HR Digest

NOVEMBER 20, 2023

Among reports of increasing job dissatisfaction and high employee attrition rates, many companies are caught wondering how to recruit top talent and retain top talent as well. Reputation Building If you’re wondering how to recruit top talent, you might want to take a serious look at what the top talent on the market thinks about you.

How To 110

How To Diversity Reputation Policies 110

Tanveer Naseer

FEBRUARY 28, 2011

In most cases, when we talk about an organization’s brand, it’s often looked at through some marketing lens. Consider for example this brand statement by the UK fruit and vegetable drink company “Innocent Drinks” which Coca-Cola recently purchased a minority share in -.

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Company Brand Attrition Open-book 263

HR Digest

OCTOBER 24, 2023

But this is not the only reason why companies have started encouraging a work-life balance: Retention and Attrition Deloitte found that 42 percent of their respondents admitted to quitting because of burnout. Some work-life balance example questions include: Am I able to log off from work on time more often than not?

Tips 119

Tips Learning-by-Doing Stress Long-term 119

Harvard Business Review

JULY 11, 2016

When a majority of salespeople miss a goal, it can be due to an unforeseen event, such as a market downturn. This can happen in any of the following ways: The aspirations of company leaders are running ahead of market realities. As an example, the VP of sales adds 5% to an already stretched company sales goal. Use diagnostics.

Goal 8

Goal Attrition Benchmarking Team 8

Strategy Driven

NOVEMBER 17, 2010

An example of a goal for a mentoring program could be that mentees will be more confident and knowledgeable when interacting with clients. An example of an objective for your mentoring program could be that after the first three months, a mentee will be able to complete a critical task in half as much time as they did before being mentored.

How To 62

How To Tacit Knowledge Mentor Intellectual Capital 62

Harvard Business Review

MAY 16, 2018

For example, McDonald’s has an online FAQ about how the company’s food products are made, while Southwest’s Transfarency initiative aims to give customers a clearer picture of the total fare they will pay, with no unexpected fees. a record low, creates the perfect storm for employee attrition. Juj Winn/Getty Images.

Reputation 10

Reputation Brand Attrition How To 10

Harvard Business Review

MARCH 24, 2017

One of the costs of a weak or negative culture is voluntary attrition, or employees choosing leave. By investing in culture early on, one would expect that voluntary attrition would be lower, and our research corroborates that. For example, if a CRO or CTO leaves a young company, it can cripple the organization.

Morale 10

Morale Attrition Early Adopters Benchmarking 10

Harvard Business Review

OCTOBER 3, 2016

In July, for example, voluntary turnover reached a level not seen since the pre-recession days of 2007, according to the Bureau of Labor Statistics. Be on the lookout for candidates with crossover skills, which could be as simple as considering someone on your company’s public relations team for a content marketing role.

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Company Attrition Loyalty Career 10

Harvard Business Review

AUGUST 29, 2016

Measuring Marketing Insights. Our analysis shows that customers who engage in an omnichannel experience, for example, are much more emotionally connected and therefore consistently more profitable. Insight Center. Sponsored by Google Analytics 360 Suite. Turning data into action.

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Retail Apparel Motivation Attrition 12

Harvard Business Review

OCTOBER 23, 2014

Let’s look at the Americas Field Marketing organization for Cisco Systems, as an example of this three-step process. They had organized tradeshows, delivered direct marketing, generated leads, and provided useful customer insights – the basics of a successful marketing organization.

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Team Short-term Attrition Marketing 8

Harvard Business Review

NOVEMBER 23, 2018

On average, roughly four times as many winners – defined in this case as those companies that grew absolute revenue at a significant rate and gained market share within their industry over the previous two years – as losers have digital tools embedded into their core commercial capabilities. Zero-base sales capacity.

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Team Price B2B Tools 9

Harvard Business Review

MAY 31, 2018

demographic — more highly educated, for example, and with higher median incomes than any other racial group. As one example, Goldman Sachs reported that 27% of its U.S. This example provides the key steps that corporations can take to address the Asian glass ceiling. of the U.S. population.

