Lead Change Blog

MAY 20, 2021

The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. “Be courageous” is one of Southwest Airlines’ Warrior Spirit core values. John Ellis wrote a powerful article entitled “Strategy” that appeared in Fast Company magazine.

Leadership 226

Leadership Airlines Letter Audience 226

Tanveer Naseer

MARCH 18, 2014

In leadership circles, we’re constantly on the lookout for sage advice on what it takes to succeed; of what skills, competencies, and/or strategies leaders should employ and exemplify to succeed in today’s challenging, ever-changing work environment. It’s that successful leaders show up. So what is it? So what is it?

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Succession Leadership Commitment Learning-by-Doing 276

First Friday Book Synopsis

JANUARY 17, 2014

The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs & Boost Profits Zeynep Ton New Harvest/Amazon Publishing and Houghton Mifflin Harcourt (2014) The best strategy to achieve business success?

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TQM Strategy Airlines Retail 75

Chart Your Course

OCTOBER 27, 2014

Entrepreneurs willing to invest the time and effort into satisfying the most valuable component of their business are setting themselves up for long-term success. Rewards programs are by far one of the most effective retention strategies. Anticipatory service is another effective retention strategy. Retention Is Key.

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Quality Succession White Paper Customer Loyalty 182

HR Digest

MAY 3, 2019

The modern economy demands transforming companies endlessly, necessitating profound changes in the workforce and talent strategy. These forces are reshaping the role of HR and putting pressure on the HR Executive to become much more than a game changer and the leader who enables business strategy. Diane Gherson, CHRO, IBM.

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Power Ries Human Resources Airlines 75

Tanveer Naseer

OCTOBER 29, 2013

In fact, if we look at some of today’s successful companies – organizations like Zappos, Southwest Airlines, and The Container Store to name a few – we can see clear evidence that their leaders understand the importance of addressing this core psychological need.

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Succession Maslow Motivation Airlines 261

Women on Business

JANUARY 11, 2011

Related posts: Mentorship and success go hand in hand “A mentor is someone who allows you to see the. Success is a Choice We can achieve what we can conceive and believe. ~. Success Factors Essential to the Advancement of Women in Business It is amazing! Do You Have Success Amnesia? It is amazing, after all the has.

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Press Release Succession Discount PR 160

Great Leadership By Dan

OCTOBER 15, 2015

On the first point, people need look no further than restaurants and airlines. Southwest Airlines is a great example; flight attendants and pilots joke all the time. Contrast this with virtually all other American airlines, whose people sport grim looks and often act irritably with customers. Which airlines perform the best?

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Airlines Human Resources Mayo Politics 120

In the CEO Afterlife

JULY 2, 2013

Airlines, cable providers, telecommunication firms, and credit card companies promise customer service every day. Successful companies don’t stumble upon insight. Branding Leadership Marketing Strategy Advertising Consurmer Packaged Goods Social Media Theodore Levitt Vision' Promising service is easy. Few deliver it.

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Marketing Levitt Telecommunications Brand 257

The Horizons Tracker

SEPTEMBER 22, 2022

The researchers managed to discover three core principles for successfully linking executive pay to climate metrics: Align executive pay with corporate strategy and value creation over the long term. Indeed, a number of high-profile firms, such as BHP and Shell have done so in recent years.

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Metrics Execution Supply Chain Incentives 84

Leading Blog

JULY 25, 2019

Established organizations of a certain size and age, sometimes called “legacy organizations,” are stressed by the entrepreneurial successes. They have money, customers, data, employees, suppliers, partners, and infrastructure -- which put them in a perfect position to transform new ideas into concrete, value-creating, successful offerings.

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Innovation Organization Bottom-up Airlines 221

Lead on Purpose

NOVEMBER 10, 2012

Through education and the learning of new leadership strategies, people can understand what it takes to lead a group. But a strategic leader does all of the above with a core focus on strategy. Businesses without long-term goals, a clear strategy and good communication between departments struggle to thrive.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Leading Blog

JANUARY 14, 2019

Strategy formulation and implementation remain largely disconnected from one another. Consequently, they adopt copycat approaches rather than creating distinctive strategies.”. American Airlines competes against Skype and WebEx, not just Delta and United.”. In a world where we must adapt or die, we need creative solutions.

