Tanveer Naseer

FEBRUARY 21, 2012

Andrea is the founder of the Business Genome project and has led more than 250 business innovation initiatives with a variety of organizations, including Royal Dutch Shell (Asia-Pacific), Audi, Allstate, Continental Airlines, KPMG, and OnStar. What the creation of the Cool Ranch Doritos brand can teach us about the innovation process.

Innovation 189

Innovation Leadership Airlines Brand 189

The Horizons Tracker

MARCH 30, 2021

The highly competitive nature of the market means that wages generally have to be kept incredibly low for farms to be profitable. The authors also highlight how the growth in low-cost airlines has made it easier for workers to find work in other countries. This has led to a situation whereby there are around 5.5 A different picture.

Supply Chain 122

Supply Chain Airlines Globalization Price 122

The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. Yet despite our very tight job market, highly effective “magnet companies” attract and hang on to good people.

Energy 52

Energy Crisis Absenteeism Leadership 52

Harvard Business Review

MAY 27, 2016

Why is the airline industry so terrible? Chasing the next-higher-margin consumer requires both new firms and incumbents to leverage their resources, processes, and priorities. Chasing the next-higher-margin consumer requires both new firms and incumbents to leverage their resources, processes, and priorities.

Airlines 8

Airlines Travel Industry Disruptive Innovation 8

HR Digest

OCTOBER 17, 2020

Household income and savings are ultra-low in most global markets. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). 80% of American workers live paycheck to paycheck.

Short-term 59

Short-term Committee Incentives Long-term 59

Harvard Business Review

SEPTEMBER 26, 2013

But since deregulation in 1978, airlines in the U.S. airlines filed for bankruptcy. Airlines suddenly leveled off. In the past few years, profits have become positive across the industry, and market caps are soaring from prior lows. airlines earned an estimated $12.4 So what happened? In 2012, the major U.S.

Airlines 8

Airlines Industry Transportation Travel 8

HR Digest

OCTOBER 17, 2020

Household income and savings are ultra-low in most global markets. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). 80% of American workers live paycheck to paycheck.

Short-term 52

Short-term Committee Incentives Long-term 52

Coaching Tip

FEBRUARY 23, 2012

Consider how Southwest Airlines flight attendants are free to flex their creativity and sense of humor when walking passengers through safety procedures; their individual personalities bring an uplifting jolt to a mundane process. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers?

How To 110

How To Airlines Media Innovation 110

Great Leadership By Dan

JUNE 16, 2012

To adapt to fast-changing market conditions and to respond to complex customer challenges in today’s competitive landscape, companies must innovate. For instance, a hospital CEO built several valuable connections with some airline industry executives who had deep expertise in logistics. Innovation and the Ghost Organization.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. Even worse, functional processes — finance, human resources, sales, etc. To understand how aviation has achieved process excellence, we need to back up a bit.

Industry 267

Industry Stage-Gate Organization Company 267

Tanveer Naseer

SEPTEMBER 17, 2013

Make a culture that makes you smarter about the decisions you make.” – Patrick Lencioni One of the speakers I was looking forward to hearing from at this conference was Patrick Lencioni, given how I used a quote from him to reinforce one of the concepts I discussed in my talk. That this is something that only we could do.

Organization 264

Organization Conference Audience Globalization 264

Modern Servant Leader

FEBRUARY 17, 2016

You can also consider a business that awakens a massive industry then dominates the market shares globally at the same time, busting misconceptions about the way the food service industry must treat employees. $16 America’s largest airline and the most profitable – the airline that love built. They’d say, “Flight attendant?!

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

You can also consider a business that awakens a massive industry then dominates the market shares globally at the same time, busting misconceptions about the way the food service industry must treat employees. $16 America’s largest airline and the most profitable – the airline that love built. They’d say, “Flight attendant?!

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Tanveer Naseer

APRIL 15, 2014

When it comes to seeking insights on the best leadership practices, the natural inclination is to look towards successful organizations like Southwest Airlines and Zappos for inspiration and guidance. After this, they typically start to offer broad examples of the next steps that will need to be taken to get this process started.

