HR Digest

NOVEMBER 9, 2021

What excites me about S&B at Audible is that we work to improve the lives of those without privilege in the cities and countries in which we operate, because Audible seeks to exemplify what a company can mean beyond what it does. We believe in giving people a chance, and we work to make this so, particularly in the urban core.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

HR Digest

NOVEMBER 9, 2021

What excites me about S&B at Audible is that we work to improve the lives of those without privilege in the cities and countries in which we operate, because Audible seeks to exemplify what a company can mean beyond what it does. We believe in giving people a chance, and we work to make this so, particularly in the urban core.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

N2Growth Blog

DECEMBER 21, 2010

It's one of my great drivers to achieve significance in what I do – even if that doesn't necessarily mean success as defined by any metric you care to choose… Thanks for an interesting read! Our life cannot be measured from the bank balance but by service. Best Neil Ron Inspiring post! Success is temporal.

Blog 416

Blog Succession Influence Brand 416

N2Growth Blog

NOVEMBER 19, 2010

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

Blog 419

Blog Leadership Emotional Intelligence CEO 419

Harvard Business Review

MAY 25, 2017

On November 9, 2016, the shareholders of Australia’s largest company, and the world’s tenth-largest bank , revolted. Other firms have ventured down this path, including the conglomerate Wesfarmers , with its 200,000-plus staff, and the global hospital operator Ramsay Health Care.

TSR 8

TSR Banking Committee Incentives 8

Harvard Business Review

OCTOBER 9, 2012

They've been around so long that they've developed a gut feel for which statistics matter most. But as Michael Lewis describes in Moneyball , the Oakland Athletics discovered that the metric the team's scouts used to choose players had nothing to do with whether those players would score runs. Useful statistics have two qualities.

Banking 15

Banking Metrics Objective Retail 15

Harvard Business Review

NOVEMBER 22, 2017

How do banks switch customer relationships from branch offices to mobile phone screens? For every company wrestling with evolutions in its strategy, success depends as much on matching the operating model to those evolutions as it does on the soundness of the strategy itself. sweetvenom/Getty Images. Insight center.

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

APRIL 23, 2018

The engagement of its drivers, who deliver milk and bread to millions of customers each day, was dipping while management was becoming increasingly metric-driven in an effort to reduce costs and improve delivery times. Organizational Development Book. Take for example a UK food delivery service that I’ve studied. Adapted from.

Servant Leader 17

Servant Leader Leadership Banking Learning-by-Doing 17

Harvard Business Review

OCTOBER 25, 2018

To analyze the superstar dynamics of firms, our metric was economic profit, a measure of a firm’s profit above and beyond opportunity cost. (To The top 10% of the firms we analyzed — the superstars by our metric — create 80% of all the economic value, meaning they account for 80% of economic profits.

Industry 11

Industry Company GDP Bottom-up 11

Harvard Business Review

JANUARY 28, 2015

While this would seem sufficient to alert the bank to his impending trip abroad, “transaction denied” flashes across the terminal screen, leaving this longtime customer stranded, fuming, and no longer so loyal. If it’s all about the operations then you lose sight of the customer.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. But Bernstein and his team observed that when managers were not watching, employees secretly developed and shared better ways of doing the work. In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve

Organization 11

Organization Tactics Call Center Metrics 11

Harvard Business Review

AUGUST 3, 2018

In a follow up HBR article , we interviewed several chief financial officers (CFOs) of leading technology companies and senior analysts of investment banks and distilled seven key insights from those discussions. The level and trend of a company’s top-line metric is an advance indicator of the success of its business model.

Report 8

Report GAAP Company Proposal 8

Harvard Business Review

DECEMBER 15, 2017

In one illustration of these difficulties, consider that India currently ranks 100 out of 190 countries in the World Bank’s Ease of Doing Business rankings, 22 places behind China, 39 places behind Indonesia, and just nine places above Papua New Guinea. Step 2: Measure operating environment. Cultural variations are important.

