Measuring Right: Understanding Goodhart’s Law
QAspire
FEBRUARY 26, 2024
A bank executive once insisted that I do him a favor by getting a free credit card (even when I did not require it). If you don’t frame your metrics right, they can distort behaviors. He was one customer short of being eligible for a quarterly bonus. He suggested that get the card now, and as soon as I get it, I can block or cancel it.
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