Harvard Business Review

NOVEMBER 29, 2016

But there’s a surprising insight in the data released by the National Retail Federation : 36% of shoppers reported that all of their purchases were on sale; 11% made that claim in 2015. Analysts attribute this more than 300% increase to widespread discounting by retailers. In what appears to be an increasingly healthy U.S.

Discount 8

Discount Retail Strategy Price 8

Harvard Business Review

JANUARY 26, 2017

One of the biggest questions faced by brick-and-mortar retailers today is whether prices should be the same online and in stores. Gaining clarity on this issue is critical for traditional retailers to successfully compete in both environments. Well, the news for retailers keeps getting worse.

Retail 8

Retail Price Discount Airlines 8

Harvard Business Review

SEPTEMBER 26, 2013

But since deregulation in 1978, airlines in the U.S. airlines filed for bankruptcy. Airlines suddenly leveled off. Rather, it was the result of something far more modest: the slicing of airlines’ base offerings into customizable “options and extras.” airlines earned an estimated $12.4 In 2012, the major U.S.

Airlines 8

Airlines Industry Transportation Travel 8

Harvard Business Review

DECEMBER 19, 2012

It's emerged as this season's hot holiday pricing strategy for online retailers such as Amazon and Best Buy: dynamic pricing. That's the strategy, employed by industries such as airlines, in which a seller moves prices up and down quickly, charging similar customers different prices for the same product or service.

Retail 8

Retail Price Strategy Airlines 8

Modern Servant Leader

FEBRUARY 17, 2016

The world’s largest online shoe retailer went from 8 million $ to 1 billion $ annual revenue in 7 years. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

The world’s largest online shoe retailer went from 8 million $ to 1 billion $ annual revenue in 7 years. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

OCTOBER 21, 2015

Walmart isn’t the only retailer struggling with selling on the web — most brick and mortar stores are, too. ” With Amazon having such a big head start – claiming a customer base of 244 million in 2014, it’s hard to see how brick-and-mortar retailers can catch up. .”

Airlines 8

Airlines Retail Loyalty Price 8

Harvard Business Review

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 14

Airlines Strategy Business Model Metrics 14

LDRLB

MAY 26, 2014

There’s even a story that Reed Hastings wanted a meeting with the people at Blockbuster to essentially give them the technology, saying let us handle your DVDs by mail and your future streaming business; you focus on the retail store. That’s what happened, remember, in the airline industry. I haven’t found one anywhere near my town.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

MARCH 30, 2017

CEO Eddie Lampert’s alienating management style and lack of retail prowess has prompted a mass exodus of executives and has left the company with few leaders who really care about the brand. Consider Delta Air Lines’s merger with Northwest Airlines. It should start with its internal culture.

Retail 8

Retail Brand Airlines Apparel 8

Harvard Business Review

APRIL 12, 2016

We see positioning in the airline industry. Australia, for instance, has three main domestic airlines: Qantas, Jetstar (Qantas’s no-frills line), and Virgin, which started out as no-frills and has since chased the business-class, high-margin segment. That’s not the story in the clothing industry.

Business Model 8

Business Model Airlines Retail Travel 8

Harvard Business Review

JANUARY 16, 2015

At a reception for JetBlue’s most frequent Mosaic flyers, I had the opportunity to listen to the airline’s top management discuss its ambitions to improve operations and enhance customer experience. As both a technology and retailer innovator — not unlike Amazon! That distinction’s not subtle.

Competitive Advantage 8

Competitive Advantage Airlines Retail Supply Chain 8

Harvard Business Review

FEBRUARY 1, 2011

Arkadi Kuhlmann, founder and CEO of ING Direct USA, has invented a whole new approach to retail banking. So much of our history was born out of battles — fighting for the right to be an airline, fighting off the big guys who wanted to squash us, now fighting off the low-cost airlines trying to emulate us.