Creativity 267

Creativity Benchmarking Learning-by-Doing Construction 267

Strategy Driven

JULY 20, 2023

Despite the looming threat of heart failure, he never allowed it to hinder his path to success. Choudhrie’s entrepreneurial spirit also led him to invest heavily in Air Deccan, which eventually became India’s major budget airline within five years.

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Tourism Education Library Airlines 106

HR Digest

DECEMBER 26, 2019

This HR leader's strategy has been to observe the business environment and culture at Tesla and see what enhancements needed to be brought in. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines.

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Mayo Human Resources Airlines Agility 98

Lead Change Blog

FEBRUARY 17, 2016

But we have also reached the outer edges of success through incremental improvements in quality. Strategy guru Gary Hamel wrote in the Harvard Business Review: “Corporations around the world are reaching the limits of incrementalism. Southwest Airlines’ Crazy Recipe for Business and Personal Success, had just been released.

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Six Sigma TQM Airlines Wilde 150

In the CEO Afterlife

APRIL 8, 2012

Even Procter & Gamble, a perennial success and a company I greatly admire, struggles to find nimbleness. I’d suggest hearing aids for the executives of BP, AT&T, Bank of America, American Airlines, and Charter Communications (cable TV provider). Check out the complete list of similarities between big companies and snails.

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Company Bureaucracy Airlines Banking 212

Curious Cat

MAY 30, 2017

This information can lead to new strategies for small companies and new insights for the big companies that presently dominate their industries. What is successful now is dependent on the larger system and the conditions that impact that system. This has happened numerous times for major airlines in the last few years.

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Airlines System Short-term Long-term 65

Great Leadership By Dan

APRIL 6, 2017

They’re on the ground, in the midst of the action, and are best at coming up with their own strategies for how to accomplish those goals.” Former Alaska Airlines CEO John Kelly was a master at knowing when to take charge through one of his conative capabilities – innovating solutions.

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Delegation Airlines Seminar Bottom-up 217

Harvard Business Review

SEPTEMBER 7, 2021

How did CEO Doug Parker successfully merge US Airways and American Airlines?

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Airlines How To CEO Succession 10

Coaching Tip

OCTOBER 28, 2015

And if the organization can't change, there is no long-term success. This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong. Winston Churchill said, "Success is moving from failure to failure with no lack of enthusiasm.". Source: Roadmap to Success.

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Health Care Management Airlines Long-term 70

Strategy Driven

NOVEMBER 7, 2011

Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success by Val and Sarah Gee The secret to business growth is right before your eyes – it’s the creativity and innovation percolating in each one of your employees every minute of every day. for employees of a large government agency.

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Strategy Kotter RASCI Motivation 70

Jesse Lyn Stoner Blog

DECEMBER 31, 2011

This post highlights some unconscious beliefs that can limit your success. 5 Easy Ways To Tell If An Organization Is REALLY Values-Driven What do Zappos, Ben and Jerry’s, and Southwest Airlines have in common? They are all financially successful, values-driven companies. I call the space in-between the “mid-space.”

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Self-aware Airlines Guidelines Learning-by-Doing 147

Strategy Driven

DECEMBER 30, 2019

Decisions have to be made quickly, and sometimes that means making last-second travel plans that don’t coincide with airline schedules. They are looking for signs of success. Travel is a crucial part of any successful business. Greater Flexibility. The corporate world is fast-paced. Great Way to Impress Clients.

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Travel Competitive Advantage Company Airlines 66

Curious Cat

JANUARY 10, 2017

Singapore Airlines can cater to creating a great experience. Southwest Airlines can cater to providing a friendly and inexpensive experience while passing on providing certain amenities. Other airlines market as if they will provide what Singapore Airlines does and provides a miserable experience instead.

