Case Study: Can an Airline Cut “Turn Times” Without Adding Staff?
Harvard Business Review
JANUARY 27, 2016
Attrition rates had indeed spiked in the past year, along with turn times. ” Ken turned to his CFO, expecting a reaction, and got one: “Respectfully, Mari-san, I would be extremely uncomfortable putting a request of that size to management. ” “I was done with the bathrooms in eight. People could go faster.
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