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Earn Customer Loyalty Without Losing Your Shirt

Harvard Business Review

TD Bank is a loyalty leader among major retail banks in North America. The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers.

article thumbnail

Earn Customer Loyalty Without Losing Your Shirt

Harvard Business Review

TD Bank is a loyalty leader among major retail banks in North America. The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers.

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What is HR Analytics?

HR Digest

By leveraging predictive analytics, organizations can forecast employee attrition, determine training needs, and predict future talent demands. HR analytics enables organizations to align their workforce with business objectives, minimize recruitment costs, and optimize resource allocation.

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