Skip Prichard

JUNE 28, 2019

Without disclosing the source, take this question as an example: “What must we all start working on now and over the next 18 months to realize year-over-year double-digit growth by 2021 without jeopardizing profitability or employee satisfaction?”. Don’t treat your stated strategy as a given if it’s not. ” -Komlos, Benjamin.

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Sull How To Insourcing Sharpe 70

Harvard Business Review

AUGUST 14, 2012

For example, customer data and analysis can help you to acquire new customers, or help keep old ones. I divided the possibilities into two categories — those that are pretty aggressive on the technology front, and those that are more aggressive on the business front: Technologically-Aggressive Customer Intelligence Applications.

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Objective Attrition Workshop Retail 12

Strategy Driven

NOVEMBER 17, 2010

An example of a goal for a mentoring program could be that mentees will be more confident and knowledgeable when interacting with clients. An example of an objective for your mentoring program could be that after the first three months, a mentee will be able to complete a critical task in half as much time as they did before being mentored.

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How To Tacit Knowledge Mentor Intellectual Capital 62

Harvard Business Review

OCTOBER 23, 2017

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Good or Bad Attrition?

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Harvard Business Review

AUGUST 19, 2015

JetBlue, for example, has five core values – safety, caring, integrity, passion, and fun – so its Lift peer-review program encourages its 16,000 crewmembers to recognize each other for achievement in those areas. Embrace new technology. Today’s workforce is multi-generational and global.

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Peer Review Review System Attrition 8

Harvard Business Review

OCTOBER 23, 2014

Let’s look at the Americas Field Marketing organization for Cisco Systems, as an example of this three-step process. During this time, however, Cisco’s customers were beginning to purchase and use technology in new ways. For example, one project was to consolidate similar types of marketing support across several sales groups.

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Team Short-term Attrition Marketing 8

HR Digest

JANUARY 24, 2020

Should it be on reducing attrition for people of color? Emerging technology and new tools have the ability to gather and analyze data that can provide organizations with real insights into their D&I efforts. Embracing technology doesn’t mean doing away with the human touch. But they didn’t know where to focus their efforts.

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Diversity Benchmarking Analysis Attrition 128

Harvard Business Review

MAY 11, 2018

For example, if I saw someone exemplifying the value of “teamwork,” what would she be doing? And then we wonder why we have an attrition problem. Given your organizational values, which behaviors consistently get rewarded? Which behaviors lead to promotion? What would she not be doing?

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Teamwork Consensus Attrition System 15

Harvard Business Review

JULY 28, 2014

The department chair had worked hard to hire a cohort of five young faculty members that could help shore up a department that had suffered from attrition. Technology has now made his advice relevant to virtually every person beginning a career. I began my career at Louisiana State University in August of 1989. As newly minted Ph.D.s,

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Attrition Career Reputation Advice 9

Harvard Business Review

APRIL 29, 2011

In Canada, for example, employers are required to pay for at least eight hours of work if an employee reports for a scheduled shift. Annual attrition over 80% is commonplace in just-in-time jobs, with attrition rates as high as 500%. In addition, key aspects of just-in-time scheduling are illegal in other countries.

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Absenteeism Attrition Letter Cost 13

Harvard Business Review

JANUARY 9, 2014

Take, for example, a large media company we work with that invested in an internal social-networking platform for the commercial organization. The key difference is the degree to which reps have taken advantage of new technology (largely built into their CRM system) to share and learn from one another. The results?

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Team Metrics Compliance Attrition 9

Harvard Business Review

NOVEMBER 23, 2018

As a result, the company increased its new customer acquisition threefold over the prior year and reduced its customer attrition by a healthy margin. For example, an IT services company uses DiscoverOrg to mine organizational data that might indicate intent to purchase, such as job postings for a vice president of network.

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Team Price B2B Tools 10

Harvard Business Review

FEBRUARY 12, 2015

I’m in the middle of this enterprise-to-consumer shift at Blackboard , where we’ve had extraordinary success in the education-technology space by selling features to administrators or CIOs. Our society is realizing that technological advancement is strange, and we need to humanize it to make it familiar.

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Harvard Business Review

OCTOBER 13, 2015

Project success is more often defined in terms of business metrics: how much did I decrease customer attrition? For example, any analysis is only as good as its assumptions. Does the candidate’s presentation jump directly into a litany of complex diagrams, or does it first illustrate points using a simple example?

