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Master your Metrics

Lead Change Blog

Customer attrition, decline in repeat customers, fewer new customers, decreasing average sales, and margin deterioration are lagging indicators of diminishing relevance. Changes in employee engagement or satisfaction survey responses. Customer attrition, declining repeat customers. Leading Indicators. Lagging Indicators.

Metrics 241
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Building Trust Through Behavioral Integrity

Great Leadership By Dan

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. According to Deloitte’s 2010 Ethics & Workplace Survey, one-third of employed Americans planned to look for a new job when the economy stabilized.

Simon 260
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How Artificial Intelligence is Revolutionizing HR

HR Digest

Artificial intelligence (AI) is rapidly revolutionizing the field of human resources (HR), bringing about significant changes in the way businesses operate. For instance, AI can analyze employee engagement surveys, identify areas of concern, and propose actionable improvements to enhance employee satisfaction.

Attrition 105
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“I Quit”: Why Employees Quit and How to Retain Them

HR Digest

A high attrition rate is a costly challenge for any business. According to a Hays survey, 43% of respondents claim corporate culture was the main reason for their decision to leave that job behind. A Randstad survey notes that 58% of workers said their companies didn’t (during pre-pandemic times!) It’s human nature to grow.

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How Should Leaders Address Challenge Of Low Performers?

Tanveer Naseer

However, according to data from the Eagle Hill National Attrition Survey , low performers can have significantly negative effects on an organization. Below are a few excerpts from the survey respondents: 68% say low performers lower overall workplace morale. an operational strategy consultancy in the San Francisco Bay Area.

Charan 229
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Leadership and Work Teams

Great Leadership By Dan

For two years (2016 and 2017) Deloitte’s Global Human Capital trends survey has positioned organizational redesign as the number one concern for businesses. Simon operates from London with a Dublin-based support office. Guest post from Simon Mac Rory: If you work in an organization today as a leader you will lead a team.

Team 283
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Are Summer Vacations Becoming A Thing Of The Past?

Tanveer Naseer

This same survey found that 39% of employees expressed reservations about asking their boss about taking time off work for a vacation. Based on the results of Expedia’s 2011 Vacation Deprivation Survey, CNN/Money calculated that the amount of vacation time that goes unused by US employees is worth over $34 billion in benefits.

Survey 206