Succession 269

Succession Politics Delegation Commitment 269

Strategy Driven

AUGUST 14, 2013

The proliferation of self-service (while a blessing when it works) has made customers more frustrated when they feel trapped in a process with no live person to help. The nightly news shows the weather report, ball scores, stock market numbers and a crawling headline simultaneously on the TV screen.

Innovation 60

Innovation Strategy Customer Loyalty Loyalty 60

Harvard Business Review

OCTOBER 10, 2011

Southwest Airlines is often used as a case study for a well-run business: it's consistently more profitable than its competitors, it's very disciplined about how it operates, it's customers are happy. Southwest is my favorite airline: low prices, happy staff, lots of flights were I need to go for most trips, good website, convenient policies.

Airlines 10

Airlines Brand Short-term Price 10

Harvard Business Review

JANUARY 7, 2013

But you may not be able to do that unless you can get real-time market data and rapidly align your organization to the new priorities and practices. Too often, old, legacy processes prevent companies from having that agility. Fortunately, social media offers us a chance to improve the communications supporting process improvement.

BPM 8

BPM Media Process Airlines 8

Harvard Business Review

NOVEMBER 23, 2010

I also argued in my last post that the CEO has a critical and unique role to play in process improvement, enabling a companys activities to be redesigned across functions and divisions. If the CEO doesnt play this role, process improvement stays comfortably within functional boundaries. He wasnt a process manager.

Process 14

Process CEO Insurance Banking 14

Harvard Business Review

NOVEMBER 23, 2010

I recently argued that in industries such as distribution and logistics (Amazon, FedEx, UPS), process manufacturing (Exxon), insurance (Aetna), restaurants (McDonald's), and retail banking (Bank of America, Citibank, Wells Fargo), continuous process improvement is essential. He wasn't a process manager.

Process 14

Process CEO Operations Banking 14

Harvard Business Review

NOVEMBER 23, 2015

Marketing has entered its “uncanny valley” moment. Some marketing efforts give off the same vibe, like that creepy feeling when a casual online search leads to a glut of ads for the same pair of boots or getaway destination. Sales & Marketing. And that’s off-putting. It’s worth trying to get right.

Marketing 8

Marketing Content Supply Chain CRM 8

Strategy Driven

JUNE 30, 2014

Perhaps the rudest of all sales processes, it’s “probing” to make prospects feel uncomfortable. Power and Associates gives ‘customer satisfaction’ awards to airlines. Marketing & Sales business management buy gitomer buygitomer Jeffrey Gitomer marketing and sales strategydriven' Find the pain.

Media 64

Media Proposal Customer Loyalty Competitive Advantage 64

Harvard Business Review

OCTOBER 31, 2016

For many executives battling through economic headwinds in emerging markets, the answer tends to be wherever they think someone will provide the strongest boost to top-line growth, which usually means hiring an additional sales or marketing manager to support the commercial front lines. Somewhere else?

Marketing 8

Marketing Channel Management Incentives Survey 8

Harvard Business Review

OCTOBER 30, 2014

Nowhere else in the executive suite of a typical corporation are two functions as closely intertwined as sales and marketing. Yet for all the shared responsibility, the marketing and sales relationship has often been a contentious and lopsided one, with sales dominating in B2B sectors while marketing leads in B2C ones.

Marketing 9

Marketing Guidelines B2C Analysis 9

Deming Institute

JANUARY 19, 2017

Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). They also discuss how an online university changed their processes to address the issues their potential customers faced in the “hiring” process.

Deming 28

Deming Christensen System Innovation 28

Harvard Business Review

MAY 18, 2012

Nick and I knew one thing for certain: old-fashioned, beat-the-drum marketing was not going to work here. But that's the sort of thing that we were hoping for: a wave of ingenuity, as girls speculated, invented, and imagined — and in the process, Sophie would fluoresce. Traditional branding would just bounce off of them.

