Remove Balanced Scorecard Remove Metrics Remove Operations Remove Technology
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Performance Measurement

Strategy Driven

We talked extensively in this book about how accounting profits or profit growth as a sole performance metric doesn’t lead to value creation. This is what we call a business’s health , and related metrics explain how financial results were achieved and provide causal insights into future performance potential.

ROIC 62
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Big Data Doesn't Work if You Ignore the Small Things that Matter

Harvard Business Review

Companies would do better at satisfying and retaining customers if they spent less time worrying about big data and more time making good use of "small data" — already-available information from simple technology solutions — to become more flexible, informative, and helpful. But don't expect an easy payoff.

CAPEX 15
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Making Hospital Partnerships Work

Harvard Business Review

The assumption is that a merger will make it easier to achieve economies of scale, develop a large but narrow network of preferably healthy patients, establish data registries, and integrate expensive technology. Five main factors make our clinical partnerships work: Joint operating committees that meet regularly.