Six Disciplines

MAY 10, 2011

While all of us agree there's a disconnect between strategy formulation and strategy execution, the developers of the Balanced Scorecard (Robert Kaplan and David Norton) offer up this terrifying observation: On average, 95% of a company's employees are unaware of, or do not understand, its strategy.

Balanced Scorecard 101

Balanced Scorecard Execution Strategy Norton 101

Strategy Driven

JULY 13, 2011

Some examples include new technologies, changes in customer preferences, new ways of serving customers, and disruptive threats. Pharmaceutical companies have long needed deep scientific-innovation leadership capabilities but relatively few general managers. As with the other measures, what is important varies by industry.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

NOVEMBER 29, 2010

Wall Street's " financial innovations " of recent years seem to have given creativity a bad name. Hitler's human extermination empire was quite new in its scope, organization, and technology. Consider " The Balanced Scorecard." Tags: Creativity Ethics Innovation GAAP.

Creative Accounting 14

Creative Accounting Creativity GAAP Balanced Scorecard 14

Harvard Business Review

MAY 18, 2015

McKinsey and Company reported similar findings from its Organizational Health Index as did Timothy Devinney at Australia’s University of Technology in a recent experiment. Taken together, this research points to the fact that most leaders just don’t get what their organizations are trying to do.

Strategy 8

Strategy Balanced Scorecard Sull Supply Chain 8

Harvard Business Review

MARCH 23, 2011

Organizations are overrun with improvement initiatives, from infrastructure overhauls to sales programs. Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) Eradicate process lingo.

Six Sigma 13

Six Sigma TQM Kaizen Balanced Scorecard 13

Harvard Business Review

JANUARY 4, 2013

When I was CEO of Campbell Soup Company, we used a balanced scorecard to create an explicit understanding of each employee in terms of what they were expected to accomplish, including financial objectives, market share objectives and key project objectives. Yes, organizations drift but you need to be persistent and follow through.

Mission Statement 15

Mission Statement Balanced Scorecard Objective Long-term 15

Harvard Business Review

DECEMBER 10, 2015

The assumption is that a merger will make it easier to achieve economies of scale, develop a large but narrow network of preferably healthy patients, establish data registries, and integrate expensive technology. The Silver Cross CEO and each partner organization’s CEO often phone each other (as a routine or an informal check-in).

Health Care 8

Health Care Committee Balanced Scorecard Discount 8