Coaching Tip

OCTOBER 28, 2015

One approach has been to empower any member of the surgical team to call a halt to the operation so the team can reassess how the procedure has been handled and to point out deficiencies. This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong.

Health Care 70

Health Care Management Airlines Long-term 70

HR Digest

NOVEMBER 17, 2018

Generally, most jobs are performed by employees who operate the machines, run business models and design new corporate procedures. In this kind of management, an established framework is given by the manager and then the employees operate within it. The fact is: increased productivity is a result of smart work, not just hard work.

Productivity 69

Productivity Products Metrics Micromanagement 69

Harvard Business Review

SEPTEMBER 7, 2021

How did CEO Doug Parker successfully merge US Airways and American Airlines?

Airlines 10

Airlines How To CEO Succession 10

In the CEO Afterlife

SEPTEMBER 8, 2015

When I was a CMO and CEO, I operated with an entrepreneurial mindset that required taking decisions as early as possible. Not everyone or every organization can, or should operate this way. None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. Entrepreneurial Mindset Power.

Power 100

Power Competitive Advantage Airlines Information 100

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). Executive Pay.

Short-term 59

Short-term Committee Incentives Long-term 59

Harvard Business Review

NOVEMBER 23, 2011

The capacity to operate a 747 is incompatible with social media smarts. The promotion was arguably in poor taste given the global economic downturn, but was also inargueably and acutely insensitive given the airline's current labor relations standoff with the unions representing its pilots, engineers, baggage handlers and caterers.

Airlines 15

Airlines Media Travel Marketing 15

Curious Cat

JANUARY 10, 2017

Singapore Airlines can cater to creating a great experience. Southwest Airlines can cater to providing a friendly and inexpensive experience while passing on providing certain amenities. Other airlines market as if they will provide what Singapore Airlines does and provides a miserable experience instead.

Airlines 40

Airlines Class Price System 40

HR Digest

OCTOBER 17, 2020

These key areas include: Manage operations with minimal loss and disruption to daily business flow. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). Executive Pay.

Short-term 52

Short-term Committee Incentives Long-term 52

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. The biggest challenge for companies when it comes to operational excellence is siloed behavior. systems, air travel feels a bit more like a chore than like a treat.

Industry 269

Industry Stage-Gate Organization Company 269

Change Starts Here

MARCH 5, 2015

Executing Strategy. Based on a recent history of poor results, a manufacturer defined a new strategy to turn around the financial performance of the company. An airline adopted Lean Six Sigma concepts to increase agility and reduce waste across the operation. Adopting a Process Framework.

Six Sigma 60

Six Sigma Agility Franchising Airlines 60

Persuasive Powerhouse

AUGUST 29, 2010

It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves. Please stop by again!

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Harvard Business Review

MAY 27, 2016

Why is the airline industry so terrible? Which brings us back to the airline industry. ” Airlines are also pursuing efficiency in ways customers don’t see so easily, such as reducing the number of short-haul flights they offer and centralizing passengers in large airports.

Airlines 10

Airlines Travel Industry Disruptive Innovation 10

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

LDRLB

MAY 26, 2014

The most recent being Big Bang Disruption: Strategy in the Age of Devastating Innovation. One of the things I think is most interesting is there’s a lot of old models of innovation and of strategy that I won’t say they don’t necessarily apply anymore, but they apply to very, very, almost static markets. Check it out.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

JANUARY 19, 2018

Why is that some companies have great heads of strategy who make an outstanding contribution to their companies while others don’t? To answer this question, we evaluated a sample of 55 different heads of strategy and looked more closely at 11 who were particularly successful and 10 who were at the other end of the spectrum.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

AUGUST 29, 2018

Take the subscriber-first strategy of The New York Times. One airline paired its automation efforts with its customer service training so that agents could spend more time looking fliers in the eye and talking to them, and less time staring at a screen and typing. Humans make decisions and override machines when needed.

Strategy 8

Strategy Content Enterprise Architecture Agility 8

HR Digest

OCTOBER 6, 2018

When you cross-train employees within a department, you provide them with the technical know-how to run day-to-day operations, allowing you to focus on ‘The Big Picture’ like communication, vision, and conflict resolution. Special hours of service eligibility requirements apply to airline flight crew employees.

Learning Curve 40

Learning Curve Training Short-term Competitive Advantage 40

Harvard Business Review

FEBRUARY 16, 2011

Most executives, rightly, regard strategy creation and achieving operational effectiveness as two very different animals. Strategy, they believe, is about how to create value for customers; operational effectiveness is about how to do so at the lowest cost. didn't offer peanuts to passengers on short-haul flights.

Airlines 12

Airlines Real Estate Operations Business Model 12

Harvard Business Review

APRIL 13, 2017

Checklists describe several standard critical processes of care that many operating rooms typically implement from memory. In a related paper published in 2013 , Alexander Arriaga and colleagues had 17 operating-room teams participate in 106 simulated surgical-crisis scenarios. following the introduction of checklists. The implication?

