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2020 Top CHRO List – The People Leaders To Watch

N2Growth Blog

and a development manager at Oracle Corp. Mary Bilbrey, CHRO at JLL (NYSE:JLL) : Bilbrey leads a team of more than 90,000 professionals that deliver thought partnership, problem-solving, and tactical support to help drive JLL’s business goals and priorities. Prior to joining Microsoft in 2003, Hogan was a partner at McKinsey & Co.

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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. It’s generals that craft military tactics, so it must be your executives that develop a business strategy. He is the President and CEO of the management consulting firm Whetstone Inc.

Strategy 248
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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. It’s generals that craft military tactics, so it must be your executives that develop a business strategy. He is the President and CEO of the management consulting firm Whetstone Inc.

Strategy 248
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Old way or new way? Only one way works. My way.

Strategy Driven

The only people who don’t know that are other sales trainers, recently released old-world sales tactics books that are still trying to convey old messages, and several million salespeople still trying to cold call, pitch the product, overcome objections, and close the sale. The NEW big picture of selling is quite simple.

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Replacing the Sales Funnel with the Sales Flywheel

Harvard Business Review

All of these examples are B2C. If your business is B2C, the train is about to leave the station. In addition to a sales rep, you created a business development role for pre-sales, you hired a variety of hunters and farmers, you assigned an account rep to manage ongoing business.

B2C 14
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Focus on Your Customer's Customer

Harvard Business Review

Much of the conversation about customer-centricity focuses on business-to-consumer (B2C) firms. These customer experience management initiatives can be complex. Travel Together: Customizable spaces and complete baggage management for passengers traveling in groups for events ranging from industry conferences to vacations. •

B2B 15
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The Content Marketing Revolution

Harvard Business Review

Brand publishing allows companies to react in real time, provide increased transparency, and create a strong brand identity at a fraction of the price of traditional marketing tactics, and in less time. Ninety percent of B2C marketers use content in their strategy, but few brands recognize the real opportunity in doing so.