Training 17

Training Skills Airlines Health Care 17

Harvard Business Review

JANUARY 3, 2017

Retailers such as ALDI and Walmart have used price to position themselves against traditional competitors in their markets, pinching margins all around. And airlines are gearing up for a price war on trans-Atlantic routes as some low-cost carriers plan service between the U.S. and Europe.

Price 14

Price Retail Discount Tactics 14

Harvard Business Review

OCTOBER 4, 2018

The retail world in particular abounds with catch-phrases, habits, and commonly copied templates: “Say it with a smile.” For example, for a clothing retailer, “white turtleneck” is more concrete than “shirt,” and “sneakers” is more concrete than “shoes.” First, relate.

Analysis 14

Analysis Retail Airlines Reference 14

Harvard Business Review

DECEMBER 21, 2010

Although dampened somewhat by the economic climate and job uncertainty , the five+ weeks from late November through the end of the calendar year represent more than $500 billion in sales — or approximately 40% of the entire year's retail revenue in the U.S. Even automobile companies and airlines seem to have learned this lesson.

Productivity 15

Productivity Products Supply Chain Airlines 15

Harvard Business Review

NOVEMBER 23, 2011

If you're a retailer and you're not generating a non-stop flow of customized, interactive content, the writing's on the wall: Publish or perish. Here are four publishing approaches retailers are trying: The Mass Publisher. Mass publisher retailers create content of broad interest to their customers. Just look around.

Brand 15

Brand Retail Fashion Supply Chain 15

Harvard Business Review

FEBRUARY 8, 2012

Walmart's lighting is unforgiving, but you won't find a better bang for your retail buck. Use airline check-in kiosks for inspiration. Airlines' most demanding customers actually prefer to check in and choose their own seats on efficient touch screens than to deal with an airline employee, however cheerful, at 6:30 in the morning.

Airlines 15

Airlines Call Center Retail Bottom-up 15

Harvard Business Review

JUNE 8, 2015

Eighteen years ago, five airline companies—Lufthansa, Air Canada, United Airlines, Thai Airways and Scandinavian Airlines—formed an alliance with a vision to offer better services to their customers. Even when dealing with any one airline, they could enjoy access to the resources of several airlines.

Airlines 8

Airlines Hotels Operations Open-book 8

Harvard Business Review

JANUARY 19, 2018

American Airlines said it would pay $1,000 to all 127,600 of its people, and Wells Fargo raised its base wage from $13.50 ” To be sure, I don’t expect Wal-Mart, American Airlines, or Wells Fargo to transform themselves into U.S. to $15 per hour. Our focus is on social capital.”

Definition 8

Definition Company Succession Airlines 8

Harvard Business Review

JANUARY 30, 2012

Penney CEO Ron Johnson recently unveiled ambitious plans to transform the 110-year-old department store chain into a 21st century retail powerhouse. Penney the Wolfgang Puck of retail? Fair and Square pricing is reminiscent of the Value Pricing strategy that American Airlines implemented in 1992. a Martha Stewart boutique).

Price 15

Price Strategy Discount Retail 15

Harvard Business Review

SEPTEMBER 27, 2011

So when I give a speech and ask audience members to describe the last time they told their friends to avoid doing business with a company, airlines provide a reliable source of horror stories. It was time to call the airline. airlines, the "legacy carriers" ? I travel a lot, as do many of the executives I talk to.

Travel 15

Travel Airlines Customer Loyalty Power 15

Harvard Business Review

MAY 30, 2014

Southwest Airlines’ decades-long strategy of “short-haul, high-frequency, point-to-point, low-fare service” produced what was not only one of the best-performing airlines in the U.S. For example, deregulation killed off icons in the airline business such as Pan Am and TWA. Or consider U.S.

Company 8

Company Supply Chain Airlines Health Care 8

Harvard Business Review

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

Airlines 8

Airlines Health Care Transportation Operations 8

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well. The team kicked off by conducting in-airport interviews with travelers.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

OCTOBER 26, 2012

Welcome to problem #1 for retailers: The company knows that a potential customer has interacted with it across a lot of touch points but it has no idea that all these interactions are with Jane. Retailers are desperate to unlock this intelligence so they can make more personalized offers. Data you can request from customers.