Marketing 10

Marketing How To Brand Travel 10

Harvard Business Review

APRIL 25, 2016

Airline operations are a huge optimization challenge. We needed to process reams of data using expensive and sophisticated software and computers to predict demand, know the capabilities of each aircraft type, and to understand each work group’s constraints. Consider that the holidays are the busiest time of year for airlines.

Organization 8

Organization Airlines Constraint Power 8

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. And, being ready, you are confident.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

JULY 6, 2012

In other words, what are Citibank, American Airlines, Amazon, UPS, and Volvo doing to create engaging apps that bind the user to the company, build brand equity, and provide high exit barriers for customers (and equally high entry barriers for competitors)? Leaders in this space include American Airlines and American Express.

Stage-Gate 12

Stage-Gate Airlines Brand Loyalty 12

Harvard Business Review

FEBRUARY 8, 2012

History makes a compelling case that serving customers with integrity — delivering steadfast, predictable service quality — can translate into outsized loyalty and market share when the economy commits to a comeback. In other words, your market's unlikely to pay you extra to cover your investment in customer caretaking.

Airlines 14

Airlines Call Center Retail Bottom-up 14

Skip Prichard

MARCH 3, 2021

That’s why I was fascinated by Unfiltered Marketing: 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World by Stephen Denny and Paul Leinberger. This is a cultural trend, a new definition of credibility and authenticity that bleeds over into the marketing realm.

Brand 117

Brand Storytelling Trends Content 117

Harvard Business Review

OCTOBER 25, 2012

A leading mobile-phone maker falls out of step with its market — and struggles to catch up. The board of an airline hires a CEO — and then cancels his contract after just three years. But when the smartphone became the next big thing within the mobility market, the company lost its competitive edge.

Company 15

Company Airlines Offshoring PR 15

Harvard Business Review

FEBRUARY 24, 2015

This is an interesting twist on a standard product marketing strategy known as “ versioning.” ” With versioning, a marketer takes a base product – say a DVD player – and offers the plain vanilla unit for one price, one with bells and whistles for a higher amount, and a stripped down version at a discount.

Price 8

Price Airlines Public Relations Retail 8

Harvard Business Review

JUNE 28, 2016

For instance, Amazon has created a cloud services business that enables established firms and startups alike to rent IT infrastructures and processes from Amazon. But it is not stopping there, partnering with third parties like American Express, Nest, Tesla and KLM Airlines to provide their customers with more value added services.

Entrepreneur 8

Entrepreneur Airlines Construction Short-term 8

Harvard Business Review

APRIL 12, 2016

There are many different makes and models on the market. We see positioning in the airline industry. Australia, for instance, has three main domestic airlines: Qantas, Jetstar (Qantas’s no-frills line), and Virgin, which started out as no-frills and has since chased the business-class, high-margin segment. Don’t.

Business Model 8

Business Model Airlines Retail Travel 8

Harvard Business Review

MAY 28, 2015

Organizations develop processes through repeated problem solving. Managers constantly try to fit new market needs to existing processes and routines. automakers took decades to adopt lean production methods despite the obvious benefits from increased productivity and lower work-in-process inventory.

Technology 8

Technology Depreciation Christensen Short-term 8

Harvard Business Review

SEPTEMBER 29, 2014

In the 1900s, French mathematician-economist Leon Walras envisioned prices in a market economy being set by an auctioneer (since known as the “Walrasian auctioneer”) conducting continuous auctions for all kinds of commodities. Economists and market design. Economists and big data.

Strategy 9

Strategy Black-Scholes Airlines Price 9

Harvard Business Review

FEBRUARY 4, 2015

When Southwest Airlines started to occupy the same market space as established air carriers, the incumbents predictably focused more on business class and international routes. Established airlines adopted many of the technologies of disruptors, including online reservation, fleet optimization, and internal management practices.

Report 8

Report Disruptive Innovation Banking Insurance 8