CEO Insider

JANUARY 21, 2022

As a General Motors Supply Chain leader for over 25 years and now a small business owner, my experience has proven that successful operating fundamentals are the same, no matter the size of the company. For both General Motors and Classic Auto LLC, this means optimizing data, capacity, and processes in order to find, satisfy, […].

Supply Chain 126

Supply Chain Magazine Operations Process 126

Strategy Driven

JULY 13, 2011

Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth. Numerous organizations have subsequently advocated and implemented the balanced scorecard idea.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

CO2

FEBRUARY 17, 2014

Monthly staff meetings are usually reserved for reviewing financial performance, balance scorecard objectives, and major actions that have been forecasted in the annual strategic planning meetings. Weekly Operational Meetings. Weekly operational meetings should be kept under 90 minutes. Monthly Staff Meetings.

Balanced Scorecard 79

Balanced Scorecard Review Strategic Planning Real Estate 79

Harvard Business Review

APRIL 21, 2014

My gender consultancy firm, 20-First, has just published its annual Gender Balance Scorecard ( pdf ) of the top 300 companies in the world across the US, Europe and Asia. As usual, we try to broaden the focus from the current buzz around corporate boards to the more relevant metric of the gender balance of executive committees.

Execution 12

Execution Committee Balanced Scorecard Globalization 12

Harvard Business Review

MARCH 7, 2012

Every year, 20-first's Global Gender Balance Scorecard looks at a single measure of progress: the gender balance of the Executive Committee of the TOP 100 companies in three key regions of the globe. Only 4 women (2% of the total) are in line or operational roles. Let's look at the evidence.

Industry 9

Industry Balanced Scorecard Committee Survey 9

Harvard Business Review

NOVEMBER 8, 2017

Town hall meetings are organized, employees are told to change their behavior, balanced scorecards are reformulated, and budgets are set aside to support initiatives that fit the new strategy. “We want to be the number one or number two in all the markets in which we operate” is one of those.

Strategy 15

Strategy Bottom-up Balanced Scorecard Resistance 15

Harvard Business Review

OCTOBER 9, 2017

The physician-sherpa should be a partner on the journey, not simply a medical operative, extracting formulaic rules and implements from a toolbox. In this complex, fraught situation, people need a compassionate guide — a wise, comforting sherpa who knows the mountain, the risks of various routes, the viable contingency plans.

Balanced Scorecard 11

Balanced Scorecard Contingency Plans Active Listening Guidelines 11

Harvard Business Review

OCTOBER 5, 2012

It might take a scorecard approach for you to figure out that the sales peak coincided with a particular phase in the staff-training schedule. A scorecard that links financials with learning initiatives and other operations would serve as a cross-check for managers.

CAPEX 15

CAPEX Balanced Scorecard Hedge Software 15

Harvard Business Review

JANUARY 21, 2011

Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes. Incorporate these measures into the company's "balanced scorecard" or dashboard.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

DECEMBER 19, 2012

Customer care is often an operations function, but given its impact on customer experience, brand advocacy, and sales, companies should consider developing new reporting structures and governance processes that bridge operations, marketing, and the business units. The metrics. Determine the KPIs that matter most to your business goals.

Balanced Scorecard 9

Balanced Scorecard McKinsey Media Metrics 9

Harvard Business Review

MARCH 23, 2011

The timeline showed five improvement initiatives matching the eras of five presidents: Quality Action Teams (1992-1995), Total Cycle Time (1995-2000), Perfect Order (2000-2003), Grainger Performance System (Balanced Scorecard and Six Sigma) (2004-2007), and Lean (2008). By all means, choose a name and stick with it.

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

DECEMBER 10, 2015

Five main factors make our clinical partnerships work: Joint operating committees that meet regularly. Take Silver Cross’s joint operating committee with RIC, which convenes on a quarterly basis to review Balanced Scorecard metrics on quality of care, patient experience, volume, and efficiency.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

DECEMBER 23, 2014

While some may argue that this is a limited view, we’d suggest it is far more representative than the board, and represents the reality of decades of corporate efforts (or lack thereof) to improve the balance of the sexes. Let’s also measure whether the leaders in question are in support functions or operational roles.

