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A Closed-Loop Strategy Execution System

Six Disciplines

In their 2008 book "The Execution Premium: Linking Strategy to Operations for Competitive Advantage" (Harvard Business School Press), Harvard professors Dr. Robert S. That statement is then translated into specific objectives and initiatives, using other tools and processes, including strategy maps and balanced scorecards.

System 98
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A Closed-Loop Strategy Execution System

Six Disciplines

In their 2008 book "The Execution Premium: Linking Strategy to Operations for Competitive Advantage" (Harvard Business School Press), Harvard professors Dr. Robert S. That statement is then translated into specific objectives and initiatives, using other tools and processes, including strategy maps and balanced scorecards.

System 85
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Performance Measurement

Strategy Driven

Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth. Cost structure metrics measure a company’s ability to manage its costs relative to competitors over three to five years.

ROIC 62
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Effective Meeting Models

CO2

Often companies rush this process because of the cost of retaining outside support and/or the cost of being away from the office. Monthly staff meetings are usually reserved for reviewing financial performance, balance scorecard objectives, and major actions that have been forecasted in the annual strategic planning meetings.

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Help Your Team Measure Customer Experience Data More Accurately

Harvard Business Review

The balanced scorecard was initially popularized in the early 1990s as a way for companies to look at varying aspects of the business, from customer satisfaction, to financial well-being to operational outcomes, all in one simple read-out.

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Making Time to Really Listen to Your Patients

Harvard Business Review

The Costs of Hurried Encounters. These consequences have clear human and financial costs. The physician-sherpa should be a partner on the journey, not simply a medical operative, extracting formulaic rules and implements from a toolbox. In other words, it might save money in the short term but wastes money over time.

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Customer-Centric Continuous Improvement

Harvard Business Review

They aren't motivated by cost reduction, and they aren't likely to embrace cost-saving approaches. One strategy is to eliminate inefficiencies and waste so that you're providing consistent, reliable, low-cost services. Then there's a third killer of continuous improvement: the performance management system.