing fuel prices and airlines' diminishing profit margins, should make it an extremely desirable aircraft. In the creation of any truly new product or product category, it is almost invariably a big advantage to start out as integrated as possible.

Outsourcing 8

Outsourcing P&L Airlines Price 8

Harvard Business Review

SEPTEMBER 27, 2011

Some years ago, the then-CEO of Air Products told me that it took his team two months to decide and plan layoffs, two weeks to do them, and two years to recover. This blog post is part of the HBR Online Forum The CEO's Role in Fixing the System. As former Procter & Gamble CEO A.

CEO 13

CEO Benchmarking Long-term Banking 13

Harvard Business Review

JULY 16, 2013

Storydoing companies — Red Bull, TOMS shoes, Warby Parker, and Tory Burch, for example — emphasize the creation of compelling and useful experiences — new products, new services, and new tools that advance their narrative by lighting up the medium of people. These actions add back up to a cohesive whole.

Storytelling 9

Storytelling Company Marketing Strategy Media 9

Harvard Business Review

FEBRUARY 1, 2013

Companies are now taking advantage of this new marketing reality, becoming more skilled at getting their customers to advocate for them, create peer influence in their markets, and make important contributions in areas like product development and services. They're entirely price sensitive.

Social Capital 9

Social Capital Review Software Marketing 9

Harvard Business Review

FEBRUARY 27, 2017

Meanwhile, business was free to focus on generating growth, productivity, innovation, and, ultimately, societal wealth. Toward a New Leadership Agenda. Software, sensors, and analytics are shifting value creation from stand-alone products to combinations of products and services. Essential background. Related Video.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

The Practical Leader

JULY 7, 2011

RIM created its industry and through strong market leadership built a world class brand. Their stock price has dropped off a cliff this year. There is so much evidence that the “savings&# gained by layoffs are overwhelmed by the very negative energy and lack of leadership signals it sends.

Leadership 51

Leadership Airlines Collins Price 51

Harvard Business Review

OCTOBER 24, 2011

There is a temptation, amidst the turmoil, for pundits to conclude that the only sensible response is to make bold bets — new business models that challenge the logic of an industry, products that aim to be "category killers" and obsolete the competition.

Uncertainty 15

Uncertainty Business Model Industry Airlines 15

Harvard Business Review

AUGUST 12, 2011

While the pundits continue to parse the no-win "deal" and the bloviators bemoan the failures of leadership, the rest of us might take the opportunity to consider the benefits of being uncompromising. Southwest Airlines drew that line between flying for the few and well-to-do and the "freedom to move about the country."

McKinsey 13

McKinsey Banking Mission Statement Document 13

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. Many deals were put on the books in order to inflate the price of Enron stock, which the insiders sold at peak price levels. Congressional Hearings.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Coaching Tip

JANUARY 27, 2011

His rise to glory with Virgin Airlines was seen as a direct result of his "take no prisoners" personal aggressiveness. When the critical driver of a business is handling customers in a face-to-face (or, phone to phone) manner, the product is produced and valued over many small interactions. Virgin Group. Single market.

Succession 113

Succession Welch Leadership Diversity 113

Harvard Business Review

DECEMBER 20, 2016

It was a productive 12 months, to say the least. The UN also agreed to slash emissions from the airline industry. As prices dropped, companies noticed, and corporate purchases and commitments to clean energy grew. Big themes are great, but periodically a specific example of leadership seems worthy of extra attention.

Energy 8

Energy Banking Chemicals Globalization 8