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Metrics Attrition How To Incubator 8

Harvard Business Review

NOVEMBER 17, 2016

For example, an analysis by Jonathan Hall at Uber and Princeton economist Alan Krueger found that 51% of Uber drivers work 1-15 hours per week, and 30% work 16-34 hours per week—while 12% work 35-49 hours per week, and 7% work more than 50 hours per week. In the U.S., But research has found that most of these drivers work part-time.

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Motivation Survey Incentives Attrition 8

Harvard Business Review

MAY 28, 2015

The wartime challenge demanded better collaboration, greater situational awareness and more strategic application of cutting edge technology for the war-fighter. Before we redid the course, SEAL sniper school had an average attrition rate of about 30 percent. Lead by Example. The post-9/11 environment demanded it.

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Training Education Incentives Leadership 8

Harvard Business Review

OCTOBER 29, 2013

We hear a lot about technology and globalization these days, especially how they are hollowing out the American middle class. But there has been an immense positive impact from the globalization of entrepreneurship, making Silicon Valley’s formula of technology-based start-ups an international instrument for economic development.

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Venture Funding Entrepreneur Attrition Engineering 8

HR Digest

JUNE 24, 2023

By leveraging predictive analytics, organizations can forecast employee attrition, determine training needs, and predict future talent demands. By leveraging technology and analytics tools, HR professionals can gain real-time visibility into HR metrics, identify areas for improvement, and optimize HR processes.

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Harvard Business Review

OCTOBER 23, 2017

Along these lines, California startup LEDR Technologies is pioneering techniques to predict team performance. One client of Change Logic’s has built a dashboard for identifying recruitment and attrition in must-win talent populations.

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Company Management Metrics Tools 8

Harvard Business Review

JUNE 1, 2015

The most recent example is AOL, recently acquired by Verizon — but this merger won’t be the last. Facebook tried to ignore Wall Street pressure in 2012 upon its IPO, but quickly decided to shift course after experiencing attrition. So why is this happening, and what happens next?

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IPO Company Maturity Short-term 8

Harvard Business Review

OCTOBER 18, 2012

Customer attrition. Let's say, for example, that a wireless provider has a churn rate of 2% per month. Google, for example, can be considered one of the first successes of big data; the fact of its growth suggests how much value can be produced.

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Harvard Business Review

OCTOBER 16, 2018

We’re focusing today on how new challenges and new technologies are changing human capital management, and how to ensure that this key resource becomes a sustained competitive advantage for your company. And let me just give you an example of how we do that. Michael and Jody, thanks so much for joining us today.

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Technology Consultative Content Human Capital 9

Harvard Business Review

NOVEMBER 5, 2018

To be sure, as we’ve seen with the adoption of electronic health records (EHR), the health care industry has a track record of dragging its feet when it comes to adopting new technologies — and for failing to maximize efficiency gains from new technologies.

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Health Care Insurance Efficiency Document 9

Harvard Business Review

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. SAP, for example, has data on a variety of transactional domains, from customer orders to vacation balances.

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Benchmarking Software B2B GAAP 8

Harvard Business Review

OCTOBER 25, 2017

Selling products limits the revenues you can make from clients: Unless you are innovating and continually updating your product offering, customer attrition tends to be high, and incentivizing repurchases can be hard. It even applies its smart sensor technology to teeth brushing. For example, Philips sells high-tech medical devices.

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Project Productivity Products Health Care 8

Harvard Business Review

AUGUST 24, 2018

“You know, I believe that technology is the great leveler. Technology permits anybody to play. And in some ways, I think technology — it’s not only a great tool for democratization, but it’s a great tool for eliminating prejudice.” pm images/Getty Images.

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Incubator Company Technology Attrition 8

Harvard Business Review

JANUARY 12, 2017

And as I and others have argued, new automation technologies are going to have similar impacts on non-manufacturing workers. Greg Hayes, the CEO of Carrier’s parent firm United Technologies, admitted that automation would eventually win out in the highly visible negotiation between Trump and Carrier over jobs at an Indiana plant.

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Harvard Business Review

DECEMBER 11, 2018

He claims he wants to tackle the big systemic concerns involving theft of American intellectual property, the forced transfer of technology from American firms, and the state-driven nature of the Chinese economy. It is a deceptively simple example of what the Harvard-trained economist Mancur Olson popularized as the collective-action problem.

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Policies Incentives Attrition Long-term 8