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Why companies win by building relationships

Lead on Purpose

For too many companies, business-to-business (B2B) customer engagement is dismally low. B2B companies are more likely to be successful and secure in their customer relationships if they help their customers succeed. The more a B2B company helps its customers perform, the more essential it becomes.

B2B 251
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First Look: Leadership Books for February 2020

Leading Blog

Here's a look at some of the best leadership books to be released in February 2020. And what if companies roll out new products or introduce new customer experiences without running these experiments? In B2B and B2C? Liam Alcott, CEO of a more successful security company and his most hated opponent. They fly blind.

Books 321
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The Essence of Strategy (Part 2) | In the CEO Afterlife

In the CEO Afterlife

Leadership. by John • October 30, 2011 • Human Resources , Leadership , Marketing , Strategy • 4 Comments. Years ago I had the displeasure of consulting for a Canadian natural gas company. In a strategy seminar I asked the leadership team to tell me what business they were in. In the CEO Afterlife.

Strategy 234
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Moving Beyond Company Organization Silos: Lessons from the Aviation Industry

Leading Blog

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. And just to make things interesting, do it in a decentralized organizational construct where laws, standards, and procedures aren’t as tightly controllable as within a single company.

Industry 267
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Avoid These Common B2B Content Marketing Mistakes

Harvard Business Review

B2B buyers often have made up their minds about a purchase before a sales rep even gets a foot in the door. It’s no wonder, then, that more than 90% of B2B sellers have turned to content marketing to help regain access to buyers in the early stages of the purchase process. Mistake #2: The content overdoes personalization.

B2B 8
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How B2B Sellers Are Offering Personalization at Scale

Harvard Business Review

Companies like Netflix and Uber set that tone, giving us what we want, when we want it — usually on the first try. B2B buyers have slowly been conditioned to expect the same personalized treatment that they get while shopping on Amazon. To achieve this level of impact, companies can do three things: Build centers of excellence.

B2B 8
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What Does A Business Owner Need To Know When Hiring A Marketing Leader?

Eric Jacobson

I say this because, while the two areas must work in tandem if both departments exist in a company, sales people have very different personalities than those in marketing. Eric: What personality traits are ideal for a marketing leader ? Debbie Laskey : First, marketing is not sales. or “What are your strengths and weaknesses?”