Harvard Business Review

AUGUST 7, 2018

Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. On many fronts, artificial intelligence-powered smart speakers and apps seem poised to become the world’s virtual travel agents. People can even book flights through voice-enabled Google Search. Adopting AI. Sponsored by SAS.

Travel 9

Travel Industry Hotels Airlines 9

Women on Business

JANUARY 11, 2011

Gretchen Glasscock said: Navigate Your Path to Success: I have always traveled quite a bit for business, and before every trip I would d… [link] [.] Often this meant trying to read Mapquest directions while driving on a highway or in the dark. This post was mentioned on Twitter by Gretchen Glasscock and others. Thanks for the post!

Press Release 160

Press Release Succession Discount PR 160

The Horizons Tracker

NOVEMBER 23, 2020

Earlier this year I wrote about the 5th edition of the Technology at Work report from Oxford University and Citi, which found that over half of the U.S. Companies like Google have already said that their employees will be working from home into the summer of 2021, with other technology companies following suit.

Reis 69

Reis Transportation Real Estate Tourism 69

Leading Blog

AUGUST 8, 2011

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. Instead, he decided to abide by the same corporate travel rules that every other executive in the company abides by. He set this as the measure of success for the company.

Leadership 281

Leadership Simon Cooper Gordon 281

Harvard Business Review

JULY 10, 2013

Less than thirty minutes earlier, I''d looked on the airline''s website to double check the departure time, since I knew that the East Coast was being pounded by late afternoon thunderstorms. Once I passed security, I went up to the gate and stood at the end of a long line of travelers. The confusion began with an ominous text message.

Airlines 8

Airlines Travel Transportation Training 8

Harvard Business Review

NOVEMBER 3, 2015

Although most people equate business travel to a rock ‘n’ roll lifestyle, those who live it on a regular basis tend to have a rather different experience. It also exposes travelers to pathological levels of germs and radiation. As if all this weren’t enough, frequent travel leads to unhealthy lifestyles (e.g.,

Travel 8

Travel Class Airlines Bond 8

Harvard Business Review

SEPTEMBER 26, 2013

But since deregulation in 1978, airlines in the U.S. airlines filed for bankruptcy. Airlines suddenly leveled off. Rather, it was the result of something far more modest: the slicing of airlines’ base offerings into customizable “options and extras.” airlines earned an estimated $12.4 In 2012, the major U.S.

Airlines 8

Airlines Industry Transportation Travel 8

Harvard Business Review

NOVEMBER 10, 2015

James Bond might be the world’s best-known spy, but nowadays even an obscure international business traveler could face similar surveillance threats from a hostile foreign intelligence service or even a business competitor. Business Travel. You and Your Team. Take the stress out of your next trip.

Travel 8

Travel Hotels Business Intelligence Franchising 8

Harvard Business Review

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 14

Airlines Strategy Business Model Metrics 14

Harvard Business Review

JULY 19, 2017

AI is a huge set of technologies, each with a specific, fine-tuned purpose. With the help of machines and advanced optical character recognition (OCR) technology , the USPS can now read and process 98% of all hand-addressed mail and 99.5% By linking this technology with a relatively small and finite data set of U.S.

USP 8

USP Airlines Productivity Products 8

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. Thanks to increased demand for air travel, Rising Sun’s flights were now fuller and more frequent than ever before.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. The team kicked off by conducting in-airport interviews with travelers. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

DECEMBER 7, 2011

More to the point, the spillage weakens what should otherwise be assertive language, as in the following sentence: With this large opportunity and our superior technology, I think you'll see that our company is well-positioned for growth. The words "I think" introduce doubt, even if only subliminally, in the minds of your audience.

Airlines 16

Airlines Audience Travel Technology 16

Strategy Driven

JANUARY 21, 2011

Each issue is packed with thought-provoking content and insight into the business issues that affect all companies competing in today’s technology-driven marketplace with recent contributions by best-selling author and researcher Tom Davenport; social media guru Chris Brogan; and Myron Scholes, world renowned economist and Nobel Prize winner.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Harvard Business Review

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization.

Learning-by-Doing 12

Learning-by-Doing Software Technology Travel 12

Harvard Business Review

JUNE 12, 2018

More commonly, we think of disruptive competition as the rise of a technology or business model that upends the existing order in an industry. Incumbents may also strike deals to cope with disruption, as when today’s automotive companies invest in car-sharing services and autonomous vehicle technology. competitors.

Company 8

Company Supply Chain Cooper Airlines 8

Harvard Business Review

JANUARY 16, 2015

At a reception for JetBlue’s most frequent Mosaic flyers, I had the opportunity to listen to the airline’s top management discuss its ambitions to improve operations and enhance customer experience. As both a technology and retailer innovator — not unlike Amazon! Customers Information & technology Innovation'

Competitive Advantage 8

Competitive Advantage Airlines Retail Supply Chain 8

Harvard Business Review

FEBRUARY 6, 2018

Like air travel, enterprise networks play host to millions of “passengers” each day, in the form of information packets. Because of these challenges, technologies that automate collection, optimization, and integration of threat intelligence play a critical role in helping companies build their cyber no-fly lists.

Company 8

Company Airlines Automotive Tools 8

Harvard Business Review

JUNE 28, 2016

APIs are a technology that allows firms to interact and share information with other firms at an unprecedented scale. Need travel information or services? For example, when IBM unleashed the cognitive technology Watson, it did not try to create all the applications if the technology itself.