Retail 12

Retail Loyalty Customer Loyalty ROI 12

Harvard Business Review

DECEMBER 15, 2011

It's a reminder of how managers are often encouraged to help consumers connect with brands by amplifying the sensory qualities of products and retail spaces. Think of Singapore Airlines' signature scent or the Intel jingle, which is one of the most recognizable sounds in the world. Certain firms are using such ideas to good effect.

Merchandising 15

Merchandising Retail Brand Airlines 15

Harvard Business Review

APRIL 4, 2012

Cook did not respond with a detailed review of the products Apple made or the retail environments in which it sold them. This approach to retail and customer service is not just about business strategy, though. It's not what you sell it's what you believe. It's about a set of personal beliefs that define why the bank does what it does.

Banking 19

Banking Airlines Retail Advertising 19

HR Digest

SEPTEMBER 1, 2020

Recent weeks have seen a spate of layoffs being announced by the retail, beverages and the airlines industries totaling nearly 200,000 in number. MGM Resorts International, United Airlines and Coca-Cola are the latest to announce that the furloughed employees have been let go. million, says a MarketWatch report.

Industry 75

Industry Airlines Retail Banking 75

Harvard Business Review

NOVEMBER 27, 2015

Online Retail. Online Retail. Online Retail. Alibaba Group. Technology. Consumer Goods. Arm Holdings. Semiconductors. Technology. Biotech & Pharma. HSBC Holdings. Wells Fargo. Consumer Goods. Biotech & Pharma. Oil & Gas. Travel & Tourism. Burberry Group. Whole Foods Market. InterContinental Hotels Group.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

OCTOBER 2, 2014

For a retailer, it’s extremely useful to know whether a customer will be back or has abandoned you for good. But as the amount of data that retailers are able to collect grows and the predictive models keep improving, the models will inevitably become markedly better at predicting customer behavior than simple rules.

Simon 11

Simon Retail Uncertainty Apparel 11

Harvard Business Review

OCTOBER 16, 2012

If more clinical trials follow suit, the bra — which could retail for $1,000 — could be ready for commercialization in Europe early next year and in the United States in 2014. HEADS UP, AMERICAN AIRLINES. A Concept Airline Eases the Pain of Traveling With Toddlers (Fast Company). of the time.

Airlines 8

Airlines Travel Comparison Survey 8

Harvard Business Review

MARCH 11, 2013

Last month, when I tweeted to American Airlines about a delay, no one tweeted back to me and no one realized that the tweet was also from a long-standing AAdvantage Gold member. More intelligently push content and experiences to their consumers.

Brand 16

Brand Advertising Airlines CRM 16

Harvard Business Review

APRIL 9, 2013

Both Macy''s and American Airlines previously tried to stop discounting in favor of everyday low prices, but quickly had to retreat due to poor customer reception. Just as important, Johnson was trying to significantly change the retailer''s merchandise offerings and hence, its customer base. Failure Leadership transitions Retail'

Merchandising 8

Merchandising Discount Retail Price 8

Harvard Business Review

OCTOBER 2, 2014

For a retailer, it’s extremely useful to know whether a customer will be back or has abandoned you for good. But as the amount of data that retailers are able to collect grows and the predictive models keep improving, the models will inevitably become markedly better at predicting customer behavior than simple rules.

Simon 8

Simon Retail Uncertainty Apparel 8

Strategy Driven

JANUARY 21, 2011

One retail CTO summed it up well at a recent SAS event when he said, “We don’t want to just struggle through and be hanging by our fingertips when the economy recovers. For Southwest Airlines, it was about how they could maintain the current schedule with fewer planes. sas com Magazine can also be accessed online at www.sas.com/sascom.

Real Estate 66

Real Estate Magazine Rogers Long-term 66