Company 9

Company Balanced Scorecard Report Metrics 9

Harvard Business Review

APRIL 21, 2011

In September 2009 the Palladium Group , founders of the Balanced Scorecard, launched "XPC — The Execution Premium Community" for senior strategy professionals worldwide.

Balanced Scorecard 15

Balanced Scorecard Short-term Competitive Advantage Long-term 15

Harvard Business Review

NOVEMBER 23, 2010

He started very well, but as soon as his cash flow improved, financial burdens from family systems stifled his operations. When artisans have no understanding of their cash flows, they fail prey to spending a big percentage of their working capital, without meaning to, on non-business issues that usually cripple their operations.

Books 13

Books Guidelines Banking Telecommunications 13

Harvard Business Review

NOVEMBER 23, 2010

Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight. Is the balance right in your organization?

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

MARCH 19, 2014

With his experience in various change methods, such as business reengineering, Balanced Scorecards , and Lean, he applies just the right tool and method to fit the situation.

Balanced Scorecard 8

Balanced Scorecard Innovation Globalization Micromanagement 8

Harvard Business Review

JANUARY 4, 2013

When I was CEO of Campbell Soup Company, we used a balanced scorecard to create an explicit understanding of each employee in terms of what they were expected to accomplish, including financial objectives, market share objectives and key project objectives. People hunger to be the master of their own destiny.

Mission Statement 16

Mission Statement Balanced Scorecard Objective Long-term 16

Harvard Business Review

NOVEMBER 12, 2012

Is having 80% women in HR and support functions and 80% of men in operational roles what you are after? For instance, make sure targets are gender neutral and focused on balance, not women, e.g., a minimum of 35% (or 50%) of either gender at all levels across all functions. This isn't balance, it's just Mad Men, repainted.

Diversity 8

Diversity Balanced Scorecard P&L Committee 8

Harvard Business Review

OCTOBER 17, 2018

The balanced scorecard was initially popularized in the early 1990s as a way for companies to look at varying aspects of the business, from customer satisfaction, to financial well-being to operational outcomes, all in one simple read-out.

Balanced Scorecard 10

Balanced Scorecard Team Benchmarking Efficiency 10

Strategy Driven

MARCH 7, 2014

However, recognition programs are a balanced scorecard that involves the scrutiny of the company and its leaders by credible outside sources. These unsung heroes were finally getting their just recognition for community work well done. One cannot seek awards just for glorification reasons.

Balanced Scorecard 73

Balanced Scorecard Budgeting Risk Management Learning-by-Doing 73

Harvard Business Review

NOVEMBER 29, 2010

The parable of the disappearing bankers gives the tiniest glimpse of a better way: a path to a smarter kind of growth, built on a different set of institutions — those that operate at micro-scale, instead of mega-scale, built on human relationships, instead of anonymous transactions, self-organizing, instead of "administered," and that have the (..)

Banking 15

Banking Crisis Merton Guidelines 15

Harvard Business Review

NOVEMBER 30, 2010

His most recent books are Competing on Analytics: The New Science of Winning and Analytics at Work.

Guidelines 14

Guidelines Education Telecommunications Emotional Intelligence 14

Harvard Business Review

JANUARY 4, 2017

If you are a consistent operator, find a strong voice for agility on your immediate team or a mentor to push your creativity, no matter how frustrating that might be. Complement this organization model with operational process. And empower those people to speak up and challenge you.

Agility 15

Agility Balanced Scorecard COO CFO 15

CO2

NOVEMBER 26, 2023

In healthy and aligned organizations, the stated values and operating values are one and the same. Create a one-page document that contains the company’s operating values, vision, and mission. Review all Key Performance Indicators (KPI) and select the top eight Choose two from each of the four Balanced Scorecard categories.

Strategic Planning 78

Strategic Planning Planning Balanced Scorecard Mission Statement 78

Harvard Business Review

MAY 18, 2017

Kaplan’s balanced scorecard or Clayton Christensen’s disruptive innovation. Garvin was a generalist more than a specialist, perhaps because he came of age at HBS during the 1980s, when the school’s primary focus was the development of skilled general managers. He didn’t produce one signature idea, like Robert S.

Management 9

Management Balanced Scorecard NPV Article 9