Remove Balanced Scorecard Remove Management Remove Metrics Remove Operations
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Unleashing the Power of C-Level Business Tools: Strategies for Success.

Rich Gee Group

resource) Balanced Scorecard: A framework for measuring and managing performance across crucial business perspectives, including financial, customer, internal processes, and learning and growth.

Tools 195
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The Art of a Seamless Board Transition: Mastering Succession Planning

N2Growth Blog

It prepares for the inevitability of change and ensures that operations will remain uninterrupted while minimizing potential hiccups that may come with the transition of power. Developing an internal culture fosters dedicated leadership that is aligned with the organization’s mission and operations.

Planning 217
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Performance Measurement

Strategy Driven

We talked extensively in this book about how accounting profits or profit growth as a sole performance metric doesn’t lead to value creation. While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out.

ROIC 62
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Reflecting on David Garvin’s Imprint on Management

Harvard Business Review

Garvin was a generalist more than a specialist, perhaps because he came of age at HBS during the 1980s, when the school’s primary focus was the development of skilled general managers. Kaplan’s balanced scorecard or Clayton Christensen’s disruptive innovation.

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Study: Female Executives Make Progress, But Mostly in Support Functions

Harvard Business Review

My gender consultancy firm, 20-First, has just published its annual Gender Balance Scorecard ( pdf ) of the top 300 companies in the world across the US, Europe and Asia. As usual, we try to broaden the focus from the current buzz around corporate boards to the more relevant metric of the gender balance of executive committees.

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Turn Customer Care into "Social Care" to Break Away from the Competition

Harvard Business Review

Still, a lot of companies haven't reorganized their businesses to execute, manage, and measure social care strategically with well-trained staffs. The metrics. Tie your metrics to their impact on behaviors such as customer loyalty and increased sales that drive value. Here are four steps we've seen work: The map.

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Companies Should Be Required to Disclose Their Gender Stats

Harvard Business Review

.” We need better, more specific data – not just aggregate statistics on whether companies have any women in management, or a certain percentage of female employees. Such broad datasets obscure the important question of how many companies manage to balance their senior leadership teams, and by how much.