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The Boomers are Leaving! – How to Create and Implement a Knowledge.

Strategy Driven

An example of a goal for a mentoring program could be that mentees will be more confident and knowledgeable when interacting with clients. An example of an objective for your mentoring program could be that after the first three months, a mentee will be able to complete a critical task in half as much time as they did before being mentored.

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Why Companies Are Advertising Their Master Brand

Harvard Business Review

Instead of promoting, for example, Hershey’s Syrup, chocolate bars, and Hershey’s kisses separately, the company is running an advertising campaign that unites all Hershey branded treats in a single commercial, emphasizing the corporate brand name over individual product lines. Brand equity. Competitive strength.

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Law Firms’ Grueling Hours Are Turning Defectors into Competitors

Harvard Business Review

In this latest flurry of debate about working long hours , some have intimated that overwork is inevitable in highly competitive industries such as law, finance, and high tech. We’ve all heard by now that productivity decreases with overwork, while attrition and health care costs increase. But that’s just not true.

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Before You Link Pay to Customer Feedback: Five Essentials

Harvard Business Review

Your CFO and finance team can take a leadership role here. For instance, you can calculate the value of turning a detractor into a promoter, or use differences in attrition rates to assess the expected lifetime values of different customer groups. One direct marketer learned this the hard way. Organized learning.