Rich Gee Group

AUGUST 26, 2014

Whenever a new product, idea, solution, or strategy comes along, we sometimes catch ourselves getting distracted and focusing a lot of our efforts towards our Shiny Object. A strategy a competitor is using. These are Objects which take our eye off our agreed-upon strategy. A new car. A direction recommended by friends.

Objective 232

Objective How To Airlines Tips 232

Women on Business

SEPTEMBER 7, 2012

Having lived in Europe for five years and being a patron of RyanAir, I can see why my impression of the airline was dead on and here are the lessons that I took from O’Leary’s statement. The rigid adherence to airline’s policies screams to me a lack of strategy by O’Leary and his management team.

Airlines 223

Airlines Policies Reputation Business Model 223

Women on Business

SEPTEMBER 7, 2012

Having lived in Europe for five years and being a patron of RyanAir, I can see why my impression of the airline was dead on and here are the lessons that I took from O’Leary’s statement. The rigid adherence to airline’s policies screams to me a lack of strategy by O’Leary and his management team.

Airlines 223

Airlines Policies Reputation Business Model 223

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. And I mean Leadership, not "Management Plus" , from those leading the various physical, hardware, software, etc. Apparently, the software could have been better designed both in functionality and UI/UX. Are you sure?

Software 173

Software Supply Chain Airlines Leadership 173

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training. Nothing of me is original.

Succession 235

Succession Restructuring Airlines Constraint 235

Leading Blog

JANUARY 14, 2019

I N AN IBM global survey of CEOs, the overwhelming consensus was that more than rigor, management discipline, integrity or even vision, successfully navigating an increasing complex world will require creativity. Strategy formulation and implementation remain largely disconnected from one another. We must learn by doing.

Creativity 268

Creativity Benchmarking Learning-by-Doing Construction 268

The Horizons Tracker

SEPTEMBER 22, 2022

“As the practice becomes more widespread, the scope for relative performance evaluation will increase – to better reflect management contribution rather than pay for luck”. Use actionable performance measures that reflect the added value that management can bring to influence them. Climate action.

Metrics 84

Metrics Execution Supply Chain Incentives 84

Coaching Tip

OCTOBER 28, 2015

This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong. One approach has been to empower any member of the surgical team to call a halt to the operation so the team can reassess how the procedure has been handled and to point out deficiencies.

Health Care 70

Health Care Management Airlines Long-term 70

Strategy Driven

AUGUST 14, 2013

Such a plethora of challenges has required all organizations to rethink their strategy. So, what is the strategy for today’s customer in today’s times? The core of the innovative service strategy must include rethinking the authority of the front line—the venue for in-the-moment inventiveness.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. And I mean Leadership, not "Management Plus" , from those leading the various physical, hardware, software, etc. Apparently, the software could have been better designed both in functionality and UI/UX. Are you sure?

Software 91

Software Supply Chain Airlines Leadership 91

Lead on Purpose

NOVEMBER 10, 2012

Through education and the learning of new leadership strategies, people can understand what it takes to lead a group. But a strategic leader does all of the above with a core focus on strategy. Businesses without long-term goals, a clear strategy and good communication between departments struggle to thrive.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

HR Digest

MARCH 27, 2020

Hotel Manager. A hotel manager fits such a position. Many airline companies across the world nowadays look for flight attendants who can speak a foreign language. The airline industry is another field where multilingual people can reap big. The hospitality and tourism industry seeks candidates with multilingual skills.

Tourism 116

Tourism Airlines Travel Hotels 116

HR Digest

DECEMBER 26, 2019

As the workplace ethos changed with technological advances and a new generation of workers, the focus has shifted to employee management and performance and productivity. “I This HR leader's strategy has been to observe the business environment and culture at Tesla and see what enhancements needed to be brought in.

Mayo 98

Mayo Human Resources Airlines Agility 98

Great Leadership By Dan

APRIL 6, 2017

Guest post from Kathy Kolbe: “I’m a strategist,” Hank tells his management team. They’re on the ground, in the midst of the action, and are best at coming up with their own strategies for how to accomplish those goals.” He also knew when and how to count on the traditionalists on his management team.

Delegation 217

Delegation Airlines Seminar Bottom-up 217

Strategy Driven

APRIL 2, 2020

Businesses are pinched, but managing your supply chain and business relationships through online video chat and emails is hard. You’d be surprised at how many are occurring right now to help airlines manage their costs even though all their flights are grounded.

Travel 66

Travel Cost Hotels Supply Chain 66

HR Digest

OCTOBER 17, 2020

Management gurus are seeking to provide clarity, stability, direction to their employees and customers. These key areas include: Manage operations with minimal loss and disruption to daily business flow. Establishing an incident management plan to ensure a safe working environment for their customers and employees.

Short-term 59

Short-term Committee Incentives Long-term 59

Deming Institute

FEBRUARY 17, 2020

Guest post by John Hunter , author of the Curious Cat Management Improvement Blog (since 2004). But using those tools well within a well designed management system provides great value. An airline hiring trainers to train their staff on dealing with irate customers is a first level fix. Scraping burnt toast is a first level fix.

Airlines 46

Airlines Tools Quality System 46

HR Digest

OCTOBER 17, 2020

Management gurus are seeking to provide clarity, stability, direction to their employees and customers. These key areas include: Manage operations with minimal loss and disruption to daily business flow. Establishing an incident management plan to ensure a safe working environment for their customers and employees.

Short-term 52

Short-term Committee Incentives Long-term 52

Decker Communication

JULY 10, 2019

In the majority of the organizations we work with, the focus is at the top: C-level, leaders of business units, or management. This is where communications training and coaching, and particularly our consulting , has a huge impact on influence, culture, and execution of strategy. What about the mechanics?”

