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10 Lessons That All New Business Owners Must Heed In The Modern Era

Strategy Driven

In reality, though, if you choose a company idea for the wrong reasons, it will show. Besides, there is no greater reward than knowing than building a company that fills you with pride. #2. A strong team of employees won’t only lead the company to increased productivity. You Can’t Go It Alone. Not Everyone Will Be Interested.

Brand 119
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Most Marketers Flop at Real-Time Customer Interactions

Harvard Business Review

Many companies have even managed to break down silos to the extent that customer data is now under the purview of the marketing department, which I prefer to call—and which should be called—the customer department. B2B companies have been doing it for years. The best B2B firms are very responsive to customers.

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The Rise of the Chief Customer Officer

Harvard Business Review

The customer's voice has a new champion sitting at the highest levels of power in companies. The role exists in B2B and B2C firms as diverse as Allstate, Dunkin' Brands, USAA, Philips Electronics, FedEx, the Cleveland Clinic, and SAP. Who are these new customer experience executives — and why do companies appoint them?

B2C 14
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It’s 10 AM. Do You Know What Your Sales Reps Are Doing?

Harvard Business Review

See More Videos > See More Videos > We have worked with several companies in B2B industries to use Microsoft Workplace Analytics as part of a broader effort to improve sales effectiveness. Consider the case of a company selling basic supplies to businesses. Related Video. The 8 Types of Salespeople.

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Entrepreneurs' Biggest Sales Mistakes

Harvard Business Review

When an entrepreneur decides to start a business, there are typically several important tasks at the top of his or her To-Do list, such as writing a business plan, choosing a name, and obtaining financing. Too often, there's a task that's far down this list of priorities that deserves to be much higher: Making the company's first sale.

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Entrepreneurs' Biggest Sales Mistakes

Harvard Business Review

When an entrepreneur decides to start a business, there are typically several important tasks at the top of his or her To-Do list, such as writing a business plan, choosing a name, and obtaining financing. Too often, there's a task that's far down this list of priorities that deserves to be much higher: Making the company's first sale.

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More Universities Need to Teach Sales

Harvard Business Review

Compared to professions like engineering or business disciplines like Finance or Operations, the concept of a dedicated salesperson is relatively recent. ” As Walter Friedman documents in Birth of a Salesman , sales wasn’t seen as a function that required specialized training or education until well into the 20 th century.