Entrepreneur 10

Entrepreneur Airlines Construction Short-term 10

Harvard Business Review

NOVEMBER 27, 2015

Technology. Technology. Technology. Technology. Technology. Technology. Travel & Tourism. Travel & Tourism. Travel & Tourism. Technology. Technology. Technology. Technology. Technology. Travel & Tourism. Technology.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

AUGUST 11, 2011

However many big projects become inflexible, travelling on rails to a fixed destination. Experiment with new business models — When the Great Recession hit, many airlines responded by reducing flight frequencies, introducing new service charges, and generally discovering new ways to irritate hard-pressed passengers.

Innovation 15

Innovation Fixed Costs Airlines Business Model 15

Harvard Business Review

JULY 6, 2012

In other words, what are Citibank, American Airlines, Amazon, UPS, and Volvo doing to create engaging apps that bind the user to the company, build brand equity, and provide high exit barriers for customers (and equally high entry barriers for competitors)? Leaders in this space include American Airlines and American Express.

Stage-Gate 13

Stage-Gate Airlines Brand Loyalty 13

Harvard Business Review

MAY 13, 2013

As I''ve written in my previous two blog posts, our first inclination is usually to play down the potential impact of a new technology. At a minimum, this Apple TV could change education, hospitality, work, and travel. Let''s think about the travel industry. But even great management cannot protect these airlines.

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

CO2

JUNE 29, 2010

Traveling down the path set by the service academies, it may well be that the most effective people in any organization are those who are equally adept playing both leadership and followership roles. It may well be that some Self-Starters lack the equipment, technology, or funding needed to perform well and have simply given up.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

JUNE 22, 2012

You can be the one who figures out that putting the TV in everyone's airplane seatback could make for a great new airline. Here are a few examples where a simple twist on an existing paradigm changed everything — often in complicated technological businesses. And it's not exactly like bicycles were a new technology.

Innovation 15

Innovation Retail Airlines Technology 15

Harvard Business Review

APRIL 27, 2015

The best, like American Airlines, make it feel natural. They have given their social media staff a clear mission and a great deal of autonomy; the account’s managers chat with customers, offer up front to solve problems, and empathize with frustrated travelers. American Airlines again provides a good example.

Company 8

Company Airlines Brand Analysis 8

Harvard Business Review

SEPTEMBER 21, 2011

While the idea of reaching out to consumers via smartphone apps is clearly not new, companies have been stubbornly hesitant to embrace app technologies. Technology. Global travelers don't want to be hampered by license limitations that make content inaccessible. It's the same inertia we saw in the early days of the internet.

Brand 11

Brand B2C Market Segmentation Travel 11

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Ideas come from everywhere!

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

OCTOBER 19, 2012

Enamored by these numbers — and encouraged by a new wave of reforms to retail, airlines, broadcast, and power sectors — executives who previously ignored India are making a dash for it. My boss wants me to travel to Chennai, but I don't speak Tamil and I've never worked in India," they worried. And rightly so.

Marketing 15

Marketing Market Segmentation Retail Travel 15

Harvard Business Review

JULY 13, 2016

Travel Association to more clearly understand the relationship between well-being and taking time off from work. Travel Association and Project: Time Off, presents a high-definition picture of how overwork affects our success rates and well-being. Over the past three years, we have partnered with the U.S.

Stress 8

Stress ROI Short-term Article 8

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. But even as we work through these issues, we continue to collaborate on ways technology can transform healthcare, and our role in that.

Health Care 8

Health Care Innovation Airlines Retail 8

Harvard Business Review

JULY 27, 2017

Repeat usage or transactions completed may be more meaningful metrics than time spent for a productivity app like Dropbox or a travel app like Alaska Airlines. Sponsored by DXC Technology. Insight Center. Crossing the Digital Divide. How the best companies get up to speed. Think about Airbnb.

Strategy 9

Strategy Metrics Forrester Brand 9

Harvard Business Review

DECEMBER 20, 2016

The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. “My guess is that one hundred percent of United’s employees are superconsumers of travel,” he said. Unlocking Energy. It’s not for everyone.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

DECEMBER 27, 2013

Airline JetBlue has embedded this philosophy in its hiring process. Some of them traveled regularly on the bus he drove, and he thought they seemed just as genuine in their free time as they were in the branch. Technological advances have made it much easier for companies to understand customers on an individual basis.

Banking 14

Banking Airlines Compliance Bond 14

Harvard Business Review

JULY 22, 2016

Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. Customers can tweet at JetBlue with questions or problems, and the account helps keep JetBlue front of mind for its followers, even when they’re not traveling. Build it yourself.

Real Estate 8

Real Estate Business Model Incubator Short-term 8

Harvard Business Review

OCTOBER 26, 2012

Traveling cookie" data build a digital footprint of a consumers based on their logins at popular sites (for example, on airline sites or Facebook). The organizational and technology challenges are significant, and we have touched on only a few of them here. validating emails).

Retail 11

Retail Loyalty Customer Loyalty ROI 11

Harvard Business Review

OCTOBER 13, 2014

In fact it was a truly bipartisan coalition that drove the de-regulation of the trucking and airline industries in the 1970s. Berkeley, that found that, “car sharers report reducing their vehicle miles travelled by 44% (addressing travel congestion). Government Technology'

Business Model 10

Business Model Hotels Venture Capitalist Transportation 10