Harvard Business Review

MAY 8, 2013

Over the past 20 years, no group has endured greater pain and humiliation within organizations than mid-level managers (MLMs — managers from two levels below the CEO down to the line managers). These MLMs were alienated and felt senior executives had used them as tactical tools.

Middle Management 9

Middle Management Management Automotive Pharmaceuticals 9

Harvard Business Review

JUNE 30, 2017

The uncertain nature of trade policy has left many leadership teams reluctant to act. Leadership teams can limit the negative consequences of a possible NAFTA withdrawal and currency moves by adopting an approach that anticipates several future scenarios. At the same time, exports and other foreign sales would be made tax free.

Supply Chain 9

Supply Chain Hedge Automotive Uncertainty 9

Harvard Business Review

AUGUST 28, 2017

Without support from leadership, your AI transformation might not succeed. Successful AI adopters have strong executive leadership support for the new technology. Machine learning is a powerful tool, but it’s not right for everything. Take a portfolio approach to accelerate your AI journey.

Survey 11

Survey Execution First-mover Advantage Technology 11

Harvard Business Review

MAY 19, 2011

To overcome these problems, many companies are now using or experimenting with "idea management" software applications. In part 2, employees rated the best-of-the-best ideas and senior management committed to implement the top 35. Power ranks Ford the highest in initial quality among non-luxury automotive brands.

Process 15

Process Press Release Automotive Globalization 15

Harvard Business Review

FEBRUARY 12, 2016

In North America alone, GM staffs 26 full-time social media customer care advisers — not including marketing and communications personnel — covering more than 150 owned social channels from GM, Chevrolet, Buick, GMC, and Cadillac and approximately 85 earned sites such as automotive enthusiast forums. Keep it simple.

Media 8

Media Automotive Globalization Active Listening 8

Harvard Business Review

APRIL 6, 2017

How should smart management teams maximize the economic value of smarter systems? Using Waze to drive through cross-town traffic troubled by construction is one example; using an augmented-reality tool to diagnose and repair a mobile device or HVAC system would be another. – help clarify communications, aspirations and risk.

Company 10

Company Software Budgeting Consultative 10

Harvard Business Review

NOVEMBER 23, 2016

But companies will only be able to realize productivity gains from these new operating models if they skillfully manage the soft side of their automation transformation—the people in what will be a vastly different organization. To that end, managers should develop a list of 10 to 15 processes that bots can quickly improve.

Early Adopters 8

Early Adopters Short-term Long-term Compliance 8

Harvard Business Review

SEPTEMBER 20, 2016

In the early 1990s Sears sought to restore its reputation with $46 million in coupons because some employees of its automotive repair division (who were paid a commission on sales of parts and services) had allegedly enticed customers into authorizing and paying for needless repairs. Things escalate and spread from there.

Incentives 8

Incentives Banking Ethics Insurance 8

Harvard Business Review

OCTOBER 28, 2014

Why shop there for tools or appliances rather than at Home Depot, Harbor Freight Tools, Kam Appliances, or some other big-box, discount, or specialty store? Competition Leadership Retail' But from the average consumer’s point of view, it can be hard to see Sears’ competitive advantage right now.

Retail 9

Retail Quinn Real Estate Apparel 9

Harvard Business Review

AUGUST 15, 2016

The linked system allowed for more insight into customers, and managers could use the information to coach employees, to assess whether they had the right tools and resources, and to identify people with innovative ideas and leadership potential. automotive, financial services, retail, telecomm, and hospitality sectors.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

SEPTEMBER 11, 2017

Set up a simple workflow to manage customer requests. Stay focused on using customer support as a learning tool to make your product better, and listen carefully–especially to your most vocal, demanding customers. This won’t be a “Chief Customer Officer” or a “Customer Success Manager.”

Metrics 13

Metrics Engineering Efficiency Learning-by-Doing 13

Harvard Business Review

OCTOBER 4, 2011

Apple under the leadership of Steve Jobs offers a metaphor for the future role of the CEO as a co-creative engagement orchestrator. billion in retail managed resources, of which €8.43 Access to knowledge, expertise, skills, and tools is key to creative engagement. It closed out the 2010 fiscal year with €11.97

CEO 10

CEO Creativity Automotive Participative 10

Harvard Business Review

FEBRUARY 27, 2017

Toward a New Leadership Agenda. We already see companies localizing time-sensitive and highly customizable forms of production to move closer to customer demand, particularly in the fast apparel (Adidas, Zara) and automotive (Tesla) industries, thus turning global supply chains into two-way streets. Essential background.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Harvard Business Review

JULY 1, 2015

Many managers think of digitization 1.0 New tools and strategies. At the same time, Google and Apple have announced their intent to be drivers of digital transformation in the automotive sector. As the automotive sector digitizes with electric drivetrains (e.g., Digitization 2.0 Insight Center. Growing Digital Business.

Productivity 8

Productivity Products Automotive Software 8

Harvard Business Review

APRIL 20, 2016

You’re competing against platforms like Uber in transportation, Google in automotive, Airbnb in hospitality, LinkedIn in recruiting, Netflix in television, and the list goes on. Pratt & Whitney has partnered with IBM to enhance its engine management offering. Build an adaptive organization with the right leadership structure.

Software 8

Software Company Airlines Business Model 8

Coaching Tip

SEPTEMBER 20, 2011

Most are ordinary people with new tools to force you to listen to what they care about and to demand respect. I don't think it's crazy to ask if your CEO is the next Mubarak," says Gary Hamel, one of business' most eminent theoreticians of management. A Brewing Situation for Grassroots Leadership through Social Power.

Power 102

Power Norton Hamel Leadership 102