Harvard Business Review

JULY 19, 2013

No big deal, I thought: Simply call the bank. They feel weak in comparison with your power. Companies in a few industries have adopted policies of transparency and accountability that reduce some of the asymmetry. On a recent business trip I somehow left my credit card at a restaurant in San Juan. Airlines are a good example.

Airlines 8

Airlines Hotels Loyalty Call Center 8

Harvard Business Review

JANUARY 8, 2015

As the CEO of a British bank confided at last year’s World Economic Forum, “We all know it’s important to be empathic, but how do I galvanize 48,000 people in my UK operations — most of whom think that empathy is for wimps?” The social media data was extracted from 10,000 tweets over a 2 week period.

Emotional Intelligence 8

Emotional Intelligence Media Sample Banking 8

Harvard Business Review

JUNE 27, 2013

In 2013, only 8% of the companies in this annual benchmarking survey received a top grade from their customers — and that''s a pathetically low number in comparison to the amount of professed innovation in the industry. Not surprisingly, it wound up with a bank that looks like an Apple store.

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

OCTOBER 16, 2017

” I spent the next four years studying development economics at Harvard, designing a special major to focus on African development, and later working at the World Bank to further understand the problem of poverty and how to fix it. My conclusion after all this time isn’t so novel.

Power 8

Power Health Care Comparison Brand 8

Harvard Business Review

NOVEMBER 4, 2014

This is the recipe for “bureaucracy,” the 150-year old mashup of military command structures and industrial engineering that constitutes the operating system for virtually every large-scale organization on the planet. Rules tightly circumscribe discretion. Managers worship at the altar of conformance. He was right.

Bureaucracy 9

Bureaucracy Short-term Long-term Intellectual Capital 9

Harvard Business Review

NOVEMBER 4, 2014

This is the recipe for “bureaucracy,” the 150-year old mashup of military command structures and industrial engineering that constitutes the operating system for virtually every large-scale organization on the planet. Rules tightly circumscribe discretion. Managers worship at the altar of conformance. He was right.

Bureaucracy 9

Bureaucracy Short-term Long-term Intellectual Capital 9

Harvard Business Review

DECEMBER 22, 2016

On December 7, Portland, Oregon, passed a law that will impose a surcharge on the local business taxes paid by corporations that operate in the city when the CEO’s compensation is 100 times or more the median earnings of the company’s employees. The actual money-in-the-bank total ARG compensation of its CEO John C.

CEO 8

CEO Black-Scholes Price Merton 8

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. Sweeping reforms by Wall Street and the Securities & Exchange Commission (SEC) are needed, forcing firms to separate their investment banking business from their stock advisory business. Operational Statistics.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Strategy Driven

MARCH 2, 2012

Their work is off-the-shelf, conforms to an established mode of operation, contains original thought and draws precedents from experience. (17 The Corporate Strategist is an idea person who has run businesses, knows about all other categories, deals in concepts and policies, and possesses sophisticated understanding and insight.

Consultative 59

Consultative Short-term Budgeting Strategic Planning 59