Harvard Business Review

MARCH 4, 2011

How do they adopt an intelligent-store strategy that incorporates associates, shoppers, changing technology, new consumer behaviors, and the store itself? Our shopper in aisle three would need the store's Wi-Fi network and IT ecosystem to support the technology on his or her mobile device. But many retailers seem a bit overwhelmed.

Retail 15

Retail Attrition CIO CFO 15

Harvard Business Review

FEBRUARY 12, 2015

I’m in the middle of this enterprise-to-consumer shift at Blackboard , where we’ve had extraordinary success in the education-technology space by selling features to administrators or CIOs. Our society is realizing that technological advancement is strange, and we need to humanize it to make it familiar.

Software 8

Software Supply Chain B2C Education 8

Harvard Business Review

MAY 8, 2015

They knew that technology (and the staff to support it) was the company’s bread and butter. The idea of asking his CIO to leave under these circumstances was untenable. ” “We’re getting there,” the CIO answered, staring into his coffee. At Target, the CIO and then the CEO resigned.

Case Study 8

Case Study Crisis IPO CIO 8