Management 8

Management Diversity Attrition Leadership Pipeline 8

Harvard Business Review

MARCH 6, 2017

While it’s tempting to dismiss turnover as a fact of life in today’s fast-moving job market, new research shows otherwise. Some were employees who moved into a new role but stayed at the same employer — for example, a junior accountant who switched into a job as accounting manager.

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Career Attrition Video Long-term 13

Harvard Business Review

DECEMBER 4, 2018

Picture, for example, a Muslim who prays in his car because he doesn’t want to advertise his religion, a mother who doesn’t put up pictures of her children so that coworkers won’t question her commitment to the job, or a gay executive who is unsure whether he can bring his partner to company functions.

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Diversity Focus Group Survey Attrition 8

Harvard Business Review

MARCH 15, 2017

More companies and nonprofits are turning to external experts, on a project or temporary basis, to tap into unique skill sets and experience that they otherwise might not be able to access, afford, or locate in their market. ow performance is managed, for example, the frequency of performance reviews and the important factors in that review.

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Cooper Attrition Project Organization 8

Harvard Business Review

DECEMBER 2, 2013

Consider, for example, the bathtub. In addition, attrition in the early-career professional ranks was significantly higher than that for longer-service employees. The strategic value of this data relates to the company’s positioning: Does it want to lead the market by offering better wages, or does it want to match the market?

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Company Human Resources Human Capital Engineering 8

Harvard Business Review

OCTOBER 13, 2015

Project success is more often defined in terms of business metrics: how much did I decrease customer attrition? How much did we increase marketing effectiveness? For example, any analysis is only as good as its assumptions. You and Your Team. Understanding Analytics. Get over your fear of data.

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Metrics How To Attrition Incubator 8

Harvard Business Review

NOVEMBER 18, 2013

For example, one sales office had the lowest score in the engagement survey for all of North America. The dramatic improvement in engagement surprised everyone, and it showed up in a significant reduction in attrition (people leaving the company), from 12 percent to 6 percent. Unfortunately, the reverse correlation is just as strong.).

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Survey Attrition Bottom-up Teamwork 8

Harvard Business Review

MARCH 26, 2015

CTO Darlene Solomon gives two examples of solutions at Agilent, “Key to making this happen is an investment in telepresence across all R&D sites and very standardized product development life cycle process.” Research & development Emerging markets East and Southeast Asia'

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Offshoring CTO Company Engineering 8

Harvard Business Review

NOVEMBER 17, 2016

For example, an analysis by Jonathan Hall at Uber and Princeton economist Alan Krueger found that 51% of Uber drivers work 1-15 hours per week, and 30% work 16-34 hours per week—while 12% work 35-49 hours per week, and 7% work more than 50 hours per week. In the U.S., But research has found that most of these drivers work part-time.

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Motivation Survey Incentives Attrition 8

Harvard Business Review

JANUARY 9, 2014

Take, for example, a large media company we work with that invested in an internal social-networking platform for the commercial organization. Record growth and profitability, increased rep engagement, and near-zero attrition. The goal was to help sales reps exchange information about complex accounts. million in incremental revenue.

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Team Metrics Compliance Attrition 9

Harvard Business Review

SEPTEMBER 22, 2011

For instance, you can calculate the value of turning a detractor into a promoter, or use differences in attrition rates to assess the expected lifetime values of different customer groups. On the macro level, you can estimate the value of achieving customer loyalty leadership in terms of market share gains or revenue growth.

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Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

OCTOBER 18, 2012

Customer attrition. If predictive analytics drawing on big data could accurately point to who in particular was about to jump ship, direct marketing dollars could be efficiently deployed to intervene, perhaps by offering those wavering customers new benefits or discounts. But still, it is 92% wrong.

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Wireless Film Advertising Attrition 8

HR Digest

JUNE 24, 2023

HR analytics enables organizations to attract and retain top talent, optimize resource allocation, and adapt to changing market dynamics. By leveraging predictive analytics, organizations can forecast employee attrition, determine training needs, and predict future talent demands.

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Metrics Trends Compliance Analysis 98

Harvard Business Review

JUNE 19, 2018

For example, women do not achieve promotions or advancement to leadership positions at the same rate as their male peers. For example, studies have demonstrated that women are less likely to be hired and/or promoted because of their gender. Reasons for gender disparities in the C-suite of medicine are manifold. Paid catastrophic leave.