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Airlines Class Price System 40

Tanveer Naseer

FEBRUARY 21, 2012

Andrea is the founder of the Business Genome project and has led more than 250 business innovation initiatives with a variety of organizations, including Royal Dutch Shell (Asia-Pacific), Audi, Allstate, Continental Airlines, KPMG, and OnStar.

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Innovation Leadership Airlines Brand 189

First Friday Book Synopsis

JULY 5, 2012

Calculating Success: How the New Workplace Analytics Will Revitalize Your Organization Carl Hoffman, Eric Lesser, and Tim Ringo Harvard Business Review Press (2012) How and why “the connective tissue between vision and execution is workforce analytics” According to Carl Hoffmann, Eric Lesser, and Tim Ringo, “there is more measurable value (..)

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Review Succession Books Execution 75

Harvard Business Review

MAY 27, 2016

Why is the airline industry so terrible? Consider that, in the steel industry, Nucor and Chaparral both pioneered making steel using scrap in an electric arc furnace, and both were successful at gaining market foothold in the low end of the steel industry. Which brings us back to the airline industry.

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Airlines Travel Industry Disruptive Innovation 10

Harvard Business Review

NOVEMBER 17, 2016

Warren Buffett got burned with an airline investment in the 1990s. airlines, taking a 4.16% stake in American Airlines, smaller stakes in United and Delta, and an undisclosed stake in Southwest Airlines. airlines had one thing in common: their largest investors. billion in the four largest U.S.

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Airlines Price Hedge Industry 8

Harvard Business Review

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

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Airlines Strategy Business Model Metrics 14

Sales Wolf Blog

NOVEMBER 1, 2010

Michael Haberman, HR Observations : "Hire Attitude vs. Aptitude": A Lesson From Disney - Southwest Airlines is famously known for having a talent management philosophy of "hire for attitude, train for skill"  Disney - another consistently high performing organization - shares that same philosophy towards employee selection.

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Blog Middle Management Talent Management Human Resources 157

Persuasive Powerhouse

AUGUST 29, 2010

It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves. Please stop by again!

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Servant Leader Greenleaf Leadership Airlines 250

In the CEO Afterlife

AUGUST 5, 2015

Airlines, telecoms, and credit card companies promise customer satisfaction all the time; do they deliver it? Successful companies don’t stumble upon insight. Those who embrace the notion of ‘keep it simple’ and ‘do less, better’ come out on top. Promising service is easy. Inquisitive marketers burrow for it and conceptualize it.

Brand 100

Brand Airlines Bottom-up Marketing 100

In the CEO Afterlife

SEPTEMBER 8, 2015

While some handle their “success” well, others fail to realize the happiness that money and celebrity status is expected to bring. None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. The reason? Too much of something that is deemed “good” often turns out “bad.”

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Power Competitive Advantage Airlines Information 100

Strategy Driven

JANUARY 17, 2014

Business has always concentrated on Return on Investment (ROI) as the primary metric to calculate success. Mark Ingwer PhD is a consumer psychologist and the managing partner of Insight Consulting Group , a global marketing and strategy consultancy specializing in market research and consumer insights. What are you thinking?

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ROE ROI Letter Airlines 50

Harvard Business Review

NOVEMBER 14, 2017

” This and a slew of similar maxims reflect a common view of strategy execution: that it’s distinct from strategy, harder to pull off than defining a strategy, and therefore more critical to success — underpinned by seemingly indisputable virtues such as diligence, discipline, consistency, alignment, and focus.

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Execution Strategy Gantt Chart Film 10

Harvard Business Review

JANUARY 19, 2018

Why is that some companies have great heads of strategy who make an outstanding contribution to their companies while others don’t? To answer this question, we evaluated a sample of 55 different heads of strategy and looked more closely at 11 who were particularly successful and 10 who were at the other end of the spectrum.

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Strategy Chief Financial Officer Short-term Chief Information Officer 8