Strategy 8

Strategy Operations Policies Environment 8

Harvard Business Review

JUNE 8, 2018

Since then, we interviewed several chief financial officers (CFOs) of leading technology companies and senior analysts of investment banks who follow technology companies. CFOs of these companies themselves admit that they cannot justify their market capitalizations based on traditional metrics.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

JULY 19, 2017

Many companies are attempting a radical — and often rapid — shift from hierarchical structures to more agile environments, in order to operate at the speed required by today’s competitive marketplace. This takes time. This helps maintain focus and velocity while stopping initiative proliferation. Systematic Inc.,

Agility 8

Agility White Paper How To Metrics 8

Harvard Business Review

DECEMBER 7, 2017

All investment practices will consider environmental, social, and governance (ESG) metrics because some of those metrics are financially material, meaning decision-useful pieces of information. In both cases, social and environmental metrics matter for the business’s financial success.

Supply Chain 8

Supply Chain Asset Management Chemicals Long-term 8

Harvard Business Review

JUNE 19, 2017

While initially designed to improve the responsiveness of software development teams, more recently agile has become the default team-based operational model for companies big and small, across industries and sectors, with the promise of a substantial and sustained spike in team productivity and efficiency. Try HR Retrospectives.

Agility 8

Agility Software Incentives Banking 8

Harvard Business Review

AUGUST 7, 2018

I’ll let you in on the six-step technique I have developed over many years, working with clients and in teaching my public seminars on strategic planning. ” Metrics were developed to monitor these, and targets were set before moving on. But methods can be learned. You may think that this will be easy. The reason?

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

Harvard Business Review

AUGUST 5, 2014

That means churning through data to find insights that others haven’t seen and then developing the organizational capability to act on them faster and better to drive above-market growth. Those steps helped the bank drive up loan volumes, a tangible bump the CMO could point to in discussions with other leaders.

P&L 9

P&L Banking Marketing Call Center 9

Harvard Business Review

AUGUST 20, 2018

With fewer than 10 employees but almost $2 billion dollars in the bank, it plans on jumping right in. Given the stock market was buying “the story and vision” of anything internet, inflated expectations were more important than traditional metrics like customers, growth, revenue, or, heaven forbid, profits. And it may work.

IPO 8

IPO First-mover Advantage Business Model Agility 8

Harvard Business Review

SEPTEMBER 13, 2012

Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget. Departments can automate a business process in the time it would take to enter IT's development pipeline. Finally, even large projects can be broken up into what a banking client of mine calls "human bites."

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

DECEMBER 22, 2010

As Nike's Senior Portfolio Manager Adam Day says, "The global development sector had overlooked the enormous potential of investing in adolescent girls to reduce global poverty. The Nike Foundation also leans on its expertise in innovation and scale to find solutions to poverty, while keeping its operations separate from the business.

Core Competence 15

Core Competence Market Segmentation Globalization Reputation 15

Harvard Business Review

MAY 31, 2012

boss, Ina Drew , the former head of their unit in of the bank's, the Chief Investment Office (CIO); and CEO Jamie Dimon, to whom the CIO reported who oversaw the CIO. Drew quickly retired after the losses, and Iksil and Macris are, according to news reports, leaving the bank.

CIO 8

CIO Committee Risk Management Banking 8

Harvard Business Review

JANUARY 18, 2016

An effective starting point is to break cities into four segments across two distinctions: legacy vs. new cities, and developed vs. emerging economies. Segment 1: Developed Economy, Legacy City. Implications for entrepreneurs: Denizens of developed legacy cities have discretionary income. Segment 4: Developed Economy, New City.

Real Estate 8

Real Estate Entrepreneur Finance Innovation 8

Harvard Business Review

OCTOBER 17, 2013

As we in the United States juggle major structural and operational changes and try to secure our financial systems as revenues fall, we must keep our promise of safety and high quality to every patient, every time. They communicate the necessity of understanding quality as a living, changing thing, not as a static metric.

