Harvard Business Review

FEBRUARY 9, 2011

It may seem counterintuitive, but smart companies need to routinely rid themselves of less profitable customers, the same way an asset manager or rebalances an investment portfolio or a Major League Baseball general manager trades a declining player. We call these people Cost Center Consumers, and they come in two flavors.

P&L 14

P&L Supply Chain Retail Price 14

Harvard Business Review

FEBRUARY 8, 2018

“It’s already changing organizations, by moving IT from a cost center to something with a place at the table in a lot of different meetings,” said Chris Jackson, head of cloud platforms at Pearson, a global learning company. “It forces our internal teams to think about innovating faster,” said Mr. Jackson.

Management 9

Management Software BPM Technology 9

Harvard Business Review

DECEMBER 18, 2012

The Obama administration issued new standards to double the fuel economy of cars and trucks , and the National Resources Defense Council (an NGO) proposed using the Clean Air Act to reduce emissions from power plants by 25%. On May 26, Germany set a world record when it produced 50% of its electricity needs from solar power alone.

Supply Chain 8

Supply Chain Constraint P&L Energy 8