Hawthorne Effect 17

Hawthorne Effect Airlines Efficiency Letter 17

Harvard Business Review

JUNE 8, 2015

Eighteen years ago, five airline companies—Lufthansa, Air Canada, United Airlines, Thai Airways and Scandinavian Airlines—formed an alliance with a vision to offer better services to their customers. Even when dealing with any one airline, they could enjoy access to the resources of several airlines.

Airlines 8

Airlines Hotels Operations Open-book 8

Strategy Driven

NOVEMBER 27, 2013

They want to operate where they are most comfortable. All airlines are the same, except for their people. Be warned, toxic people don’t like boundaries because they want to shift responsibilities according to their mood or the project. They will not set the boundaries for you. Here are 4 ways you can set boundaries: Manage Your Time.

Competitive Advantage 58

Competitive Advantage Bottom-up Airlines Project 58

Harvard Business Review

OCTOBER 21, 2015

Walmart recently lost $20 billion in market cap in one day, in part because its leadership admitted it needs to invest more into its e-commerce operations. When you think about it, internet retail today is similar to the airline market before frequent flyer programs were introduced. They were popularized by American Airlines in 1982).

Airlines 8

Airlines Retail Loyalty Price 8

Harvard Business Review

DECEMBER 20, 2010

On-line exchanges for barters, swaps, and sharing of goods or services have made direct connections possible, sometimes without much money changing hands beyond a fee to the exchange-operator. Imagine an e-Bay or Craig's List ad: "Have peanuts, seek medical care.".

Finance 15

Finance Strategy Banking Retail 15

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Competition Strategy'

CEO 11

CEO Norton Airlines Short-term 11

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. Leveraging digital skills across the organization.

Bottom-up 9

Bottom-up Operations Training Efficiency 9

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

MAY 30, 2014

Southwest Airlines’ decades-long strategy of “short-haul, high-frequency, point-to-point, low-fare service” produced what was not only one of the best-performing airlines in the U.S. For over 50 years, Wal-Mart has pursued essentially the same strategy of “offering the lowest price so its customer can live better.”

Company 8

Company Supply Chain Airlines Health Care 8

Harvard Business Review

FEBRUARY 8, 2012

Below are five strategies to free up the resources you need to compete on excellence and empathy: Underperform. One way Zappos funds its legendary service is by relying on a very lean operation. Use airline check-in kiosks for inspiration. So how else could you fund it? What would your customers be willing to give up?

Airlines 15

Airlines Call Center Retail Bottom-up 15

Harvard Business Review

AUGUST 7, 2018

If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands. How companies are using artificial intelligence in their business operations. Insight Center. Adopting AI. Sponsored by SAS.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

JANUARY 19, 2018

American Airlines said it would pay $1,000 to all 127,600 of its people, and Wells Fargo raised its base wage from $13.50 Make no mistake: John Lewis and Waitrose are bold and aggressive players in their respective marketplaces, known for high-touch service and booming internet operations. to $15 per hour.

Definition 8

Definition Company Succession Airlines 8

Harvard Business Review

JULY 20, 2016

Some of us have been documenting the business case for this type of high road or high productivity, high-wage business strategy for years. Only the latter strategy produces good results for both company shareholders and employees. I believe there is one key reason why the high road strategy is not spreading across industries.

Long-term 8

Long-term Airlines Health Care Short-term 8

Harvard Business Review

AUGUST 7, 2018

Why is it that when a group of managers gets together for a strategic planning session they often emerge with a document that’s devoid of “strategy”, and often not even a plan ? ” The latter is a list of actions interspersed with a sprinkling of desired results, all utterly useless in terms of strategy.

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. It told how American Airlines and others had introduced systems to help their customers choose their products and services.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

FEBRUARY 24, 2014

This discount is directly targeted to tablet makers (to be more competitive against iPads) as well as notebook manufacturers (to take on rivals that use Google’s Chrome operating system). For instance, when discount airlines started entering different markets, incumbent carriers typically panicked. to all of its customers.

Discount 8

Discount Airlines Price Licensing 8

Harvard Business Review

JUNE 13, 2014

The developers then pass the releases to the operations group, where the software is tested for three weeks to make sure the complete system is stable, for a total cycle of nine weeks. This represents a truly disruptive management and operating model. Innovation Operations'

Software 8

Software Industry Productivity Products 8

Harvard Business Review

MARCH 30, 2017

Sears Holdings has indicated that “substantial doubt” exists about its ability to continue operations. It signed up hip celebrities as endorsers, closed some stores, and adjusted its assortment strategy. Consider Delta Air Lines’s merger with Northwest Airlines. It might be too late to save Sears.

Retail 8

Retail Brand Airlines Apparel 8

Harvard Business Review

MAY 9, 2016

For example, in the hospitality industry most brands operate with the roles of host/guest. In the taxi and livery industry, cabs and limo services have operated with the roles of driver/passenger. ” In the airline industry, innovators have also redefined the brand roles. Airbnb has disrupted that model.

Brand 8

Brand Airlines Health Care Trout 8