Airlines 75

Airlines Training Engineering Learning-by-Doing 75

Strategy Driven

NOVEMBER 7, 2011

In providing research and developing training programs for various large corporations about managing change, we find that the biggest stumbling block for employees from top-down is lack of buy-in. Top executives have the vision, but often fail to get buy-in from managers who have to carry out the change initiative.

Strategy 70

Strategy Kotter RASCI Motivation 70

Chart Your Course

OCTOBER 27, 2014

Rewards programs are by far one of the most effective retention strategies. Anticipatory service is another effective retention strategy. ” Aspect’s Zipwire cloud-contact system is a cost-effective way for a company of any size to manage both outbound and inbound campaigns to keep customers engaged and informed. .”

Quality 182

Quality Succession White Paper Customer Loyalty 182

Lead Change Blog

APRIL 4, 2016

Leaders face “El Niños”: market downturns, a coup in Africa, airline strikes, terrorist attacks. Scenario planning, a strategy first employed by Royal Dutch Shell, brings experts from a wide range of fields together to discuss actions if different scenarios take place. You name it.

Scenario Planning 150

Scenario Planning Airlines Leadership Fashion 150

Lead Change Blog

FEBRUARY 17, 2016

Strategy guru Gary Hamel wrote in the Harvard Business Review: “Corporations around the world are reaching the limits of incrementalism. When I first met then Southeast Airlines CEO, Herb Kelleher, we were both working the booth at the 1997 BookExpo at Chicago’s McCormick Center. Fun Leaders Are Real.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

Strategy Driven

OCTOBER 3, 2018

Natural disasters, worker strikes, and even political unrest can have a severe impact on your travel plans, and they are far too big to manage on a personal level. Business trips by car are a great opportunity to discuss your strategies with your team and bond closer. Car Accidents.

Travel 63

Travel Insurance Airlines Bond 63

Persuasive Powerhouse

AUGUST 29, 2010

Set an example for self-care and managing priorities. It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves.

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Strategy Driven

MARCH 2, 2021

An award-winning scholar, he has edited several major journals and consulted with American Airlines, AT&T, Dupont, Eli Lilly, FedEx, Lockheed Martin, Microsoft, NASA, and Sony, among many companies worldwide. Ming-Hui Huang is Distinguished Professor in the College of Management at National Taiwan University.

Airlines 120

Airlines Reputation Marketing Industry 120

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

HR Digest

NOVEMBER 17, 2018

With this knowledge, top managers seek ways to improve their employees’ productivity for business stability. This truly is the baseline for every productivity management. With this in place, management can communicate regularly with employees as regarding their performances. Give room for objective management.

Productivity 69

Productivity Products Metrics Micromanagement 69

Sales Wolf Blog

NOVEMBER 1, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional!  Michael recently attended the Business Growth Expo where Jack Santiago of Disney shed some light on their approach to people management and shares the key points he took away from Jack's presentation.   Enjoy!

Blog 157

Blog Middle Management Talent Management Human Resources 157

Change Starts Here

MARCH 5, 2015

The first step towards customizing your change management approach is defining your change. Executing Strategy. Based on a recent history of poor results, a manufacturer defined a new strategy to turn around the financial performance of the company. Implementing a Change Management Approach. Change Management'

Six Sigma 60

Six Sigma Agility Franchising Airlines 60

Jesse Lyn Stoner Blog

DECEMBER 31, 2011

5 Easy Ways To Tell If An Organization Is REALLY Values-Driven What do Zappos, Ben and Jerry’s, and Southwest Airlines have in common? My own personal favorites: Manage the Mid-Space or Your Vision Will Fail Many companies suffer from a huge disconnect between the high level view of vision and strategy and their day-to-day execution.

Self-aware 147

Self-aware Airlines Guidelines Learning-by-Doing 147

The Center For Leadership Studies

MARCH 29, 2021

He worked as an interior mechanic for Continental Airlines and found a wallet a passenger had left behind in a first-class seat pocket. What we find (almost invariably) are brave and dedicated people that dependably execute simple strategies with profound integrity: leaders like Frances Hesselbein and Alan Mulally.

Leadership 95

Leadership Document Airlines Learning-by-Doing 95

Curious Cat

JANUARY 10, 2017

Singapore Airlines can cater to creating a great experience. Southwest Airlines can cater to providing a friendly and inexpensive experience while passing on providing certain amenities. Other airlines market as if they will provide what Singapore Airlines does and provides a miserable experience instead.

Airlines 40

Airlines Class Price System 40

Harvard Business Review

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 14

Airlines Strategy Business Model Metrics 14

Strategy Driven

MAY 15, 2020

Self-booking has not completely knocked out the travel agency business model as they are responsible for 55 percent of airline bookings, 77 percent of cruise bookings, and 73 percent of package bookings, reports Entrepreneur. Travel agencies have had to catch up to the rising trend focusing on selling experiences instead of materials.

Tourism 75

Tourism Media Marketing Travel 75

In the CEO Afterlife

SEPTEMBER 8, 2015

None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. Leaders and managers who work in these industries need all of the information. Not everyone or every organization can, or should operate this way. The crossing of every “t” and the dotting of every “i” is critical in hundreds of industries.

Power 100

Power Competitive Advantage Airlines Information 100

Strategy Driven

DECEMBER 30, 2019

Decisions have to be made quickly, and sometimes that means making last-second travel plans that don’t coincide with airline schedules. Greater Flexibility. The corporate world is fast-paced. Flying privately provides an incredible amount of travel flexibility that you won’t have when flying commercial.

Travel 66

Travel Competitive Advantage Company Airlines 66