The Horizons Tracker
AUGUST 17, 2020
This rupture presents facilities staff with a fantastic opportunity to refashion the workplace away from the cost center of old, and towards something altogether more supportive of a productive workforce. Flexible workspaces.
The Horizons Tracker
JULY 15, 2019
A recent report from Deloitte highlighted how customer service has transitioned from the cost center of old, and the most sophisticated companies now aim to create experiences that delight customers and turn them into loyal devotees of the brand. This is possible because humans and AI have fundamentally different skillsets.
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Harvard Business Review
SEPTEMBER 13, 2012
Done right, these have the power to win over skeptics, but all too often they lose momentum or offer additional lightweight technical functionality that is meaningless to business people. CEOs remain reluctant to invite CIOs to the executive table, insisting that IT is a cost center, not the innovation incubator it could be.
Harvard Business Review
OCTOBER 12, 2011
With Kodak balancing on the precipice , a classic case study on the company offers powerful lessons that still resonate 20 years after it was written. But surveys show that more than 25% of firms still think of IT as a cost center, 53% of CIOs' time is focused on cost control, and 54% of companies outsource their IT services.
Harvard Business Review
JANUARY 4, 2018
The ABU was set up as a centralized profit center with ambitious targets and with direct reporting to the chief operations officer; most often, similar units are organized as cost centers with no specific targets. This setup fosters focus on high-yield projects, actionable analytics, and speed of execution. Support from the top.
Harvard Business Review
FEBRUARY 9, 2011
We call these people Cost Center Consumers, and they come in two flavors. Divas: These are high maintenance consumers who drive costs up after purchase. They tie up your call centers, incur costly returns, and generate other costs that occur below the gross margin line, which is harder to see.
Harvard Business Review
FEBRUARY 2, 2016
On the other hand, they are set up as cost centers and service bureaus, mandated to meet the needs of all their constituents as rapidly as possible under the ceiling of their budget. For distinctive capabilities are inherently cross-functional. Permanent cross-functional teams tend to fare better.
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