Crisis 8

Crisis Health Care Quality Welch 8

Harvard Business Review

OCTOBER 29, 2012

As part of our research, we partnered with the World Bank to offer manufacturers in Tarapur, India, the opportunity to participate in an experiment. We've seen organizations make a good start by identifying which processes they need to change (for example, is product development too slow?)

Management 8

Management Benchmarking Short-term Incentives 8

Harvard Business Review

NOVEMBER 25, 2015

We determined the weighting of each motive by conducting regressions between each motive and performance across industries, and then simplified to build a simple metric that ranges from -100 to 100. We saw this play out in retail, banking, telecommunications, and the fast food industry as well. What leaders can do.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

JULY 6, 2018

Who should be involved in decisions regarding business impact, regulatory compliance, technical approach, and even ethical values when companies integrate machine learning into business operations? Getting clear on what matters and making judgment calls on how much error a business can accept is the skill business leaders need to develop.

Compliance 8

Compliance Document System Learning-by-Doing 8

Skip Prichard

OCTOBER 14, 2019

Although none are perfect, they operate in a way that generates engagement and fulfillment for their employees, delight and loyalty for their customers, positive contributions to their communities and to the environment, and excellent returns for their owners and investors. Would you share an example of a company or two leading the way?

How To 85

How To Simon Learning-by-Doing Organization 85

Harvard Business Review

SEPTEMBER 16, 2014

Or you could try to take advantage of limitations in conventional financial metrics to get higher long-run returns by focusing on sustainability and social good. Noble: Economies and business operate in very complex systems. It will get harder and harder for mainstream investors to not develop some strategies in this area.

Insurance 8

Insurance Bond Hedge Bottom-up 8

Harvard Business Review

MARCH 17, 2014

Under the broad umbrella of impact investments lie myriad sectors, asset types, and investment products, most of which still need to be developed and understood. sanitation, housing, mobile banking). First, impact investing needs time to develop. Impact Investing in the Future: Developed clusters across the spectrum.

Development 8

Development Microfinance Biotechnology Exit Strategy 8

Harvard Business Review

JULY 14, 2016

Since then, WeChat has been constantly launching new services, from mobile payments to booking doctor appointments, from police reporting to taxi hailing, from video conferencing to mobile banking services. But even with such a metric, the balance between derivative products and breakthrough innovation remains important.

Productivity 8

Productivity Products Company Metrics 8

Harvard Business Review

DECEMBER 19, 2012

Customer care is often an operations function, but given its impact on customer experience, brand advocacy, and sales, companies should consider developing new reporting structures and governance processes that bridge operations, marketing, and the business units. The metrics.

Balanced Scorecard 8

Balanced Scorecard McKinsey Media Metrics 8

Miles Anthony Smith

NOVEMBER 7, 2019

” The bottom line is that most people don’t want to be “sold” by an ad anymore; they want to develop a relationship where a business earns their purchase by offering invaluable content. They offer strategies like content development, email marketing, creative and branding, and more.

Marketing 105

Marketing Content Audience Brand 105

Strategy Driven

SEPTEMBER 9, 2011

Many people do not typically think of metrics and accounting as roadblocks to innovation, yet you call these out as potential problem areas. Many conventional metrics we use to estimate value are based on faulty assumptions. I’m thinking of HDFC Bank in India, Yahoo! Net present value [NPV] is a case in point.

Innovation 50

Innovation NPV Business Model Constraint 50

Harvard Business Review

OCTOBER 14, 2013

Clearly one reason is remittances: according to the World Bank, over $400 billion was sent back to developing countries in 2012. These transfers feed directly into the domestic economies of emerging markets and boost growth, but they do not necessarily push the country up the development ladder. Why does the diaspora matter?

Marketing 8

Marketing Strategy Metrics Incentives 8

Harvard Business Review

NOVEMBER 6, 2018

In our Digital Evolution Index (DEI), we place them in the “digital south” which means the full deployment and adoption of online systems is still in development. Currently, China is ahead on the major economic metrics: to add as much to its GDP as China will in 2018, India would need to grow by 40%.

Airlines 9

Airlines Technology Objective Policies 9