Policies 10

Policies Leadership Mentor Career 10

Harvard Business Review

FEBRUARY 12, 2015

For example, Blackboard used animated visuals (a few of which are pictured below) to help rally people around an alternative vision of the future without worrying about requirements or legacy product issues. This is a product ethos built around emotional impact and attachment. Ground the design in emotional research.

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Software Supply Chain B2C Education 8

Harvard Business Review

DECEMBER 25, 2013

In a customer service center, for example, you would create scripts for every possible interaction. That kind of viral marketing would be invaluable in setting American Express apart from rivals and would power the company’s growth and profits. Employee attrition was cut in half. The company began to win the J.D.

Call Center 8

Call Center Attrition Cost Center Learning-by-Doing 8

Harvard Business Review

JANUARY 31, 2017

What are their attrition patterns? It didn’t find attrition immediately after maternity leave, but there was a previously unseen pattern of departures 12–18 months afterward. Become a market maker. Set a visible example. They may not be glamorous, but they’re practical, actionable, and get results.

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Organization Attrition Performance Review Human Resources 8

Harvard Business Review

MAY 3, 2016

Once hooked, marketers protect those investments by attempting to keep patrons happy, engaged, and most of all, loyal. Reducing customer attrition, or “churn” in marketing parlance, often involves offering incentives such as discounts to individuals identified as likely to defect. The First Cut.

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Education Execution Wireless Content 8

Harvard Business Review

AUGUST 10, 2018

SAP, for example, has data on a variety of transactional domains, from customer orders to vacation balances. Neustar’s MarketShare software makes it possible for customers to measure the effects of their marketing programs and compare them to other firms.

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Benchmarking Software B2B GAAP 8

Harvard Business Review

AUGUST 25, 2015

We’ve all heard by now that productivity decreases with overwork, while attrition and health care costs increase. Big Law’s commanding market lead in specific practices areas is also being challenged by boutique firms. But that’s just not true. Burton Law LLC.) .

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Real Estate Attrition Entrepreneur Business Model 8

Harvard Business Review

OCTOBER 25, 2017

Selling products limits the revenues you can make from clients: Unless you are innovating and continually updating your product offering, customer attrition tends to be high, and incentivizing repurchases can be hard. For example, Philips sells high-tech medical devices. Branding and marketing. Sales force.

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Project Productivity Products Health Care 8

Harvard Business Review

AUGUST 14, 2012

For example, customer data and analysis can help you to acquire new customers, or help keep old ones. Social networks-based offer and attrition models. Attrition modeling (and taking the necessary actions to avoid it). Marketing mix portfolio modeling. Online sentiment analysis for social media.

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Objective Attrition Workshop Retail 11

Harvard Business Review

JUNE 1, 2015

The most recent example is AOL, recently acquired by Verizon — but this merger won’t be the last. Facebook tried to ignore Wall Street pressure in 2012 upon its IPO, but quickly decided to shift course after experiencing attrition. Today, telco market leaders like Verizon and Sprint are in a similar position.

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IPO Company Maturity Short-term 8

Harvard Business Review

MARCH 28, 2016

Instead of promoting, for example, Hershey’s Syrup, chocolate bars, and Hershey’s kisses separately, the company is running an advertising campaign that unites all Hershey branded treats in a single commercial, emphasizing the corporate brand name over individual product lines. Brand equity.

Advertising 8

Advertising Brand Company Attrition 8

Harvard Business Review

OCTOBER 16, 2018

And today I’m talking with Michael Gretczko, Principal, National Offering Leader, Human Capital as a Service at Deloitte Consulting, LLP, and with Jody Kohner, Senior Vice President of Employee Marketing and Engagement at Salesforce. And let me just give you an example of how we do that. We measure attrition numbers and patterns.

Technology 9

Technology Consultative Content Human Capital 9

Harvard Business Review

DECEMBER 11, 2018

This coalition of market-oriented economies would make three fundamental demands. It is a deceptively simple example of what the Harvard-trained economist Mancur Olson popularized as the collective-action problem. doesn’t have the stomach to put up a big enough fight on its own to fully play out a war of attrition.

Policies 8

Policies Incentives Attrition Long-term 8